Custom Curtains without leaving your home! Cafe curtains, roman blinds/remote/voice activated blinds and full length curtains are not only beautiful - they are very well made. We have Neutral curtains... See more
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Review summary
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I am thrilled with our purchase! We bought 5 Roman shades with motorized controls. They arrived in 2 weeks from the date of purchase. The fabrics were perfect, exactly as depicted in the swatch books... See more
Company replied
I ordered shades and thought I received an incorrect size. Customer services was polite throughout the process and, turns out, the mistake was on our end. They expedited the re-order and gave us a sma... See more
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I’m absolutely in love with the Neutral Curtains from the Lily Collection in Ivory White! They added the perfect soft layers and textures to my living room this fall 🍁. The space feels so light, ai... See more
Company details
- #10 of 12 best companies in Curtain Store
Written by the company
Neutral is a pioneering brand in the realm of custom window coverings, blending the meticulous craftsmanship of a seasoned manufacturer with the creative flair of visionary designers. Since our inception in 2020, Neutral has been dedicated to revolutionizing the way people experience home decor.
Contact info
1360 Valley Vista Dr Suite 108,, 91765, Diamond Bar, United States
- support@neutralcurtains.com
- neutralcurtains.com
4.4
Excellent
268 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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It was a great experience with picking…
It was a great experience with picking out a window valance. Easy to walk through the website step by step. Lots of options to choose from and the best part is the curtain that I chose looks great and functions great in my studio!
September 27, 2025
Beautiful and functioning well
Beautiful and functioning well. I'm very happy with my order.
September 26, 2025
Standard shipping might get stuck at customs.
*I have yet to receive my first order but the company sent a replacement and that arrived yesterday. The shades look really nice. They are VERY heavy (made with wood) which concerns me because our shades will be up most of the time so I’m worried about how long the thin string that holds them up will last.
*I was asked to review my order but I have yet to receive my shades. I ordered 9/21 and they were shipped 9/25 (awesome). The shades have been sitting in Louisville. Not the company’s fault but they need to let customers know shipping might take a really long time or you may never receive your item.
October 8, 2025
Unprompted review
Reply from Neutralcurtains
Thank you for bringing this to our attention, and we sincerely apologize for the significant delay you've experienced. We understand your frustration.
The current holdup is due to U.S. customs clearance. Following the recent end of the de minimis exemption (as of August 29, 2025), many more packages now require formal clearance, leading to unprecedented backlogs and delays at customs facilities.
To ensure you receive your shades as quickly as possible, we are immediately arranging an expedited replacement shipment for you at no additional cost. You do not need to take any action regarding the original shipment.
We truly appreciate your patience and understanding.
Presale customer service helpful
I had questions before ordering and sent via email - responses was quick. I liked all the samples you could see beforehand. Once ordered, the product arrived quickly. Install info was on the site and was pretty good. We had one error in drilling since we have an odd window type so had to go back and redo. Not fun but still easy. Blind operates well.
September 18, 2025
Great quality and good shipping
Great quality and good shipping. Easy to communicate and the product is very nice!
September 11, 2025
The curtains look amazing I thought the…
The curtains look amazing I thought the color was lighter like the picure. However the color worked.
September 17, 2025
Purchased for my living room
Purchased for my living room. I love them! The quality is amazing
September 17, 2025
The shades were exactly what I …
The shades were exactly what I expected.
Well made, good looking and reasonably priced.
I will order again from Neutralcurtains, they have lots of options to choose from.
September 3, 2025
Not happy with the quality of the shade
1. they did not send the correct brackets
2. the shades have been installed and after two weeks they don't operate
September 14, 2025
Reply from Neutralcurtains
Dear Joni,
Thank you for your feedback, and we sincerely apologize for the experience you've had.
We can confirm that the missing No-Drill Brackets were shipped to you as soon as you notified us. We are sorry to hear that the shades are now having operational issues, and we regret that we did not have the opportunity to assist you with this before you left the review.
We take full responsibility and are committed to making this right. We have sent you a follow-up email to address the operational problem—whether it requires a replacement, a refund, or a technical adjustment, we are here to help.
Thank you for giving us a chance to resolve this.
Best regards,
NeutralCurtains
Your product is fabulous! With my original order there were measurement issues but your customer service handled it well.
Your product is fabulous! My original order
September 13, 2025
These curtains are every bit as good as…
These curtains are every bit as good as ones. I paid five times for I wish I earned commission because I have given so many people the name of this website. The order comes fairly quickly and the quality is excellent.
September 13, 2025
Extremely happy with my top down bottom…
Extremely happy with my top down bottom up window blind. The quality is fantastic. Excellent customer service as well. They are sheer enough to let a little light in during the day, but give you a feeling of privacy at night. You can see inside at night, but just shadows. I am very, very happy. The service, the quality of the product, the installation, everything is perfect. And I can't believe the price! Excellent product! I wish I could add pictures to this review, but it does not give me that option. They really are stunning.
September 10, 2025
These curtains were a joke
These curtains were a joke! They were horribly made. Wouldn’t lift without the Roman shades bunching up. Total garbage and customer service was even worse! RUN! I threw them in the trash!
September 2, 2025
Well made. Easy installation.
The custom window shades are well made — the material matches the sample perfectly, and the lining feels solid and durable. Overall, great quality and craftsmanship. Was surprised that they shipped and were manufactured in China. I have no problem with that -noting only because all marketing suggested US based. Shipping was free and timely. Installation was easy.
September 3, 2025
Purchased the top down bottom up Remy…
Purchased the top down bottom up Remy natural Roman shades with privacy lining and fabric edge. Easy to install and use. Purchased one first and liked it so much I purchased another the first on -I've only had for 2 months so hard to tell on its longevity. The outside gets a lot of sun
August 31, 2025
Love my new shades and they were very…
Love my new shades and they were very easy to install.
August 9, 2025
Affordable top-down bottom-up bamboo shades
Detailed directions for ordering online made it easy. I received my shades quickly. Responses to my questions were answered quickly.
August 27, 2025
So easy to order and install…
I’ve been a customer since they first launched their website and they have made significant upgrades to the ordering process and variety of colors and materials available. Shipping is fast (about a week to the US) and installation is so easy. We have taken the shades down to paint after initial installation and it takes two seconds to unscrew. I will definitely be ordering more.
April 4, 2025
Unprompted review
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