New Home Solutions Reviews 

I was buying this house as a part exchange from Persimmon Homes. As soon as my offer had been accepted I was put under pressure to complete to unrealistic deadlines, which kept moving, when I was finally in a position to exchange contracts it transpired that the legal title of the house had not been transferred to Persimmons, at this point I was told by Helen that Persimmon would not allow completion to go beyond 19 December, leaving just over a week for the title to be updated. My solicitor would not allow an unsafe completion, with the hard deadline of 19 Dec at risk Helen said that my solicitor was making a fuss over something that was normal with a part exchange and inferred that I would lose my house if I didn’t complete on the 19 Dec. Thankfully the land registry changed the title in the nick of time and I hit the deadline. The amount of stress this whole transaction caused me became physical and I would not care to go through this again

We went through New Home Solutions as buyers of a property that the sellers had part exchanged through Persimmon Homes. Initially when we wanted to view the property the process was easy and we got booked in quickly. It was strange not having an in-person estate agent but we went with it. However, when we wanted to put an offer in it was a nightmare to get hold of anyone and the communication to let us know if it had been accepted was slow.
We would have check-ins from Vanessa, Sarah and Claire but these were few and far between. We changed agents so many times that it was hard to keep up with who was handling our case at the time as it seemed to change regularly so we never knew who we needed to contact.
Communication was the biggest issue, when we rang with a query, we would rarely get a callback. Towards the end I was getting lots of phonecalls but these were to hassle me to hassle my solicitor about closing on our property without the Title Deed Certificate, which is something our solicitor didn't want to do to protect our rights as clients and we didn't feel comfortable with. I recall one conversation with an agent during this time who went on what I would call a rant about this process which on the whole made me feel wholly uncomfortable as it seemed highly unprofessional and like they were just trying to rush us into closing the sale quicker.

Overall, communication was poor and trying to get hold of anyone was challenging, callbacks were even more challenging. Vanessa and Sarah who we worked with were incredible and helpful when we spoke to them but towards the end the agents we had were not great.

New Home Solutions were brilliant from start to finish during the purchase process of our new home. Everyone we dealt with were always friendly and professional and checked in with us along the way. We couldn’t have been happier with their service!

The whole process was going great until a day before completion. When we found out the our purchase wasn’t going through.

And then a 16 week wait with no one knowing what was going on. And us have to contact everyone we could just to find something out.

New homes solutions were not helpful and couldn’t provide us with any help. Despite having direct contact with the other solicitors.
There were so many people we had contact with, and one in particular was very rude. And refused to help:

But I believe is no longer with the company. But overall a bad experience.

They are prompt and they guide you through every step. It was an amazing experience with them.

Having never worked with a remote agent before, I was prepared for complications, but the process went far smoother than I imagined. We went from viewing to completion in just over 8 weeks, which is pretty impressive for a leasehold property. Good work to the team at New Home Solutions.

Great experience, really felt at ease. Nothing was too much. Strongly recommend!

Incredibly efficient in the sale of my house. Staff always on hand to help with my queries. Sold the house so fast and a excellent service

Highly recommend, such an easy process through assisted move to sell my house. The team and New homes were great and full of knowledge. Fast and smooth sale.

Pointless, useless company, if all you want is someone to take a couple of photos and put them on right move then this is the company for you, don't expect any communication throughout the sale process and everytime you ring expect to be told that the person you want to speak to is unavailable. Not very client friendly and the customer services are almost non-existent

We bought our house through New Homes. They kept us up to date with where the seller was up to and chased things along when nothing was moving. Would recommend

Smooth process. Everything went well according to plan. Thank you

Valuation team very efficient, the whole process has been smooth.

Had an amazing experience buying my house, the staff were so helpful and efficient and made the whole experience less stressful

The staff were very effective and friendly a great help for a first time buyer :)

I found the experience of dealing with this company frustrating. Yes, they always answered the phone but when the person indicated was never available and would ring me it didn't take long to understand this secret message as my phone never rang.
Information needed I gained from a totally different source thankfully.
Buying a house is stressful at the best of times and this company seemed bent on getting me to full breakdown.
A very sad and dissapointing experience all round now it has finished. Can I give less than 1 star??

We had experience with this agency due to being a buyer of a property. Frustrating initial response time as they would say they will respond within a certain timeframe and would never meet this deadline. We had no other means of communicating due to distance from any branches. Furthermore, on completion day we had no prior communication about location of key collection and only on our solicitor giving us a named location worked out it was a minimum 40 mile round trip from the property purchase. We believe there was no personalisation and the people skills were at a minimum.

It’s been a smooth process buying our first home. We have loved using eway knowing where we are in the process. Adrian and Harshpreet have been great to work with. They have been updating us with everything and were able to answer all of our questions.

Put a offer in and fully completed within 6 weeks. Cannot fault them everything i reached out for any quires I got same day replies normally within 2 hours.

Having had my house on the market for close to a year with varied responses. My partner and I used New Home Solutions and what a fantastic difference it made.
The photographs of our home were brilliant.
We had tried several other companies and none came close to the product we received from New Home Solutions.
Then the customer service was outstanding. Karly Bibby was our allocated account manager and she was just brilliant.
Karly is exceptional knowledgeable, funny and best of all customer focused. When she promised to call or email she did. It was never a case of wondering what was happening next.
I would highly recommend this company