Custom Curtains without leaving your home! Cafe curtains, roman blinds/remote/voice activated blinds and full length curtains are not only beautiful - they are very well made. We have Neutral curtains... See more
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Review summary
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I am thrilled with our purchase! We bought 5 Roman shades with motorized controls. They arrived in 2 weeks from the date of purchase. The fabrics were perfect, exactly as depicted in the swatch books... See more
Company replied
I ordered shades and thought I received an incorrect size. Customer services was polite throughout the process and, turns out, the mistake was on our end. They expedited the re-order and gave us a sma... See more
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I’m absolutely in love with the Neutral Curtains from the Lily Collection in Ivory White! They added the perfect soft layers and textures to my living room this fall 🍁. The space feels so light, ai... See more
Company details
- #10 of 12 best companies in Curtain Store
Written by the company
Neutral is a pioneering brand in the realm of custom window coverings, blending the meticulous craftsmanship of a seasoned manufacturer with the creative flair of visionary designers. Since our inception in 2020, Neutral has been dedicated to revolutionizing the way people experience home decor.
Contact info
1360 Valley Vista Dr Suite 108,, 91765, Diamond Bar, United States
- support@neutralcurtains.com
- neutralcurtains.com
4.4
Excellent
268 reviews
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This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Great product with comparable prices
Great product with comparable prices. Fast shipping.
March 13, 2026
Reply from Neutralcurtains
Appreciate that! Thank you!
Beautiful Roman Shades
Beautiful Roman Shades. Great quality and installation was super easy. Thank you. Will purchase from Neutral Curtains again.
March 20, 2026
Unprompted review
Reply from Neutralcurtains
So glad you loved the Roman shades and found installation super easy. Thanks for your kind words — we look forward to having you shop with Neutral Curtains again!
Horrible!!!! Thousands $$$ wasted!!!!
Horrible!!!!! Can not use these. Everything looks purple or lavender when hung in window. Not like sample or web picture. So upset!!! Thousands of dollars wasted!!!!!!
February 13, 2026
Reply from Neutralcurtains
Thank you for your feedback.
Screen displays and actual product colors can vary — this is normal for any online purchase. That's exactly why we offer sample swatches for just a few dollars, so you can see the true color in your own lighting before placing a large order.
We reached out to you to discuss a solution, but we have not received a reply. Please check your inbox (and spam folder) and get back to us — we want to help.
Good pricing but measurements not good
Good pricing but quality is not there. Customer service was great in sending me a replacement when measurements were off. However even the replacement shade is not the right measurements and it’s too much of a hassle to reach out. All of my windows measurements are off so it is really disappointing.
March 5, 2026
Reply from Neutralcurtains
Hi Jannah,
Thank you for your honest feedback—and I'm truly sorry to hear that the replacement shade still didn't meet your expectations. That's not the experience we want for any of our customers.
We take this very seriously and would love the opportunity to make things right. Please reach out to us directly at support@neutralcurtains.com (or reply to our latest email) so we can resolve this for you personally.
We appreciate your patience and hope to turn this experience around.
Best,
Customer Support
I am searching for the right color and…
I am searching for the right color and texture. Ordering the books gave me an opportunity for true matching. They also send the liners you can choose from - which includes 100% black out.
I have made my selection and am ready to order!!
Thanks,
Michele F.
March 2, 2026
Unprompted review
Reply from Neutralcurtains
Thank you! We're so glad the sample books helped you find the right color and lining. Excited to hear you're ready to place your order!
Very accommodating and helpful when…I needed a change in curtain length.
Very accommodating and helpful when needing to change curtain length shortly after ordering. Much appreciated!
March 6, 2026
Reply from Neutralcurtains
Thank you so much! We're happy we could help adjust the curtain length for you. Really appreciate your support.
Nice samples
I have to say that I never bought anything from them yet, but I did receive a lot of samples and they’re all very nice. I’m just sorta stuck regarding which way I want to go.
February 28, 2026
Reply from Neutralcurtains
Thank you for trying our samples! Take your time choosing — if you need any help deciding, we're always here to help.
Great value, great customer service
Process was easy. Great selections, ordered swatch books, selected our design and size and material, the curtains arrived in great time and the installation was easy. More importantly, they look great!
February 28, 2026
Reply from Neutralcurtains
Thank you! We're thrilled the whole process—from swatches to installation—went smoothly and that you're loving the final look.
wish i had ordered a long time ago
Ordering was smooth, shades were delivered quickly, super easy to install, & look better than i imagined they would. A+
February 15, 2026
Reply from Neutralcurtains
Thanks! So glad the tailoring and delivery met your expectations.
Fabric not as expected
The fabrication is ok, but he fabric is not linen as the sample. It is rather a coarse fiber loosely woven. I overpaid for this product
February 23, 2026
Reply from Neutralcurtains
Hi Carolina,
Thank you for sharing your feedback. We're sorry to hear the fabric didn't meet your expectations. We take quality concerns seriously and would like to understand more — please reach out to us directly at support@neutralcurtains.com so we can make this right.
Simple yet elegant
Swift delivery and fair price. Tailoring on shade looks impeccable. Simple yet elegant .
February 18, 2026
Reply from Neutralcurtains
Thank you! "Simple yet elegant" is exactly what we aim for.
Ordered curtains for a size that isn’t…
Ordered curtains for a size that isn’t good for my windows and they are essentially refusing a refund. Scam of a company
February 16, 2026
Unprompted review
Reply from Neutralcurtains
We're sorry to see this review—but glad we were able to connect via email and resolve the situation.
If there's anything else we can help with, please don't hesitate to reach out.
Even better than described
Photos and descriptions were very accurate, shipping communication was very clear and arrived when expected. Installation was very simple.
February 1, 2026
Reply from Neutralcurtains
Thanks so much,! So glad to hear the photos matched your expectations and installation was a breeze. Enjoy your shades!
Easy ordering with quick delivery great…
Easy ordering with quick delivery great looking blinds.
February 11, 2026
Unprompted review
Reply from Neutralcurtains
Thank you for the kind words!
Nice fabric quality, definitely not black out.
The quality of the fabric is beautiful. I'm very disappointed that I chose "black out" and they most certainly are not. At most, id say its light filtering. I even have roller shades behind it, and even still light comes through. This was a huge blow due to the high costs and I have very tall windows. I was relying on a company like this for custom drapes, and while the fabric is nice, they're not functional and Im left having to find another solution.
February 8, 2026
Reply from Neutralcurtains
Thank you for sharing your feedback about the blackout performance of your curtains. We truly value your comments and are committed to helping resolve this.
We have replied to your email regarding this issue and are actively working to understand and address the discrepancy you experienced between the expected and actual blackout effect.
If you haven’t yet received our reply, please check your inbox and spam folder. Our goal is to assist you in finding a suitable solution.
Please don't hesitate to respond directly to our email if there is anything further we can assist you with. We appreciate your patience and cooperation.
The Roman shades I purchased are just…
The Roman shades I purchased are just beautiful. Great quality and great price. Very easy to install. I would recommend this site.
February 6, 2026
Neutral curtains support team works!
I applaud Neutralcurtains for their customer service. Mistakes happen. When they do, you want a company invested in your satisfaction.
On Jan 9th I ordered 4 no-drill shades.
The shades arrived without the no-drill hardware, so I couldn’t install them. I was aggravated but the support team was timely and responsive. Every message I sent them was responded to within 24 hours with a proposed solution. They were professional at all times and I now have my shades installed perfectly. The shades themselves were cut perfectly and the blackout section really works.
January 31, 2026
Unprompted review
Reply from Neutralcurtains
Thank you for reaching out, and we sincerely apologize for the significant inconvenience and frustration you have experienced with your order of no-drill shades. It is understandable that receiving incorrect hardware and encountering unclear installation requirements has been highly disruptive, especially given the time that has passed since your initial order.
We have previously communicated with you via email regarding this matter and proposed a resolution to address the issue. If the proposed solution did not fully meet your expectations or resolve the situation to your satisfaction, we are committed to finding an alternative that works for you.
Please reply directly to our earlier email with details about the specific outcome you would prefer. We value your business and want to ensure this is resolved in a way that restores your confidence in our service.
Beautiful!!
I bought these curtains for my bathroom. They’re heavy and expensive looking.
February 1, 2026
Unprompted review
Reply from Neutralcurtains
Thank you so much for your wonderful comments!
Being able to adjust the top-down…
Being able to adjust the top-down bamboo shade is a game changer for privacy and light throughout the day.
January 6, 2026
Reply from Neutralcurtains
Thank you for sharing your feedback!
Reply from Neutralcurtains
We truly appreciate your feedback.
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