Newtek Bank Reviews 

Banking and investment options with an easy, secure UI and knowledgeable, very efficient customer service. Shout out to Ja'Kira for specialized, cheerful assistance!

All of my experiences with Newtek bank have been 100% customer friendly. I am older and have a difficult time navigating the requirements for log in, etc. Whenever I had customer service on the phone, they were friendly, patient, and stayed with me until I completed my process and had full understanding of what I needed to. I have a CD maturing, but would definitely use the bank services again.
My latest experience with Ja'Kira was also 100% customer friendly. She responded to me promptly, explained the requirements in detail, and responded again promptly after I provided the information needed to transfer my CD at maturity. I am very impressed with customer service. My experiences with other banks have been total nightmares!
Thank you again for all the customer service agents who were wonderful and top notch.

One of the worst experience with little to no follow through. Officers at Newtek for SBA loan applications waited almost 1 month to get back to us despite repeated requests while never returning phone call or emails. They dismissed the loan application without follow up and exploring other options after spending a lot of time putting all the documents together. The bank hides behind its lack of physical presence. Avoid at all costs. Very frustrating and a lot of time wasted.

I have worked with many of the employees from Newtek Bank and they are all professional and helpful, I recently worked with Ja'Kira and they followed up with a call and email to make sure everything went correctly folks like them make me think of Newtek when banking

Contacted Newtek to make changes on my accounts. Katie was very helpful and answered my questions quickly and made it easy to make these changes. Would recommend Newtek for their competitive rates and great customer support.

Generally, my experience with Newtek and its representatives was good. The only inconvenience I experienced was when I went to transfer funds from my matured CD I had to make a formal request in writing, rather than have the ability to make the transfer totally online as other banks do.

A lot of calls had to be made because everyone kept telling me to check fir an update ever 5-7 business days. Tool a month and a half but once I was connected to Ja’kirs she resolved my manual account opening issue within a week. And she constantly followed up vis messages

I had a great experience. Katie was very helpful and answered all my questions clearly. She also responded very quick every time I reached out.

I am extremely satisfied with my experience banking with Newtek Bank. Ja'Kira and their other service professionals I've interacted with have always been courteous, prompt and very helpful.

I've been with the bank both high yield and 6 month CD about a year now. Higher yields than any brick and mortar banks and straight forward with both accounts. At this time I can state that all is good, no worthwhile issues, and much better yields make the online experience worth it.

I find the customer service not serving the customer

I have opened both high-yield savings and short-term CD accounts with Newtek Bank, and found their interest rates to be consistently high. Also, Newtek’s customer support has been exceptional – Katie and the entire Newtek contact center team have done a fantastic job answering both telephone calls and secure messages through their website. Thank you, Newtek Bank !

"Warning: Newtek Bank takes a massive amount of personal data and charges high fees, yet they use every possible excuse to deny your loan. It seems they are more interested in collecting fees than actually lending. Avoid them at all costs."

Quick response from Ja'Kira for my questions. Professional customer services.
Competitive interest rate.

I had a question and Katie was extremely helpful in guiding me to meet my objective.

It is a good institution to do business with.

I received excellent support from Ja’Kira Price in Digital Banking. She was patient, knowledgeable, and resolved my issue quickly. I appreciate her professionalism and the clarity she provided.

I am a new customer with Newtek Bank. I am very particular who I do business with and I have several accounts with different companies. I have to say that my experience with Newtek Bank has been excellent!! If you are looking for a business to bank with look at Newtek Bank first. They have stellar customer service and interest rate!! Platinum service for sure!!!!

Recently opened a personal account and followed up with bank to bank transfer a few days later without problems. What new to me that the bank did not have any forms available on their web site, I called and was told by rep if I wanted to name a beneficiary to acct, send secure msg. I was expecting a blank form but was told to reply to msg with name, SSN & amt of beneficiary. Waiting for and update from them to verify if completed correctly. There is NO dropdown addressing any forms and also there is "NO" search on web site to look for anything.

Ja’Kira assisted me today in re my CD.
She was professional, efficient, competent, very pleasant to speak with and resolved my issue. She is a credit to Newtek.

Best regards

Jim

Mark S . resolved my online deposit problem . Courteous and professional . Excellent customer service .