Newland Chase Reviews 

Has to be one of the most bureaucratic and stolid organisations I have ever experienced

I applied for my Chinese visa through the CIBT Visas and received excellent service at every stage. They provided thorough guidance during the preparation process, ensuring I had the correct documentation. The support during the application day was exceptional at the Visa Centre, with efficient queue management and clear instructions. Additionally, they followed up to ensure I received my passport on time and at the correct address. I highly recommend their fast and reliable services.

5 Star all the way, Rose looked after me through the process and it all worked out as it should. I will be back in 5 years after this visa runs out or if I need another visa.
Thank you!

Not a good service. My consultant didn’t even tell me the basic infos I needed to immigrate. After sending them a feedback about my immigration and how it went I never heard back from them. Only until the payments didn’t go through for some reason. This happened twice!

My experience was not good and I hope it’ll be better for anyone else.

I applied to US business visa. It took months longer if I would not use this “service”. They stole my time, effort and 1500$. I did all they work for visa creation by myself. Even I did extra work to fill nonsense for this company. I got at most 5 emails from them, never meet, no assistance whatsoever.

* first they asked to fill me nonsense spreadsheet with questions like “our of following 5 post services, which works in your country?”. Couldn’t THEY google it?

* then they provided a website with the same questions as US visa application (DS-160). I answered it.

* imagine my surprise when they said I should do it AGAIN but this time on the US gov site.

* I asked for advice about interview. They kindly replied one month later. The “advice” was nothing you could not find yourself in the first link google gives. Isn’t worth to mention that interview was already done by that point?

* just in case you wander. I went to embassy alone for interview, my docs were delayed on 3 months “for additional checks”, I got visa for short period of time. The company helped with absolutely nothing.

The consultant I encountered has no idea what they are doing:
- emails are usually written in poor English
- very vague description on the materials required, at most 1 of the following criteria is ever covered: document format, where and how to obtain, what information should be included, what languages will be accepted, how legally effective should it be.
- says they don't know whether what THEY request would be accepted by immigration bereau, after I questioned them about the criteria.
- provides sample for documents requested sometimes, then keeps creating new criteria/requirement on received document that looks exactly like the sample: company seal, signature of related person(but didn't ever describe what kind of signature will be accepted until I asked), other documents to prove the same thing, translation of those documents........ this presumption of guilt list can go on forever.
- but only create one new criteria per day, makes the whole communication slow af.
- almost every document was forced to be updated more than 2 times
- once after I submitted what THEY requested, they said "we'll submit anyway, as YOU requested"
- they also said "approval of [...] will be the immigration bureau’s discretion"

I seriously doubt their professionalism, if any.
I didn't chose them, they were rather chosen by my employer, as the destination country's government requires such an entity to submit documents.

Newland Chase double charged us and it took 06 months and multiple emails to get the refund back. Finally, they have charged us a more than 25% as a cancellation fee.

Very bad experience with them.

The most awful company to deal with. I was a client of DWI and they had brilliant service. Since they were acquired by NewlandChase it's been a nightmare.
One year on since they are handling my mum's application. I was told they are applying for one visa but ended up with another visa. No Biometric card received either. No response to calls or emails.
I will raise this with the Law ombudsman as well about their services.

This is the worst company you can deal with. I won’t mention all the issues but one-they sent my privat documents to the wrong address. If the person who received these documents would not find me on internet (no idea how he's done that), I would never get these documents and would pay a huge fine for its "loss".

Smooth and guided steps let us secure the visa in a couple of weeks time. Cheers to Ivana.

It's a nightmare dealing with them. When a problem raise in the application, you will encounter the following:

1. It takes the person in charge 5 days to reply a simple question
2. And she replied the wrong question.
3. When I wrote back to clarify my question I get an automatic reply saying she's out of office for 1 week and please contact her backup for further questions.
4. The backup never replies. When I called the backup says he needs to discuss with the person who is in vacation when she's back.
5. I have to solve the problem by finding answer in google and contacting Home Office on my own.

Not to mention that they gave me wrong/misleading information twice.

Had I applied on my own it would have been easier and faster. And I would have avoided 2 weeks delay of starting at my new job.

My suggestion is: Stay away from them. Do your own research and apply on your own to save both your money and time.

No experience at all.
Stuff have no idea about regulations.
Please stay away.

Rubbish customer service, I email then called multiple time to get a simple quotation.

Received no email reply even after 2-3 days.

Called up visa consultant they promised to email back but no reply.

Again called to follow up, I guess they will not reply.

Dear Customers, Please take your business somewhere else.