Neutralcurtains Reviews 268

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 263 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent craftsmanship and beautiful appearance. Many people are thrilled with their purchases, highlighting the accurate depiction of fabrics from swatches and the overall satisfaction with their orders. The delivery service is frequently described as impressively quick, with items often arriving sooner than expected and in perfect condition. Reviewers also commend the customer service for being polite, helpful, and responsive, especially when addressing questions or minor issues. However, some customers experienced issues with color accuracy, finding the finished product to be significantly different from the swatches. A few people also reported problems with product measurements, receiving items that were not cut to the specified size or had crooked seams. There were also occasional mentions of delayed shipping, particularly for expedited orders, and some dissatisfaction with customer service in specific instances, including difficulties with returns or obtaining a phone number.

What people talk about most

Product

Customers consistently note positive experiences with product quality and appearance. Many reviewers praise... See more

Quality

Clients share positive opinions on quality, with many praising the excellent material and craftsmanship of... See more

Order

Consumers generally find the ordering process positive, with many expressing satisfaction and a willingness... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the impressively quick... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting their helpfulness, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Custom Curtains without leaving your home! Cafe curtains, roman blinds/remote/voice activated blinds and full length curtains are not only beautiful - they are very well made. We have Neutral curtains... See more

Company replied

Rated 5 out of 5 stars

I am thrilled with our purchase! We bought 5 Roman shades with motorized controls. They arrived in 2 weeks from the date of purchase. The fabrics were perfect, exactly as depicted in the swatch books... See more

Company replied

Rated 5 out of 5 stars

I ordered shades and thought I received an incorrect size. Customer services was polite throughout the process and, turns out, the mistake was on our end. They expedited the re-order and gave us a sma... See more

Company replied

Rated 5 out of 5 stars

I’m absolutely in love with the Neutral Curtains from the Lily Collection in Ivory White! They added the perfect soft layers and textures to my living room this fall 🍁. The space feels so light, ai... See more


Company details

  1. #10 of 12 best companies in Curtain Store

Written by the company

Neutral is a pioneering brand in the realm of custom window coverings, blending the meticulous craftsmanship of a seasoned manufacturer with the creative flair of visionary designers. Since our inception in 2020, Neutral has been dedicated to revolutionizing the way people experience home decor.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

268 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great experience from start to finish!

Website was easy to navigate, ordered samples, which were nice and arrived in a timely manner. Had a question before I placed my order and it was quickly and easily answered. Placed my order and received quickly. The shade I ordered was perfect and super easy to install. I love the finished product!

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

The shades gave me a little trouble…

The shades gave me a little trouble with the tension. Customer service worked with me with great instructions how to adjust the shades, and when that didn’t work, they replaced the shades. I would give this company a 5 out of 5.

August 22, 2025
Rated 5 out of 5 stars

Impressed!

I ordered 9 roman shades and they arrived quickly and were very decent quality. I have had others customs made at 10 times the price but these were for a carriage house and I didn't see the need for that expense. The fabric options was phenomenal. I'm impressed!

August 28, 2025
Rated 5 out of 5 stars

Excellent customer service and quality!

The strings from the first set of shades broke when we opened the shades to check the material. Neutral Curtains quickly sent a replacement which worked perfectly. We’ve received lots of compliments for the shades since it’s installed!

August 22, 2025
Unprompted review
Rated 2 out of 5 stars

Issue with curtains and run around / no actual help from customer service

I ordered the natural linen flax curtains and planned to hang them with the back tabs. The tabs are placed too far from the edge of the panels and therefore wing out on the edges. When I reached out to customer service they suggested that I did not know how to hang them - not the case - and referred me to the website for instruction. When I reached out again with a picture the response was - maybe your curtain rod is too thick - not the case -and they suggested I order new rods from them. They also suggested that I use rings which would make the curtains too long. At that point I asked if they had a customer service telephone number and I have not heard from them since. The curtain quality is very nice but I don't believe that they care that their product has an issue and that they have an unsatisfied customer. Pretty disappointing the curtains are not inexpensive...

August 25, 2025
Neutralcurtains logo

Reply from Neutralcurtains

Hi Lisa,

Thank you for your feedback, and we’re truly sorry to hear about your experience.

Our team did reply with detailed explanations and a solution—including a free thinner curtain rod tailored to fit the back tabs—but it appears those emails weren’t received as you used a different contact method. We sincerely apologize for this miscommunication.

We’d still love to help: the complimentary rod is yours if you’d like it, and we’re happy to explore other options with you. Your satisfaction matters greatly to us.

Please check your email. We've provided you with a more detailed explanation via the email support@neutralcurtains.com.

Again, we apologize and thank you for giving us another chance to make things right.

Best,
Neutral Curtains

Rated 5 out of 5 stars

Effortless Style with NeutralCurtains

NeutralCurtains made the whole process so simple! Measuring and ordering was straightforward, and installation was an absolute breeze. They instantly elevated my living room — the fit is perfect and the look is clean, timeless, and polished. I’m so glad I went with them!

August 11, 2025
Rated 4 out of 5 stars

beautiful roman shades

I honestly was skeptical because I had never heard of this company, but we absolutely love the roman shades we got for our nursery. They were very easy to install and they are beautiful and functional. Thank you!

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

I can’t recommend this company enough

I can’t recommend this company enough! I was very hesitant to order curtains online, but the product and service turned out to be outstanding. I ordered curtains for the master bedroom and two guest rooms—they are large windows that need custom sizes. These draperies compare very favorably to the $2200 pair I had custom made for my dining room. I ordered them on a Saturday and they were delivered that Thursday!!! I waited 13 weeks for my custom dining room pair….
Don’t hesitate to order from this company—you wont regret it.

June 28, 2025
Unprompted review
Rated 5 out of 5 stars

Responsive, quality at a reasonable price

Their selection of materials is vast, which really helps to choose the just right color for shades. They’re super responsive, always quick to answer questions to keep things moving. The quality of the shades is on par with the more expensive brands that only come through professional installers. And though it seems small, the motorized shades can be ordered with a front valance, so we can match motorized and non-motorized in the same room.

On top of that, their pricing is very reasonable - a great experience—I’d definitely recommend them!

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Easy and Efficient - Reasonably priced

My order consisted of 15 different shades - each window a different size. I submitted my order online - which was easy and efficient. The order arrived within a very short time, and all shades were clearly marked and a perfect fit. My total cost - including installation - ended up being a good 25% less than quoted by local supply and install companies.

August 11, 2025
Rated 4 out of 5 stars

Very Happy

We shopped around alot and Neutralcurtains offered the best price and leadtime. We are very happy with our order.

August 22, 2025
Unprompted review

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