New Home Quality Control LTD Reviews 

389
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 231 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the thoroughness of the inspections, with many highlighting that the company identifies numerous issues they would have missed themselves. The detailed reports, often including photos and clear descriptions, are highly valued for their clarity and comprehensiveness, providing peace of mind. Reviewers frequently commend the staff for being professional, friendly, knowledgeable, and accommodating, contributing to an excellent customer service experience with great communication. Many also appreciate the quick turnaround for reports, often within 24 hours, and the flexibility in scheduling appointments, making the entire process efficient and stress-free from start to finish.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the professionalism, efficiency, and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, friendliness, and... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the thoroughness and high standard... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick turnaround for... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently bought a new build with Bellway and had been following on tiktok for years, so was a no brainer. We booked a snag survey with new homes quality control and they were amazing! communication... See more

Rated 5 out of 5 stars

Received five star service from this company from the minute I engaged with them. Were incredibly flexible when I had to change the date. Helen carried out a thorough snagging inspection (sadly highli... See more

Rated 5 out of 5 stars

The booking process was straight forward. I received the quote quicker than expected. They managed to offer me an appointment within a few days despite the short notice. Visit went smoothly, received... See more

Rated 5 out of 5 stars

Loved Amy, her knowledge and interest was exceptional. She was a pleasure to work with and I'm very happy with the report. Would THOROUGHLY recommend, even if you're buying from a reputable builder, N... See more


Company details

  1. License Bureau

Written by the company

The UK’s No1 property snagging company. At New Home Quality Control we carry out a comprehensive survey of your property and provide a highly detailed snag list accompanied by photographic evidence where needed to ensure nothing is missed. This can be given to the relevant build contractor for immediate completion. In our experience of being at the top of the building trade we have seen re occurring items and issues that get missed along with very important tolerances that have been overlooked and in time will only develop new or make ongoing issues a lot worse which in turn will only cost yourselves a lot of money once your warranty has expired.


Contact info

4.9

Excellent

TrustScore 5 out of 5

389 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(389)

223 reviews in the last 12 months

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Rated 1 out of 5 stars

Never phoned back

Never phoned back , also some points are not valid such as lead upstands are fine at 75mm and ground levels should be .225mm below damp course. Any future customer will find this firm does not like to answer the phone and are rude when they reply to E mails.

November 12, 2025
Unprompted review
New Home Quality Control LTD logo

Reply from New Home Quality Control LTD

Hi there,
We take all feedback seriously, but in this case we feel it’s important to clarify a few points for accuracy.

Firstly, regarding the technical comment: the damp-proof course (DPC) in relation to external ground level should be 150mm, in line with accepted building regulations. The 225mm figure refers to the cavity below the DPC, not the ground level itself. We are clarifying this to avoid any confusion for genuine customers.

We also have no record of this individual ever using our inspection services. To our knowledge, the reviewer has not been a customer, and therefore the comments made do not reflect any first-hand experience of our work.

It may also be helpful to note that the reviewer had previously contacted us regarding a job opportunity. We responded to his enquiry, and after assessment we decided not to progress with an application. As no working relationship was established and no service was provided, the details in the review do not relate to any actual inspection or customer interaction.

We remain fully committed to providing accurate, professional, and independent reports to all genuine clients. If anyone has genuine concerns or wishes to discuss our services directly, we are always happy to help.

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Rated 5 out of 5 stars

Very detailed and diligent

Very detailed and diligent. Explained the process and was all round a great experience.
It is a must to have your house snagged giving the current crop of home developers we have.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Really good detailed report provided at…

Really good detailed report provided at the end, with pictures for everything and clear references to NHBC requirements. Very helpful and good value for money. Only slight criticism, email communication could be a bit more courteous (very short, to-the-point answers given only).

November 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent Service

I’m really glad I found New Home Quality Control for my pre-completion inspection. The booking process was very easy, and Tony was amazing at his job — professional, friendly, and very knowledgeable. Communication throughout was excellent, and the inspection report was incredibly thorough, including detailed notes and clear photos of every little issue. I highly recommend this company to anyone looking for a reliable and professional home inspection service.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great communication and very thorough

Great communication and very thorough. Tony was very efficient and talked us through the whole process. He was happy to answer any questions we had, and accomdating to our situation. Report was sent quickly and was very detailed. Highly recommend

October 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Snagging report by Helen

Our snagging report by Helen was thorough and clear, and put us at ease knowing that a professional has reviewed the property to the correct standards. Thank you Helen for your work.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

I was delighted with the quality of my…

I was delighted with the quality of my survey undertook by NHQC and the super fast turnaround on completion of my new build. It made kickstarting the dreaded snagging process a whole lot easier for me, with every feature itemised and photographed in detail. It was definitely worth the money and I’d advise anyone purchasing a new build house to have a survey undertaken. I couldn’t thank you enough!

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, great customer service and flexible too. Report was back within 24-48 hours and contained in-depth reports of reported issues.

October 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Really easy booking process

Really easy booking process, Will was our snagger and was great gave us a message the day before to make sure we had no questions etc. The snagging report was completed the day after and spotted lots of things I would have missed, definitely would recommend to get a snag report done!

October 14, 2025
Unprompted review
Rated 4 out of 5 stars

Engineer on site was excellent

Although the HQ never responded to my query about a thermal survey, the engineer who carried out the service was first rate... polite, professional and took time to answer our questions. Received a full report early next morning.

October 9, 2025
Unprompted review
New Home Quality Control LTD logo

Reply from New Home Quality Control LTD

good afternoon

Thanks for the feedback. this is something we take seriously and will look into internally as to why the response to your enquiry never happened
Can you please email us with your address for us to take a look into this for you

Rated 5 out of 5 stars

Outstanding

Tony, who did the house inspection for us is excellent. He is precise, punctual, efficient and nice. Patiently answer all my questions and explain things well. The report also clear and delivered very fast. The contact point with email also efficient, responsive. Highly recommend.

October 9, 2025
Unprompted review

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