newmedica.co.uk Reviews 

73
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers had a great experience with this company. Many individuals warmly praise the staff and medical teams for being exceptionally kind, welcoming, and thoroughly professional throughout their medical visits. Consumers regularly point out that the clinics are spotless, and the smooth procedures genuinely help patients feel completely relaxed and well-cared-for from start to finish. However, some customers also noted frustrating communication issues, such as unreturned phone calls, unanswered messages, and missing informational packs prior to scheduled appointments. A few other people also felt that certain treatments felt rushed, poorly organized, or unexpectedly uncomfortable during the actual medical execution.

What people talk about most

Service

Consumers find service to be ambiguous, with opinions sharply divided regarding their experiences. While many... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally kind,... See more

User experience

People report positive experiences with user experience, consistently praising the kind, caring, and... See more

Customer service

Users describe ambiguous interactions with customer service, expressing deep appreciation for the warm... See more

Customer communications

Reviewers express mixed feelings about customer communications, noting that staff were very reassuring and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had a pre cataract assessment at Newmedica, Barnwood, Gloucester, having travelled from South Wales. for a second cataract removal after referral by the Welsh NHS. The first cataract remo... See more

Rated 5 out of 5 stars

New Medica, Cheshire Oaks was absolutely brilliant during my recent cataract surgery, so kind and efficient, made me feel totally at ease and comfortable. Trish was wonderful and very caring.

Rated 5 out of 5 stars

Ive been a patient at this clinic now for a few months for the removal of 2 cataracts and a glaucoma referral I received an exceptional service. Kind caring staff and so professional Made my vis... See more

Rated 5 out of 5 stars

Attended Newmedica, Bristol on 8th and 20th February 2026 to have both eye cataracts removed. The treatment and care I received on both dates was excellent. My thanks to both surgeons, Omar and Gemma... See more



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4.0

Great

TrustScore 4 out of 5

73 reviews

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4.0

All reviews

(73)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

A pain free experience

The thought of having a cataract removed is not usually something I'd write glowingly about, but my recent experiences with NewMedica Nottingham has changed that mindset. From the moment I was referred, I have received nothing but excellent service. Just two days after my Specsavers optician told me it was time my cataracts were removed I received a telephone call from Newmedica and within a week I'd been checked over and booked in for the first of two operations.
The staff and clinicians at NewMedica Nottingham were friendly and informative. They couldn't do enough to put me at ease. The operations were painless and only took a few minutes. I was informed what was happening at every stage of the procedure. My new eyes are performing fabulously. I had forgotten how bright and colourful the world is. Thank you, Newmedica Nottingham. I am beyond delighted with your services. FIVE HUGE STARS OUT OF FIVE

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

Cataract removal

I attended the clinic today and had a cataract removed from my right eye. The staff were amazing and throughout the procedure everything was explained thoroughly. I will be returning to have the other eye cataract removed ASAP. I cannot recommend this company high enough.

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

NEWMEDICA Worcester

NEWMEDICA Worcester - FAULTLESS!! Superb major corrective surgery - highly recommended. My original cataract surgery was with Spamedica, where my eyes experienced severe trauma, double vision and blindness in one eye. Spamedica treated the blindness with drops and I could see light again but my vision was very foggy and I still saw double. Over the months, my eye sight deteriorated. It was worse than when I had cataracts! Spamedica offered me nothing and signed me off. They did not refer me to more experienced surgeons. This genuinely happened to me. In contrast, Newmedica had the expertise to correct my vision and I underwent two major eye surgeries. I am so grateful to Newmedica. It was life changing to have my sight back again.

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

Newmedica Middlesborough - Outstanding

I was initially referred by Specsavers for cataract in my right eye. After the initial consultation it was decided that both eyes needed to have replacement lens. The team in Middlesborough were superb even fitting the surgery around my pre booked holidays. The procedure is painless and the pre and post care fantastic. If this is how a partnership between the NHS and the private sector works, let's have more of these fantastic partnerships. Thanks to everyone at Middlesborough Newmedica.

October 9, 2024
Unprompted review
Rated 5 out of 5 stars

Very positive experience

I had my surgery on 7th October at the Barnwood Gloucester Unit. I'm an NHS patient referred by my optician. I can honestly say my interactions with every member of staff were fantastic, nothing was too much trouble, and great care was taken to ensure I was comfortable at every stage of the process. I will definitely be going back to have my other eye done when it's ready

October 7, 2024
Unprompted review
Rated 5 out of 5 stars

100% BRILLIANT CARE From start to finish

I attended Newmedica in Bristol and can 100% absolutely say I was looked after from day 1 to completion of both of my eye surgeries with the very best care.
I fully agree with a previous review by "Colin" so I don't need to repeat.
All the staff I met on my journey were so kind and informative and always spoke at my level, I now have fantastic clear vision and love it, thank you so so much the team in Bristol and the NHS.

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Superior Eye Surgery

I had both my eyes treated for cateracts by New Medica at their Whitely facility. I was referred their by my opticians instead of going on my local hospitals waiting list which was 66 weeks long. New Medical treated my first eye within a month of my first optician appointment. The second eye was also treated extremely quickly following my optician checkup.

The facility is quite modern and comfortable. They offer tea/coffee/hot chocolate to drink in the waiting areas.

The staff are very friendly and quickly put me at ease. I was nervous about work being done in my eyes but my fears were quickly out to rest.

Prior to the surgery I attended an appointment where the process for removing my cateracts was explained. At no point did I feel like I was "just another patient ". They took the time to answer all my questions and ensured that I was completely comfortable with the procedures.

Prior to surgery I met the surgeon who again was friendly and extremely professional.

When you read about cataract surgery it can be a bit daunting. The actual procedure was completely pain free and very quick. I was told to look at a bright light, I felt slight pressure on my eye but nothing more and then the surgery was finished.

I then had the aftercare described to me (a routine of eye drops for three weeks). A cup of tea and a biscuit and that was that!

At the time of wring this review I have had the cateracts in both eyes removed. My long distance vision is now incredible. I did not realise how bad my vision had got.

If New Medica is an option for you for cataract removal then I highly recommend that you ask to be referred to them.

A one word review for them would be: Exceptional.

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Newmedica Abingdon were kind and efficient

Newmedica Abingdon were kind, professional and quick.
Newmedica operate a very efficient cataract surgery 'factory' for the NHS ( although they do a private enhanced service too). I was seen within two weeks and all finished within a month after that. It's at least an 18 month wait at the John Radcliffe Hospital.
The surgery itself is a little uncomfortable and they do not offer any anti anxiety medication; however the staff are very reassuring and the procedure is quick. Strict protocols for operations are adhered to. If you have no complex eye problems I would highly recommend Abingdon Newmedica for cataract surgery.

August 2, 2024
Unprompted review
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Reply from newmedica.co.uk

Dear Danni Czaczkes,

Thank you for sharing your experience with us. We’re delighted to hear that you found our team kind, professional, and efficient.

Our goal is to provide high-quality care promptly, and we’re glad to have met your expectations.

We appreciate your understanding of our strict protocols and your recognition of our team's reassuring presence during your procedure. We continuously strive to improve our services, and your feedback is invaluable.

Thank you for recommending us for cataract surgery. We’re here to support all our patients, whether they are NHS or private, and we’re committed to maintaining the high standards you experienced.

Best wishes, Newmedica patient care team

Rated 5 out of 5 stars

Apprehension

Any apprehension you may have, and most of us do is well understood by all the staff from the first time you walk in the door they all could not be more pleasant and help full.
I was honestly surprised at how quick and painless the operation was lye back keep still watch the red light and 15 minutes later you will be looking out of the window not believing the difference in contrast and colour saturation

July 26, 2024
Unprompted review
newmedica.co.uk logo

Reply from newmedica.co.uk

Dear Roger Brown,

Thank you for your kind words and for sharing your experience with us. We understand that apprehension is natural, and we’re delighted to hear that our staff made you feel comfortable from the moment you walked in.

It’s wonderful to know that you found the operation quick and painless, and we’re thrilled that you're enjoying the improved contrast and colour saturation in your vision. We appreciate the time you have taken to leave us feedback

Best wishes, Newmedica patient care team

Rated 3 out of 5 stars

Cataract - Newmedica for Connect/NHS - Mistakes

The initial appointment was made through Ideal Eyes, Cowley, Oxford after my routine eye test found a Cataract needed attention (right eye). The appointment was arranged within two weeks at the Newmedica, Abingdon suite. I attended an initial assessment, and then a date for surgery, which went reasonably well I think, with complications noted as Iris trauma and Iris atrophy. The staff were all very polite, professional, difficult for me to understand, the suite was clean, but privacy was at a premium with three other patients being dealt with in the same room as myself. We could hear each others' names, address, date of birth and any medications, health issues that one might have, which I thought was a pretty poor show. However, I went in for surgery that was uncomfortable (both the couch and the procedure) although they did try to make me comfortable. It took longer than the stated 10 to 15 minutes due to the complications. I was met by my family to drive me home with discharge papers that contained several mistakes. For example the name of the Ideal Eyes Optometrist was now showing as my GP....wrong! My GP Surgery Address and Postcode was....wrong! My GP's name wasn't mentioned anywhere so wrong again.... and the start date for my medication (maxidex) was documented as 3rd Jan....wrong! It should read 3rd July and drops to be applied for 21 days. A staff member called me the next day asking if there were any problems with my surgery. I said no problems thus far, but the mistakes as above were mentioned. She apologized and said "no problem we will send another letter out to you that you can take to your GP". Why send it to me, why not send it to the GP direct? Overall my experience was pain free, but uncomfortable and three days later it's not causing me any issues. My sight is very much better, so thank you Newmedica, but a pity you have the issues as listed herein.

July 1, 2024
Unprompted review
newmedica.co.uk logo

Reply from newmedica.co.uk

Dear Ron Brind,

Thank you for taking the time to share your detailed feedback. We appreciate your kind words regarding our team's professionalism and your positive outcome with the surgery. We're delighted to hear that your sight has significantly improved and that the procedure itself was pain-free.

However, we're genuinely sorry to learn about the concerns you experienced during your visit. We take patient privacy very seriously, and we understand how important it is for everyone to feel comfortable and secure during their time with us. Your comments about privacy in the suite and the errors in your discharge paperwork have been noted, and we will be reviewing our processes to ensure these issues are addressed. Accuracy and confidentiality are critical, and we regret any inconvenience these errors may have caused.

Thank you again for bringing these matters to our attention. Your feedback is invaluable in helping us improve our services. We're glad to hear that your recovery is going well and that you're pleased with the results of your surgery. Should you have any further questions or concerns, please don't hesitate to reach out.

Best Wishes, Newmedica patient care team

Rated 5 out of 5 stars

Newmedica made my eye surgery a pleasure

I selected Newmedica to deal with my cataract surgery and I was immensely impressed.

From start to finish they were professional, detailed and friendly. My initial appointment for assessment was made within a few days and surgery booked just 10 days later. Newmedica arranged for an Uber to collect me and take me home at no cost to me.

On arrival for surgery I was made to feel comfortable and everything was explained to me in detail by a friendly doctor and nurse. At each stage, my prescription, notes and concerns were dealt with. Some of this was repetitive but, it was comforting that they were ensuring, at each stage that there were no mistakes or misunderstandings. The surgery was painless.

After the short surgery, the surgeon sat with me over a cup of coffee and explained everything I needed to know in terms of aftercare and any questions I had. I was then sent on my way. 24 hours later I had a follow up call to ensure there were no issues that I was too hesitant to report.

Newmedica and their staff have been a pleasure to work with and I cannot fault their professionalism, service and care.

June 16, 2024
Unprompted review
newmedica.co.uk logo

Reply from newmedica.co.uk

Dear Steve,

Thank you so much for sharing your positive experience with Newmedica. We are thrilled to hear that you were impressed with the professionalism, care, and friendliness of our team throughout your cataract surgery process.

It’s great to know that our detailed approach and the attention we pay to each stage of the procedure provided you with comfort and reassurance. We strive to ensure every patient feels well-informed and confident, and your feedback highlights the importance of our efforts.

We’re also pleased that you appreciated the convenience of the transportation service we arranged for you. Ensuring our patients’ comfort and care is our top priority.

Thank you for choosing Newmedica and for recommending our services.

Best wishes, Newmedica patient care team

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