The interest rate is high but I think u emailed me saying this is been reduced soon so would be very helpful when this happens A good card to have for things you need and a easy to use app and easy... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very clear on terms, the statements are detailed and easy to understand, and the app is so easy to use. Customer feedbak is sought regularly. Offers have recently been added with other part... See more
Company replied
The service with this card is exceptional, like any sole trader cash flow can be a dream or a nightmare. Marbles (new day) app is easy to use unlike some of your competitors. If my credit limit incr... See more
Company replied
Held a Marbles card for five years now. Very reliable service, excellent support & clear guidance at all times. Lots of offers on transfers, advances and also for loyalty benefits with companies too.... See more
Company replied
Company details
Written by the company
At NewDay, our business is focused on a single, clear and defining purpose: to help people move forward with credit. We provide nearly 4 million customers with responsible access to credit, underpinned by best-in-class customer service and exceptional user experience.
Contact info
7 Handyside, N1C 4DA, London, United Kingdom
- 020 7160 8800
- newday.co.uk
4.2
Great
12K reviews
Asks customers to review
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Lee's aqua account
They are very helpful, and respectful to your situation and needs,also very empathetic, been impressed with aqua
June 11, 2026
Reply from NewDay
Hi Lee, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Reply from NewDay
Hi Vanessa, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Reply from NewDay
Hi Mrs. Wright, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
New Day have taken over Argos as Argos…
New Day have taken over Argos as Argos Pay, the ArgosPay app has been crashing. Payments with an android phone is causing Payments not showing. Yet they are quick to charge £12 fee. My bank has confirmed the payment has been made with the reference number. I will be closing my Argos account when I have cleared the arrears.
June 12, 2026
Unprompted review
Reply from NewDay
Hi Roberto,
Thank you for sharing your review. I'm sorry that you've not had the best experience with us. I can assure you that we're a company that prides ourselves on a high level of professional service. I apologise that this hasn’t been your experience on this occasion. Please be assured that this feedback will be passed on to the relevant team for further review. We value all feedback and are continuously working to improve our products and services.
Please get in touch with NewDay’s dedicated team on 0333 240 8002, and they’ll be happy to discuss any concerns. The opening times are Monday to Friday 9am to 6pm, Saturday 9am to 4pm, Sunday – closed.
Best,
Stephanie.
Aqua gives me the ability to purchase…
Aqua gives me the ability to purchase and budget easily with confidence and security
June 11, 2026
Reply from NewDay
Hi Mr. Johnston, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Reply from NewDay
Hi Mirela, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Reply from NewDay
Hi Humberto, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Reply from NewDay
Hi Vishnu, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Easy to use card as it's acceptable…
Easy to use card as it's acceptable everywhere. The limit o the card has gone up perfectly for me
June 11, 2026
Reply from NewDay
Hi Felix, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Best card I’ve ever had helped me build…
Best card I’ve ever had helped me build my credit rating now I have a aqua gold card fantastic
June 11, 2026
Reply from NewDay
Hi David, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊best, Elan
Aqua have blown the completion out the water …
I have not had any problems with Aqua since I joined them and knowing I have the card does make a difference
June 11, 2026
Reply from NewDay
Hi Kerry, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊best, Elan
Very easy to apply and decision made…
Very easy to apply and decision made quickly. Really clear statements and instructions. Good communication. Payments very simple.
June 11, 2026
Reply from NewDay
Hi Christine, Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊best, Elan
I have a Marbles card for several years…
I have a Marbles card for several years and I find their service very helpful.
June 11, 2026
Reply from NewDay
Hi Faoud, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Reply from NewDay
Hi there, thank you for your 5-star review. Best, Elan
Absolutely shocking!!
Absolutely shocking!!! Wanted to pay last amount of BNPL an basically told I can't. Trying to speak to someone was a joke. Press 1 press 5 press 3, and just went in circles. So tried the chat zero help and very frustrating. All I wanted to do was pay and was basically told I can't until after the 17th of this month. Very sad for argos that they now have this.... complete let down.
June 11, 2026
Unprompted review
Reply from NewDay
Hi Hazey, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team. best, Elan
Terrible company
Terrible company, I asked for statements been on the phone over 35 minutes now, spoke to 2 people Inc a manager who were very hard to understand and who have just gone and left me waiting..beware of the high interest charges 26.4%!!
June 11, 2026
Unprompted review
Reply from NewDay
Good Afternoon,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
The interest rate on your card is given after full credit checks are performed, and it set to what we feel is appropriate at the time.
We do check accounts on a regular basis and if we feel a lower interest rate would be acceptable, we will let you know right away at the time.
Unfortunately, we’re unable to decrease this by request and I apologise for any inconvenience.
If you have any questions or concerns, please don’t hesitate to get in touch with our Customer Service team.
- Kenith
Reply from NewDay
Hi Barbara, thank you so much for the lovely review! We're glad to learn that we were able to help you build your credit score. Keep up the good work 😊 Thanks, Michelle.
Dishonest review comment.
I received the following company comment regarding my complaint:
"We would however love to look into this further for you. Please reach out to our Customer Service team on 0333 220 2532 at your next convenience."
When I called I was told that the case had been closed. A complete waste of time and effort.
June 8, 2026
Unprompted review
Reply from NewDay
Hi Angela,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.
Best,
Stephanie.
Complaint YW51321449 not upheld I'm not…
Complaint YW51321449 not upheld I'm not surprised
No alternative contact given just calling numbers I find it hard and massively struggle.. I'm surprised that there's no way to be heard that isn't a phone number in 2026
I wasn't listened to at all
You dont care.. I tried responding here and it tells me business account.. How hard is it to get help
June 9, 2026
Unprompted review
Reply from NewDay
Hello Chantelle,
I’m very sorry to read that you’ve not had the experience you expected with us, I appreciate the time you’ve taken to write the above. With regards to what you have mentioned, I would like to pass your concerns on to our Specialist Team to review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can investigate these concerns in more depth. As this is a public platform, we’re unable to discuss account details over here, which I trust you appreciate.
Take care,
Claire
Reply from NewDay
Hi Linda,
We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊
Best,
Stephanie.
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