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Rated 1 out of 5 stars

Just lousy. Rubbish articles. Ads for gambling and scams. Spelling mistakes that a 10 year old wouldn't make. Endless nonsense about cafes and restaurants, always praising every new place to the sky.... See more

Company replied

Rated 2 out of 5 stars

As an existing subscriber to Lancashire Life magazine I checked the cost of 12 months subscription prior to renewal. The cost on the subscription was shown as £35.99 so I went ahead and renewed my su... See more

Company replied

Rated 1 out of 5 stars

(Sarah Berry, can you help us?) My 79 year old widow mother is getting escalating debt collection emails from Credit Controller @ Newsquest Many weeks of her knocking on doors to find where her... See more

Rated 1 out of 5 stars

Absolutely useless. Attempted to renew my subscription almost 20 times but Newsquest wouldn't accept, over a dozen other companies accepted, so why not Newsquest? As an aside. Why was I banned from... See more

Company replied

Company details

  1. Classified Ads Newspaper Publisher

Written by the company

Newsquest Media Group Ltd. is the second largest publisher of regional and local newspapers in the United Kingdom.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

99 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 58% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

PATHETIC

THIS WEBSITE PAGES JUMPS UP AND DOWN MORE TIMES THAN A CALL GIRLS KNICKERS ?

April 26, 2026
Unprompted review
Newsquest logo

Reply from Newsquest

Hi There, thanks for your feedback if you have a paid for subscription and are experiencing issues with readability please do provide the e-mail address that you use to sign into your subscription and the team here can support. The team can be contacted via digitalsubscriptions@newsquest.co.uk.
With Thanks Sarah

Rated 1 out of 5 stars

Ignorant no customer service whatsoever

I’ve sent in three emails to the editor and news desk of the Hereford times regarding Hereford BMW and their appalling customer service but I’ve not had a single response. May be it’s a Hereford thing that there’s no customer service and every one is ignorant and can’t do their jobs correctly!!

March 27, 2026
Unprompted review
Newsquest logo

Reply from Newsquest

Hi There Mike,
Apologies for the lack of response from my Editorial colleagues. Perhaps I can help to direct your enquiry to someone who is able to respond. Is it a story that you are trying to highlight? If you want to send the information to deliveries@newsquest.co.uk the subscriptions team will send this on to the Editorial team for you and ask that you get a response. Just mark the ticket FAO Sarah -Hereford BMW story and I'll do that for you.
Kind regards
Sarah

Rated 1 out of 5 stars

Requiring shorthand in 2026? Really?

Demanding 100wpm on your job vacancies when transcription software exists is a ridiculous policy that risks excluding journalists who are otherwise a natural fit. It's 2026, stop living in the past and clinging onto tradition just for the sake of it.

March 6, 2026
Unprompted review
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Rated 1 out of 5 stars

Appalling company to do business with

Appalling company to do business with - they ran advertisements in their magazines after my request to stop and then threatened me with legal action because of unpaid invoices! Invoices for advertisements I didn’t want to place. Nasty, unpleasant, unprofessional people to deal with and I would suggest it’s best to avoid at all costs.

February 16, 2026
Unprompted review
Rated 1 out of 5 stars

Joined them by email for Glasgow…

Joined them by email for Glasgow Evening Times news.Ad city.But pushes content by email that you can't even read unless you pay.No other news company does this.So unsubscribed from all news.Greed ain't good.re reply no you push news too phone but cant view it as have too pay so stop pushing paid content and you will get less 1 star reviews ads are not a problem. Pushing content that cant be read is pathetic and not used by any other uk news site.the end

January 2, 2026
Unprompted review
Newsquest logo

Reply from Newsquest

Dear David,

Thanks for your feedback it sounds like you are referring to creating an account and signing up for a free newsletter - which is something that we offer to non subscribers to enjoy.
To access unlimited articles from your chosen title that is advert light you would need to subscribe.
Why not check out our websites for some fantastic, cost effective offers - currently available a £3.00 for 3 months subscription that renews at £4.99 monthly at the end of the trial period. Equating to around 35p per day.
Subscribers, along with advertising, home delivery and retail sales allow us to continue to fund trusted local journalism to our much loved titles in these current economically tough times.

With all best wishes,
Sarah

Advertisement
Rated 1 out of 5 stars

SCAM! AVOID!

The recruitment company Jobs24, which is owned by Newsquest managed to nefariously get my details and proceeded to spam me. Very concerning for a media group and raises questions as to how they get their information. I will give them credit that they somehow manage to reply to all these negative comments, so the PR part of the business is working well!

October 1, 2025
Unprompted review
Newsquest logo

Reply from Newsquest

Dear Alistair Wilson,
Thanks for getting in touch, however unfortunately we cannot assist with this enquiry as it relates to a different part of the Newsquest business - the contact details are:

servicedesk@s1jobs.com

Kind regards

Newspaper Sales Team

Rated 1 out of 5 stars

I Pay A Direct Debit For My Basingstoke…

I Pay A Direct Debit For My Basingstoke Gazzette Newspaper To Be Delivered To My Home Address Every Thursday(Because I Cannot Get Out To Buy A Copy) For The Past 3/4 Weeks, Ive Not Had My Paper Delivered, After Many Emails And Phone Calls, And Being Promised IWould Recieve My Paper This Has Not Happened, Disgusting Very Poor, Management Need A Good Shake Up, I Have now Ended My Direct Debit, Because Of Very Poor Service.

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

I have always believed in the…

I have always believed in the importance of raising awareness about issues that matter. There is a page dedicated to exposing problems (Exposed - Cheats and Abusers”), it was never about making profit — it was about informing people, sharing truth, and provoking thought. That’s why I was completely taken aback when Newsquest targeted the page with a copyright claim, despite the fact that they do not own the pictures the police do.

Here is what I found unfair and deeply frustrating:
• The images in question were obtained from official police sources/public domain, not from Newsquest.
• Yet Newsquest issued a copyright takedown demand, effectively trying to shut down an awareness page.
• Their claim seems to be less about copyright and more about suppressing an awareness platform.
• There was no offer to discuss or clarify; it appeared procedural and heavy-handed.

If this is how a major media group treats free expression, awareness efforts, and public interest content, then something is very wrong. Newsquest should be encouraging accountability and transparency — not using legal threats to stifle voices that are simply pointing out real issues.

I hope Newsquest reviews its practices. I hope they consider: who really owns the content; why awareness pages exist; and whether suppressing them serves the public good. Because this feels less like copyright protection and more like censorship.

Hopefully they will reply to numerous emails sent also.

September 13, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

No archives of local newspapers they own.

They do not keep archives of the local newspapers they own. How stupid is that? How can people research local/family history? Stupid.

August 22, 2025
Unprompted review
Newsquest logo

Reply from Newsquest

Hi Gareth,
Whether or not a digitised archive is available, depends on the title you are seeking?
A physical archive is however unlikely to be available due to storage costs associated with the up keep of this.
All our tiles should be available through the British Library, so feel free to visit their website for more information. Kind regards, Sarah

Rated 1 out of 5 stars

FRAUDSTERS!

Took money out of my account on an automatic renewal when did not agree to it and gave me no notification of this being imminent like all other companies do.
Took £40 for something I don’t use and don’t want and never signed up for.
Also somebody called April was very rude and very unhelpful and refused any refund.
Do not sign up for or give this company any bank details as others have said and 79% giving them a one star rating tells you everything you need to know!

August 22, 2025
Unprompted review
Newsquest logo

Reply from Newsquest

Dear Phillip,
Thanks for taking the time to get in touch, all digital subscriptions are entered into on an auto renewal basis, something we make clear at point of sign up via our T&C's - I am more than happy to investigate the specific concerns that you have raised regarding our refund policy and your interactions with one of the team, however to do so I will need the e-mail address that you use to log in to the digital subscription.
Please contact me via sarah.berry@newsquest.co.uk to provide this information direct.
Kind regards,
Sarah

Rated 1 out of 5 stars

Don’t do it

Don’t do it - absolute thieves - they will steal money from your bank account - do not give them card details - only pay for advertising on invoice by bank transfer

They took £3690 from my bank account in 5 payments on one day instead of £425 and I have been fighting for months to get the money back
Now I have to go legal
Do not trust this group not to rob you

April 2, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Annoying repetitive adverts.

Absolutely terrible company.All you see is repeated adverts over and over again.Very frustrating and annoying.

August 11, 2025
Unprompted review
Newsquest logo

Reply from Newsquest

Dear Mr Wilmott,
Thank you for taking the time to provide feedback.
Can I ask if you are referring to a digital subscription in relation to your comment concerning advertisements? If yes, repetitive advertisements appearing suggests that you may not be signed into your subscription and thus not getting the full Ad-lite experience provided to our subscribers.
I'm happy to investigate this further, however to do this I will need the e-mail address that you use to sign into your subscription, you can e-mail this to me direct using sarah.berry@newsquest.co.uk
Once received 'll be happy to look into this further for you,
Kind regards,
Sarah

Rated 1 out of 5 stars

Avoid like the plague .

If I could have given 0 stars I would have .Having taken out a subscription as a gift for a Christmas present the recipient was having issues with none receipt of magazines never .
Having advised Newsquest ,what should have been an easy fix has turned into a nightmare and waste of time .
The customer service is abysmal ,I was advised that emails had been sent to the recipient when they hadn't ,then given incorrect instructions to receive the missing magazines and then the had the cheek to say the recipient could access them online even though monthly receipt of the physical magazines was purchased and required.
Their feedback says it all.

July 1, 2025
Unprompted review
Newsquest logo

Reply from Newsquest

Dear Nick,
Thank you for taking the time to get in touch, I'm only sorry that you have had to do so, please accept my sincere apologies.
I'd like the opportunity to investigate what has gone wrong here, so that I can put things right. To do this I will need some additional information, including the e-mail address used for the purchase and the full delivery address for the subscription. Please contact me at sarah.berry@newsquest.co.uk if you are happy to provide this information. Once in receipt I'll investigate and get back in touch with you direct.
Kind regards
Sarah

Rated 1 out of 5 stars

Terrible company do not recommend

Terrible company do not recommend

June 30, 2025
Unprompted review
Newsquest logo

Reply from Newsquest

Dear K Pike,
I'm sorry to hear that you were not happy with your interaction with us here at Newsquest. I'd like to know more about that so I can assist.
I have sent you a request for more information.
I'll need to know, what the nature of your dealings with us are, e.g. is it a home delivery, a postal enquiry or a digital subscription?
If yes, please provide the delivery address or for digital the e-mail address that you use to sign into your subscription.
Or have you placed an advertisement with us for goods & services or a BMD notice?
If yes, please provide full details so I can forward your enquiry.
If you prefer I can be contacted direct using sarah.berry@newsquest.co.uk
Kind regards,
Sarah

03/07/2025 - Further to the above, I have not received any further information to enable me to either respond or correctly direct your feedback, so am unable to assist any further. Kind regards. Sarah

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