Newland Chase Reviews 

75
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for providing exceptionally helpful guidance and maintaining a truly professional approach throughout the entire application process. Many individuals note that the support team goes above and beyond to answer queries and resolve technical issues very quickly. People also highlight the prompt communication and highly efficient procedures that significantly reduce the usual stress of obtaining various international travel documents. Reviewers consistently appreciate the seamless online questionnaires, faultless embassy procedures, and extremely reliable updates regarding the secure return of their official passports.

What people talk about most

Service

Users describe positive interactions with service, highlighting a diligent, efficient, and top-of-the-line... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

Consumers find customer service to be positive and helpful throughout the visa and immigration process.... See more

Response time

Reviewers express high satisfaction with response time and prompt communication throughout the process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sarada Veluthenveedu at CIBT visas was utterly helpful and calm. It was our organisations first time in using the service and I was pressed for time. However, Sarada was very responsive, reassurin... See more

Company replied

Rated 5 out of 5 stars

We have used CIBT several times for our organisation and I cannot rate the premium service enough. Iain has gone above and beyond with the most recent application. Very informative and helpful wi... See more

Rated 5 out of 5 stars

This is my second time that I used Newland Chase for my mum’s UK visa and as usual Ms Ghayathri Manogeran was extremely helpful and professional throughout the process. My mum got her visa. Thank you... See more

Company replied

Rated 5 out of 5 stars

I had a technical problem which was immediately fixed by Iain Habes. He spoke to me directly on the phone, took immediate action and resolved the issue within a few hours. This related to a China Mult... See more

Company replied


Company details

  1. Legal Services & Government

Written by the company

At Newland Chase, we redefine what it means to navigate global mobility. As the trusted partner to 75% of Fortune 500 companies, we offer tailored immigration and compliance solutions to tackle regulatory complexities. Our award-winning team of immigration lawyers and consultants provides the expertise and support businesses and employees need to achieve seamless global operations and long-term success.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

75 reviews

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No recent history of asking for reviews

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4.7

All reviews

(75)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

CIBT

We have used CIBT several times for our organisation and I cannot rate the premium service enough.

Iain has gone above and beyond with the most recent application. Very informative and helpful with my many queries and requests.

Thank you so much Iain, you really did help get this over the line and I can't thank you enough for your expertise, patience and guidance with this application.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great communication from CIBT

Great communication, difficult process made easy.
This is my manyth time using CIBT, and as usual the service is immaculate.
You pay for it, but the value is good. I will always make my first choice.

December 8, 2025
Unprompted review
Rated 3 out of 5 stars

VISA on time - but not easy!

CIBT got my VISA on time, but the initial administration steps involved was fair from easy (which was largely responsible to putting me time-wise on the back foot). I was then strongly encouraged to use the 3-day express service (which ended up costing me £349 more than expected) - despite an estimate of £288 - and it turned out actually not being need it in the end. I'm very happy to be going on my trip (thanks for that), but I'm not sure I'll be using CIBT again (if I find an alternative company/method), as I think the delays caused by the admin resulted in the time problem, and the information and advice given was not ideal.

November 9, 2025
Unprompted review
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Reply from Newland Chase

We appreciate your concerns. Please provide your order number so we can have a manager review your case.

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Rated 5 out of 5 stars

Sarada Veluthenveedu was absolutely…

Sarada Veluthenveedu was absolutely fantastic. So helpful and managed such a tight time schedule brilliantly. CIBT offer an excellent service. They really take the stress out of visa applications. Thank you!

October 17, 2025
Unprompted review
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Reply from Newland Chase

You are welcome. It's our pleasure to help make your travel plans run smoothly.

Rated 5 out of 5 stars

Use CIBT rather than do-it-yourself

Excellent service from Aida Cisse & colleagues. I found the application process complicated and it would have been easy to make mistakes and cause delays if it wasn't for their help and suggestions. Highly recommended to use CIBT rather than do-it-yourself.

October 16, 2025
Unprompted review
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Reply from Newland Chase

Neil, we truly appreciate your kind words about Aida and the team. It's an honor to help make your travel plans run smoothly.

Rated 5 out of 5 stars

CIBT visas were great!

Sarada Veluthenveedu at CIBT visas was utterly helpful and calm. It was our organisations first time in using the service and I was pressed for time. However, Sarada was very responsive, reassuring and a really helpful guide in the processing cycle.

Despite our last minute submission, my colleagues received their visas ahead of their trip, and our contingency plan was not actioned.

I will continue to use their services henceforth and am truly grateful for the support received.

October 14, 2025
Unprompted review
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Reply from Newland Chase

SK, we truly appreciate your kind words about Sarada. It's an honor to help make your travel plans run smoothly.

Rated 5 out of 5 stars

Outstanding and honest service.

Outstanding and honest service.
Always available on the phone and email. And the process in the embassy was faultless - in and out in 10 minutes. Really excellent - thank you again

October 14, 2025
Unprompted review
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Reply from Newland Chase

Thanks for sharing your positive experience!

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Rated 5 out of 5 stars

An excellent service

The service was excellent from the minute we submitted the visa online form. There was always someone on the other end of the line when we had a query and always dealt with promptly.

October 10, 2025
Unprompted review
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Reply from Newland Chase

Fiona, we're thrilled you had such a positive experience with us.

Rated 5 out of 5 stars

Excellent Service

CIBT have provided a quick, efficient and very professional service. I would recommend to anyone who is wanting to apply for an overseas visa.

September 29, 2025
Unprompted review
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Reply from Newland Chase

Steve, we're so glad to hear your experience was a positive one. Thank you for choosing us and sharing your feedback.

Rated 4 out of 5 stars

CIBT China Visa application process

The process was incredibly user friendly. Form on-line application completion through submission, review, acceptance, submission to the embassy, making the reservation for the in-person visit to the VISA centre, I was out within 7 minutes of arrival! Received the confirmation that my passport was dispatched for return yesterday, tracking details provided, and already this morning I can see the passport is at my local Royal Mail depot, with delivery confirmed for this morning in line with the expected return date.

A particularly useful feature was the photograph upload to the CBIT portal where immediate feedback on photo acceptability was received, avoiding any delays as experienced with the older traditional process!!

Excellent service from start to finish.

September 30, 2025
Unprompted review
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Reply from Newland Chase

Paul, we truly appreciate your kind words. It's an honor to help make your travel plans run smoothly.

Rated 5 out of 5 stars

Really good experience

Really good experience, clear instructions on what to do on arrival and very helpful throughout the process. Minimal waiting time.

September 19, 2025
Unprompted review
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Reply from Newland Chase

John, we're so glad to hear your experience was a positive one. Thank you for choosing us and sharing your feedback.

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Rated 5 out of 5 stars

Super helpful staff who explained the…

Super helpful staff who explained the process and progressed each stage of my application

September 23, 2025
Unprompted review
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Reply from Newland Chase

Thanks for sharing. We're glad you found our staff to be super helpful.

Rated 5 out of 5 stars

There is prompt feedback at all points…

There is prompt feedback at all points of the process in getting a visa. I have done it independently in the past and has been onerous. With CIBT the process was straightforward and whatever CIBT said they would do is exactly what they did in the timeframe they said it would be done. This was the case even if my assigned agent was off sick.

September 23, 2025
Unprompted review
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Reply from Newland Chase

Paul, thanks for highlighting our prompt feedback and straightforward process. We're pleased we delivered exactly as promised within the timeframe.

Rated 5 out of 5 stars

Excellent Service

I had a fantastic experience working with CIBT Visas for my business entry visa to Nigeria. From the outset, my consultant Iain Habes was incredibly professional, responsive, and supportive. He kept me informed with regular updates and was always available to answer questions or clarify the process.

When there were issues with the consulate’s payment system, Iain went above and beyond to assist, keeping me reassured and doing everything possible to move things forward. As soon as the issue was resolved, he acted immediately to ensure my visa application was processed without delay.

Thanks to Iain and the CIBT team, what could have been a stressful experience was handled smoothly and efficiently. I highly recommend their services to anyone needing reliable visa support.

September 18, 2025
Unprompted review
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Reply from Newland Chase

Veru, we truly appreciate your kind words and recommendation. It's an honor to help make you travel plans run smoothly.

Rated 5 out of 5 stars

Visa for China

This was my first time using CIBT and I was thoroughly impressed. Amy Brown extremely professional, with clear, prompt, and informative communication throughout. I wouldn't hesitate to recommend their services to others.

September 16, 2025
Unprompted review
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Reply from Newland Chase

Thank you for taking the time to share your experience with Amy Brown's professional service for your China visa.

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Rated 5 out of 5 stars

Great customer service experience

Our Business use CIBT Visas for all our Visa needs. It was my first experience though obtaining visas for travel for work, in this case 3 people travelling to China on pretty short notice. Iain was our advisor at CIBT and I cannot fault the service provided. Iain knows his stuff, was patient and informative with my numerous questions and ensured everything went smoothly. Iain was in regular contact with email and phone calls, which was very reassuring. Would highly recommend.

September 12, 2025
Unprompted review
Newland Chase logo

Reply from Newland Chase

Thank you for your wonderful feedback. We're delighted Iain provided exceptional support for you.

Rated 5 out of 5 stars

CIBT…amazing service

This is the second time I've used CIBT and the second time I've been very impressed.
They have helped every step of the way with my Chinese visa applications.
Extremely prompt in getting back to me, almost as if I'm their only customer.
First time round I met the Cibt rep at the Chinese embassy and felt like a vip, more recently I dropped off my passport at their offices and was greeted with smiles and professionalism.
A great service all round

September 10, 2025
Unprompted review
Newland Chase logo

Reply from Newland Chase

Thank you for your review Den! Delighted you felt like a VIP and appreciated our prompt service for your Chinese visa applications.

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