While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

2.2

Poor

TrustScore 2 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(8)

8 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

DID NOT GET WHAT I ORDERED/HORRIBLE CUSTOMER SERVICE

I ordered a fold out hassock/dog ramp ($45) for my 100 pound dog to get up into the car. After a month of waiting and asking them where the f was my ramp, what I got was a flat box with components which, when put together, amounted to a 5 inch ramp for a teacup sized dog. After DOZENS, and I mean DOZENS of emails with pictures of 1. what I ordered 2. what I received, they would not simply email me a return mailing label. Instead they asked OVER AND OVER AGAIN to describe the complaint. I need a mailing label to return the damn product.

May 4, 2026
Unprompted review
Rated 1 out of 5 stars

FRAUD - STAY AWAY

This is definetly Fraud. I bought something there. They delivered the wrong item. They make a fuss to solve the issue while I would just like to get my ordered item. Aftercare is super slow to non responsive and no solution is proposed. Would not recommend at all. They are not solving the issue and pretend to help you.

June 10, 2026
Unprompted review
Rated 1 out of 5 stars

HONG KONG NEW POWER TRADING LIMITED…

HONG KONG NEW POWER TRADING LIMITED (newpowe.com)
"This company is a complete scam! I purchased a Tape Applicator for $102.00 , and what I received was a completely different product than what was shown, and of very poor quality. On top of that, I only got a ridiculous refund of $3.00 , which is a total joke! It's unacceptable that they continue to operate with so many complaints from dissatisfied customers. Their customer service is a joke; they won't even try to resolve the issues. Don't be fooled! Stay away from this fraudulent company and save your money."

March 7, 2026
Unprompted review
Show reviews in all languages. (8 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look