I ordered a shirt which I later returned, but to this day I have not received my refund. I have sent three emails to customer service and have not received any response at all. Very disappointing e... See more
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Online shopping win! Clothes looks amazing on male models on site. Very easy to order - size charts and sizing of garments was very accurate, my husband new jeans fit perfectly. Delivery was really f... See more
I recently purchased these jeans, and while the quality and style are great, I had to return them and reorder in a different size. The material feels durable and comfortable, and the design is exactl... See more
Didn’t arrive, ordered on 31.08.2023. Customerservice is not really helpful. Today is the 13.09.2023 still nothing, customer service refuse cancelling and refund. Either ignoring my Mail or sendin... See more
Company replied
3.0
Average
694 reviews
Replied to 12% of negative reviews
Typically replies within 1 week
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This is the worst company so far
This is the worst company so far. They reply to your reviews just to for the public to see but never answer and follow up with their private email. They ask for your order number and you send it to them, never even acknowledge your claim and never responded after that.
October 7, 2024
Unprompted review
Reply from NEW CHAPTER®
I'm sorry to hear that your experience didn't meet your expectations. We value your feedback and would love the opportunity to address any specific issues you faced. Your satisfaction is important to us, and we’re committed to making improvements. Please reach out to us directly or provide more details so we can make things right. Thank you for taking the time to share your experience.
Team NC
I never received my package and sent…
I never received my package and sent several emails about it. Never got a response!!!
October 30, 2024
Unprompted review
Reply from NEW CHAPTER®
I'm very sorry to hear that you haven’t received your package and that your emails have gone unanswered. This is not the experience we want for our customers. We sincerely apologize for the inconvenience and frustration this has caused.
Please send us your order details directly, and we’ll make it our priority to look into this issue and provide you with a resolution as soon as possible. Your satisfaction is important to us, and we appreciate your patience as we work to resolve this matter.
Team NC
I ordered an item from this company…
I ordered an item from this company since october 7th. As at the time of dropping this review I haven't receive my order. Raised several complaints via email to the email contact on their website and instagram but no one responded after 1 week of writting several emails. Someone eventually respond asking for my order number. I submitted the order number 7 days ago and till now no response as to progress.
AVOID THIS COMPANY BY ANY MEANS NECESSARY!!!
I came here to edit this to say they are busying acting like they want to clean up their dirt but yet won't respond to email. I don't need yall to do any investigation cause you lots are bunch of scams. My credit card company will be filing a claim as you have refused to cancel the order and refund my money as i have demanded in my last email.
November 5, 2024
Unprompted review
Reply from NEW CHAPTER®
I'm truly sorry to hear about the delay in receiving your order and the lack of communication. This is not the experience we want for our customers, and we sincerely apologize for the frustration this has caused.
Thank you for providing your order number. We understand how upsetting it is to wait this long without clear updates. We’re actively looking into your case and will ensure you receive a response with the latest progress as soon as possible. Your patience is greatly appreciated, and we are committed to making this right for you.
Team NC
I have been a customer for over five…
I have been a customer for over five years with new chapter spent thousands of dollars over the years and I received three products that were all expired, they were fish oil pills that expired on 10/24. I contacted them and spent 45 on the phone talking to three different people just constantly being chaptered and they gave me the runaround and said that they only have a guarantee for 60 days after purchase and they don’t offer refunds or replacements. Sadly, they have no customer loyalty, and I will be moving onto a different different product.
November 5, 2024
Unprompted review
Not even 1 star
Not even 1 star - goods from order 7863 never been despatched - have emailed with no response - don’t think the only email address provided is even monitored - no other way to contact them - feel stupid I didn’t even check all this before placing order - grrr
October 14, 2024
Unprompted review
Reply from NEW CHAPTER®
I'm sorry to hear about your negative experience with your order and the difficulty reaching us. This is not the service we aim to provide, and I apologize for the inconvenience and frustration caused.
We take issues like this seriously, and I assure you we’re here to help. Could you please confirm your order details once more? We’ll prioritize looking into your case and make sure you receive the assistance you need. Your feedback helps us improve, and we appreciate your patience as we resolve this issue
Team NC
they delivered the wrong pants
they delivered the wrong pants, I email them and send messages but no response, so now I have pants that I don't want, i cant send them back because its a sale item but its their fault. And im not gonna pay for it
October 22, 2024
Unprompted review
Worst site ever
Worst site ever! I didn’t know that you have sites who doesn’t have a retour policy. They don’t give you a retour label with your order and when you mail them for the label they don’t answer so you have nothing!! They know what they are doing because I am not the only one!
October 23, 2024
Unprompted review
Reply from NEW CHAPTER®
I'm very sorry to hear about your experience and the frustration you've encountered. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience.
We do have a return policy in place, and I’m sorry if there was any confusion regarding the return label. It’s concerning to hear that your emails have gone unanswered, and this is certainly not acceptable. We would like to resolve this issue for you as quickly as possible.
Could you please provide your order number so we can assist you directly and ensure that your return is handled properly? We value your feedback and will work to address the issue. Thank you for your patience.
Team NC
I order 2 pants ,the first one is good…
I order 2 pants ,the first one is good ,the second pant is so big I want to return,the pant broek ,the is no acces to return ,is not good help me how ,to return back thx !
October 2, 2024
Unprompted review
horrible business
the jeans are nice. however the seam on the bottom of one leg is twisted. i contacted them to see what they can do about it. they only respond until its time to resolve the problem, then they stop answering. do not buy from them, worst customer service ever
August 29, 2024
Unprompted review
Deliverd on time and good quality!
Deliverd on time and good quality!
August 30, 2024
Unprompted review
difficult to contact
Fast delivery. Good quality. But if you want to return something you will not be able to contact them. But otherwise nothing to complain about
August 20, 2024
Unprompted review
beautiful clothing for an affordable price
Fast delivery to the Netherlands. I am very happy with my purchases, quality is top and affordable. I will buy my clothes here more often.
August 12, 2024
Unprompted review
Don’t order here!
I will not recommend anyone to order from here. This is the second time I've placed an order and both times received the wrong size. The first time I contacted them, they said I would get my money back, but that didn't happen. Instead, I received a voucher even though it was their mistake, and I returned the product completely unworn within 14 days. Even their terms stated that I should get my money back. Despite this, I decided to order again and, as you can guess, got the wrong size again. For me, it's definitely over. A warned man counts for two.
June 29, 2024
Unprompted review
Reply from NEW CHAPTER®
Dear,
Thank you for your feedback. I have sent you an email with a proposed solution to address your concerns. I hope that this solution will make you happy and resolve the issues you've experienced.
Please check your email and let me know if you have any questions or need further assistance.
I wish you a wonderful day for now!
Premium quality
Fast delivery, premium quality and nice fit, true to size. I would definitely recommend it!
June 24, 2024
Unprompted review
🤯🤯🤯🤯 next day delevery..
Order not delivered yet 🤯🤯🤯🤯 next day delevery make it wait for a few weeks 👎
June 19, 2024
Unprompted review
Reply from NEW CHAPTER®
Dear Mark,
I m sorry to hear this. Could you please email us so we can help you better.
Best regards
Team NC
My size is to small I want to send it…
My size is to small I want to send it back but I have to pay for sending it back??
May 29, 2024
Unprompted review
Reply from NEW CHAPTER®
Dear Reginio,
Questions regarding returns please contact our customer services.
Best regards
Team NC
Recently ordered a swimshort
Recently ordered a swimshort. Was delivered the next day and the quality is also insane
May 9, 2024
Unprompted review
Good and fast service
Good and fast service and the jeans was dope! Good quality also!
April 16, 2024
Unprompted review
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