Newbie Store Reviews 

4,288
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 213 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online store is very easy to navigate when placing an order, and they appreciate the remarkably prompt delivery services provided. People are consistently delighted by the stunning designs, soft organic materials, and wonderful overall quality of the clothing items available for their children. Some reviewers were not happy with delivery times, noting that international shipping or standard packages occasionally took much longer than expected to arrive. A few customers also experienced minor quality issues, such as fabric pilling after a few washes or items not meeting their initial expectations.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design, expressing high satisfaction with their... See more

Quality

Consumers find quality to be positive and consistently praise the beautiful, soft, and durable organic cotton... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that parcels generally arrive on time and as... See more

Order

Users describe ambiguous interactions with order processes, reflecting a wide range of differing experiences.... See more

Service

Clients share positive opinions on service, highlighting easy ordering, quick dispatch, and top quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Online purchase I’ve purchased three baby grows and the quality and designs are absolutely beautiful! I’ve purchased lots of nice clothes from companies like Zara, Mango & H&M recently but the... See more

Company replied

Rated 5 out of 5 stars

I placed an order for clothes for my granddaughter for her holiday. The site was very easy to navigate and place an order. In addition it was lovely to see the beautiful clothes for both children an... See more

Company replied

Rated 5 out of 5 stars

I love the clothes from Newbies. The service is excellent, both in store and online. Great communication and fast delivery. I buy for my soon to be, one year old granddaughter who lives in America... See more

Company replied

Rated 5 out of 5 stars

I have been ordering from Austria for my Granddaughter ,living in the UK and everything was working without any problem and very quick delivered.I´m sure , I will do it again .Very satisfying. It wou... See more

Company replied


Company details

  1. Children's Clothing Store
  2. Baby Clothing Store
  3. Baby Store
  4. Children's Store

Written by the company

We’re Newbie, a Swedish lifestyle brand for the little ones we love. We offer timeless, stylish and sustainable clothing at affordable prices for children aged 0-8 years. We know you only want the best for your little ones, so we take the utmost care in making our products. Using organic cotton our designs are produced with love and passion, taking inspiration from the Swedish way of living. All our love and care goes into creating the highest-quality pieces which will be used and inherited for generations to come. Bring some Swedish style to your little one’s wardrobe today. Launched in 2010 as part of the KappAhl Group, Newbie has quickly grown thanks to our community of ‘Newbie Lovers’: mums, dads, grandparents and friends who have helped to shape who we are today and to spread the Newbie word far and wide. The popularity of Newbie and huge demand for the products led to the opening of our first standalone store in Stockholm in 2014. Today, we have ten stores across Europe, including in Sweden, Norway, Finland and Poland with additional Newbie Stores due to launch in the coming months.

Free shipping on orders over £40

Free standard Shipping on orders over £40 (2-5 working days, tracking 48h) Standard delivery is free for every order over £40, for order value below £40 delivery fee is £4. Express delivery (1-2 working days, tracking 24h) - £6,50 Where do we deliver? We use Royal Mail, UK mail and DHL as our distribution partners and we deliver to the whole UK (including Highlands, Offshore Island & Northern Ireland. Excluding Isle of Man).

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(4,288)

206 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Would like an explanation

The 4 outfits for my grand babies didn't fit so I posted them back in the original bag.It came to £59 so free postage. I have been paid back £44 so how come £15 pounds was kept by them. That is a lot of money to loose. I have emailed them twice, to explain this, but no answer. I am so upset as the clothes are so nice and I have shopped their for years.

January 23, 2026
Newbie Store logo

Reply from Newbie Store

Hi!
Thank you for reaching out.
We cannot find any e-mail from you in our inbox, so we will reach out to you now by e-mail to follow this up.
We are sorry for the inconvenience caused.
/Newbie Team

Rated 5 out of 5 stars

Lovely fabric and good quality clothes

Lovely fabric and good quality clothes.

Organic cotton so slightly more expensive. Shame they only go up to size 8, would love some of their clothes for older kids.

January 9, 2026
Newbie Store logo

Reply from Newbie Store

Thank you for your valuable feedback! Have a great day! / Newbie Team

Rated 5 out of 5 stars

Love this company

Love this company
Beautiful designs and great quality ❤️

December 22, 2025
Newbie Store logo

Reply from Newbie Store

Thank you, thrilled to hear it! / Newbie Team

Rated 5 out of 5 stars

excellent all round service and quality

a speedy service, kept well informed regarding progress of purchases but most importantly really lovely quality items. Never disappointed, exactly as shown on website.

December 30, 2025
Newbie Store logo

Reply from Newbie Store

Thanks for reviewing, we are happy you are satisfied! / Newbie Team

Rated 5 out of 5 stars

So happy with my purchase

So happy with my purchase. Bought for a present for my grand daughter.. the quality is so high and the organic cotton , so soft and confortable. Would definitely buy from them again. Delivery was quick and efficient. Excellent all round.

December 26, 2025
Unprompted review
Newbie Store logo

Reply from Newbie Store

Thank you! / Newbie Team

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