I had been trying to get Newton to action cutting back a tree for more than a year. Emails with two of the Aberdeen team were never responded to or actioned, which is clearly not the service you expe... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I live in a listed apartment block so extra care and attention is required. - not always an easy task. Since Corinne Jordan took over as our Property Manager with Newton a good service has become exc... See more
Company replied
This review is just to say a big thank you! to Tamur who’s been absolutely brilliant. Ever since he’s joined the management team for our development, communication has been excellent and issues are be... See more
Company replied
Elizabeth in the Aberdeen office did an excellent job at our recent Owners Association AGM. She had a good command of her brief and explained several tricky matters very well to all those present. We... See more
Company replied
Company details
Written by the company
Award winning common property managers, motivated to offer the very best customer service at all times. We provide management services to blocks of flats (of all shapes and sizes) and grounds only management solutions throughout Scotland. We have fully manned offices in Glasgow, Aberdeen, Inverness and Inverclyde, we are never far away when our customers need us!
Contact info
87 Port Dundas Road, G4 0HF, Glasgow, United Kingdom
- 0141 353 9700
- support@newtonproperty.co.uk
- newtonproperty.co.uk
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 24 hours
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This review is just to say a big thank…
This review is just to say a big thank you! to Tamur who’s been absolutely brilliant. Ever since he’s joined the management team for our development, communication has been excellent and issues are being resolved quickly. I know factors get a lot of bad press but it is anomalies like Tamur who do make you want to believe that the unicorn called a good factor exists :) I will enjoy this dream while it lasts.
April 29, 2026
Reply from Newton Property Management
Good morning Zaman,
Thank you so much for your fantastic feedback! We’re absolutely delighted to hear how positive your experience has been since Tamur joined your development. Clear communication and quick resolutions are exactly what we strive for, and it’s wonderful to know Tamur has made such a difference.
We’ll be sure to share your kind words with him – he’ll be thrilled! And don’t worry, we’re committed to keeping that “unicorn” standard going for you.
Kind regards,
The Team @ Newton
Gavin was very helpful during my phone…
Gavin was very helpful during my phone call and confirmed all the actions taken to assist with my query by way of an email.
May 22, 2026
Unprompted review
Reply from Newton Property Management
Good morning Esther,
Thank you for your positive review. We're delighted to hear that Gavin provided helpful support during your call and ensured everything was clearly followed up via email. We’ll make sure your feedback is shared with him.
Kind regards,
The Team @ Newton
Extremely responsive
Extremely responsive. Very fast and efficient. I'm impressed.
Very good customer experiences, every time ~I contact them.
May 22, 2026
Unprompted review
Reply from Newton Property Management
Good morning Dave
Thank you so much for your kind words! We’re delighted to hear you’ve had such positive experiences with us. Providing fast, responsive, and efficient service is exactly what we aim for, so it’s great to know that’s coming through every time you get in touch. We really appreciate your continued support!
Kind regards,
The Team @ Newton
I would like to say a huge thank you to Rhea!
I would like to say a huge thank you to Rhea for the excellent service and support. She arranged for my buzzer issue at the close to be fixed within 24 hours, which was incredibly quick and efficient. Rhea was professional, helpful, and communicated clearly throughout. Really appreciate the fast response and outstanding customer service.
May 19, 2026
Unprompted review
Reply from Newton Property Management
Good morning Chris
Thank you so much for your kind feedback!
We’re delighted to hear that Rhea was able to resolve your buzzer issue so quickly and efficiently. Providing prompt, clear, and reliable service is something we pride ourselves on, and it’s wonderful to know Rhea delivered such a positive experience.
I’ll be sure to pass on your kind words to her—it will mean a lot. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
Good and Honest Factors
Zac always responds and actions my email queries very quickly. The company has also been honest and returned moneys where due. Overall good customer service.
May 18, 2026
Unprompted review
Reply from Newton Property Management
Good morning,
Thank you for your kind feedback! We’re delighted to hear about your positive experience and that Zac has been able to respond quickly and efficiently to your queries.
We always aim to be transparent and ensure everything is handled fairly, so it’s great to know this has been reflected in your experience. Your comments mean a lot to us, and we really appreciate you taking the time to share them.
If there’s ever anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
The Team @ Newton
Top team
The response from the team is timely, supportive and excellent. In particular, Abbey was very helpful.
May 14, 2026
Unprompted review
Reply from Newton Property Management
Good morning David,
Thank you for your lovely feedback!
We're so pleased to hear that you found our team timely, supportive, and excellent. Abbey will be especially glad to know her help made a positive difference to your experience.
We truly appreciate your kind words and look forward to assisting you again in the future!
Kind regards,
the Team @ Newton
Kelsey was very prompt and professional…
Kelsey was very prompt and professional responding to the query i sent to her.
Great experience, happy customer!
May 14, 2026
Unprompted review
Reply from Newton Property Management
Good morning Mopelola,
Thank you so much for your kind words!
We're delighted to hear you had a great experience. Kelsey takes pride in being responsive and professional, so it’s wonderful to see that reflected in your feedback.
We really appreciate your support and look forward to helping you again in the future!
Kind regards,
The Team @ Newton
My call was answered quickly
My call was answered quickly, ID checks done. Zac was friendly, helpful and very efficient. I would not hesitate in calling again with a query
May 14, 2026
Unprompted review
Reply from Newton Property Management
Good morning Lorna,
Thank you so much for your kind feedback. We’re delighted to hear that your call was answered promptly and that Zac provided a friendly, efficient service while keeping the process smooth and secure.
We’ll be sure to pass your comments on to him – it will mean a lot. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind regards,
The Team @ Newton
Hayley is a pleasure to deal with
Hayley is a pleasure to deal with - always calls me back and suggests pragmatic solutions to any issues I may have
May 13, 2026
Unprompted review
Reply from Newton Property Management
Good morning John,
Thank you so much for your kind review! I’m delighted to hear that you’ve had such a positive experience working with Hayley. She takes great pride in providing responsive support and practical, effective solutions, so your feedback really means a lot. I’ll be sure to pass this on to her!
Kind regards,
The Team @ Newton
Dealing with difficult problem
In our flatted building, an issue involving a common waste pipe was causing considerable anxiety to other owners and whilst my flat was not directly affected, access was required for tradesmen.
I principally dealt with Ryan from your Greenock office and I felt, that he did well in dealing with the issue: he was prompt in instructing tradesmen ( on a number of occasions) and was always prompt in returning any calls or emails. The issue, which was complex in nature and it proved difficult to locate the cause was eventually rectified I felt that Ryan played a significant role in that regard
May 12, 2026
Unprompted review
Reply from Newton Property Management
Good morning Mr Brady,
Thank you for taking the time to leave such a detailed review.
We really appreciate your patience and understanding while this complex issue was being investigated and resolved. Situations involving shared building infrastructure can be particularly challenging, so it’s great to hear that you felt reassured throughout the process. We are especially pleased to hear your positive feedback about Ryan. He takes great pride in being responsive and proactive, and I’ll be sure to pass on your kind comments to him and the team in our Greenock office. Thank you again for your feedback—it means a lot to us.
Kind regards,
The Team @ Newton
These people will refuse send bill letters
These people will refuse to send actual mail bills when requested as a reasonable adjustment as someone that experiences difficulty using computers, claiming their erroneous email billing system is good enough. They will then add legal fees usually, 5-7 times the actual amount due, via a partner company to threaten debt collection.
April 1, 2026
Unprompted review
Reply from Newton Property Management
Good morning David,
Thank you for your feedback. We’re sorry to hear about your frustration and would like to clarify a few important points.
Our payment terms are clearly stated on all invoices. Late fees are only applied when payment is not received within the agreed timeframe outlined in those terms. This approach is standard practice and ensures fairness and consistency for all customers.
In relation to legal fees, we are required by law to inform customers of the potential costs that may arise in the event of continued non-payment. These costs are not applied arbitrarily—they are only pursued as a last resort and in line with applicable regulations.
Regarding billing, we primarily operate through electronic invoicing as it allows us to deliver documents promptly and securely. However, we do aim to make reasonable accommodations where possible and encourage customers to contact us directly so we can review individual needs and find a suitable solution.
We always strive to resolve matters amicably and encourage open communication. If you would like to discuss this further, please contact us directly and we will do our best to assist.
Kind regards,
The Team @ Newton
Newton Property Management terrible factors
Newton Property Management (NPM) are, in my opinion, wholly negligent in their management of Parklands Oval, Glasgow. Residents' requests are consistently ignored or deferred indefinitely, and we have lost count of the number of property managers who have proven entirely ineffective.
The committee has repeatedly attempted to organise an AGM, but NPM refuse to share the owners' list, citing GDPR — a justification that does not excuse their failure to arrange one themselves. Owners are effectively being held hostage by their own factor.
The contractors NPM engage are equally poor. Our cleaning contractor spends just six minutes on a four-storey stairwell — a clear indication that virtually no meaningful cleaning is being carried out. We are routinely issued erroneous invoices, maintenance requests go unacknowledged, and a recent refurbishment project remains incomplete, with outstanding work still not resolved to residents' satisfaction.
If your estate is considering NPM, my advice is straightforward: avoid them entirely.
May 7, 2026
Unprompted review
Reply from Newton Property Management
Good morning Geordi,
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel dissatisfied with the service provided at Parklands Oval.
We would like to clarify that, while we understand the importance of communication between owners, Newton Property Management is unable to share owners’ personal details due to data protection requirements. However, this does not prevent engagement — we are always happy to assist in arranging meetings or an AGM on behalf of the development. We can coordinate invites, prepare agendas, and provide a full factors report, as well as attend to answer any questions and support constructive discussion.
We are disappointed to hear your concerns regarding contractors and service standards. Where issues are identified with any contractor, including cleaning services, we have clear procedures in place to investigate and address underperformance. We would strongly encourage that these matters are raised directly with your Property Manager in the first instance so they can be reviewed and formally actioned.
Regarding maintenance, invoicing, and ongoing works, we take these concerns seriously and would welcome the opportunity to review the specifics. These matters are best addressed through direct engagement so we can ensure a full investigation and provide appropriate updates.
We appreciate that experiences such as yours can be frustrating, and we are keen to work collaboratively with owners to improve outcomes. Please contact your Property Manager or our team directly so we can assist further and help move matters forward.
Kind regards,
The Team @ Newton
Very helpful
Any time I have needed assistance they have always been very efficient and helpful. Excellent to deal with.
May 5, 2026
Unprompted review
Reply from Newton Property Management
Good morning Alan
Thank you for your kind feedback.
We’re delighted to hear that you’ve found our team efficient and helpful whenever you’ve needed assistance. Providing a responsive and supportive service is very important to us, so it’s great to know this has been your experience.
We really appreciate your comments and look forward to continuing to support you.
Kind regards,
The Team @ Newton
Shambles of a company
Shambles of a company, won’t chase folk that owe fees so won’t do anything about the other issue that us tenant's pay them for !!!! Now affecting sale of our property and reply from them is shocking
January 30, 2026
Unprompted review
Reply from Newton Property Management
Good morning
Thank you for your feedback. We are sorry to hear that you feel frustrated, particularly where a property sale is involved.
We would like to clarify that Newton does actively pursue outstanding fees in line with the terms of the lease and our legal obligations. However, there are defined processes and legal limits around what actions can be taken, and these do not prevent us from carrying out our wider management responsibilities.
It is also important to note that Newton can only undertake works or resolve certain issues up to an authorised level without formal approval. Where approval or funding has not been agreed, we are unable to proceed further, regardless of the circumstances.
At present, no specific details have been provided that would allow us to properly investigate the concerns raised or understand which issue is said to be affecting the sale. We are keen to review this matter and would encourage you to contact us directly with relevant property details so we can look into it fully.
We remain committed to working constructively with residents and owners and welcome the opportunity to address concerns through the appropriate channels.
Kind regards,
The Team @ Newton
Reliable and efficient Customer Support
Ryan is prompt to respond to my emails. He is clear in his communication, and always done in a friendly manner.
He will follow up on jobs requiring additional works to ensure they have been resolved or in progress.
Ryan is now my main point of contact, as I know it will be left in capable hands. I’m sure he has become a reliable addition to the Greenock Newton team. Thanks Ryan
April 28, 2026
Unprompted review
Reply from Newton Property Management
Good morning Helen,
Thank you for your kind and thoughtful review.
We’re very pleased to hear about your positive experience working with Ryan. His prompt responses, clear communication, and friendly approach are qualities we value highly, and it’s great to know they’ve made a difference for you.
Ensuring jobs are followed through to completion is a key part of the service we aim to provide, so your comments about Ryan’s diligence and reliability are especially appreciated. He has certainly become a valued and dependable member of the Greenock Newton team, and your feedback reinforces the high standard he consistently delivers.
Thank you again for taking the time to share your experience — we’ll be sure to pass on your thanks to Ryan.
Kind regards,
The Team @ Newton
Emergency Response
We were advised by tenants that the fire alarms were sounding in both several of the flats and and stairwell in our block of 9 flats. The fire brigade had been called and I went to the building to meet them. Fortunately it was a false alarm and the alarm sounder had been silenced. The fire brigade wanted the system to be checked by the electrical engineers in order for the fault not to reoccur. I contacted our factor Newton Property Management at around 7.30pm and was ably assisted by Sandra Hilton who arranged for the alarm company to attend within less than an hour. Following their attendance I received a call confirming that the matter had been dealt with. The emergency service provided by Sandra was first class, and it was very reassuring to have access to such a facility.
April 27, 2026
Unprompted review
Reply from Newton Property Management
Good morning Alan,
Thank you very much for taking the time to share your feedback.
We’re delighted to hear that the situation was resolved quickly and that our emergency service provided reassurance at what could have been a worrying time. Sandra will be especially pleased to know that her support and swift action in arranging attendance from the alarm company made such a positive impression.
At Newton Property Management, we understand how important prompt and reliable responses are when it comes to fire safety and resident wellbeing, particularly outside normal working hours. We’re glad everything was confirmed as a false alarm and that the issue was dealt with efficiently.
Thank you again for your kind comments and for acknowledging our emergency support service.
Kind regards,
The Team @ Newton
Elizabeth in the Aberdeen office did an…
Elizabeth in the Aberdeen office did an excellent job at our recent Owners Association AGM. She had a good command of her brief and explained several tricky matters very well to all those present. We have a large development and there are many ongoing issues. Since taking over the remit of our development it has taken her a few months to get up to speed but we now believe she is on top matters. Thanks and well done!
April 14, 2026
Unprompted review
Reply from Newton Property Management
Good morning,
We’re delighted to hear that Elizabeth from our Aberdeen office made such a positive impression at your recent Owners Association AGM. It’s great to know that her clear explanations and strong grasp of complex matters were helpful, particularly for a large development with multiple ongoing issues.
As you note, your development has a detailed remit, and we appreciate your patience while Elizabeth familiarised herself with all the specifics. We’re pleased that her hard work and commitment are now clearly evident and that you feel confident she is on top of matters.
Your thanks will be shared with Elizabeth and the wider team. We look forward to continuing to support you and your Owners Association going forward.
Kind regards,
The Team @ Newton
Overall great customer
Overall great customer service from John Mann with regard to an ongoing issue in our estate in Helensburgh.
April 21, 2026
Unprompted review
Reply from Newton Property Management
Good morning David,
Thank you for your feedback. We’re pleased to hear that John provided great customer service while supporting you with the ongoing issue in your estate in Helensburgh. Your comments will be shared with John, and we appreciate you taking the time to acknowledge his efforts.
Kind regards,
The Team @ Newton
Efficient and Friendly!
I can only compliment June Thomson on her quick and efficient response to my recent query. It was the first time I had a reason to contact Newton Property and was pleasantly surprised how quickly corrective action was taken.
April 22, 2026
Unprompted review
Reply from Newton Property Management
Good morning Eleanor
Thank you very much for your kind feedback. We’re delighted to hear that June was able to respond quickly and efficiently to your query, and that your first experience of contacting Newton Property was a positive one. We’ll be sure to pass on your compliments to June, who will greatly appreciate them. Thank you for taking the time to share your experience.
Kind regards,
The Team @ Newton
I had a troubling serious leak in my…
I had a troubling serious leak in my flat and with help from Sandra & Ross at the Aberdeen Office we managed to fix it in a well timed manner. I am dearly grateful to Sandra & Ross's effort helping to resolve this nightmare, just so relieving and fortunate to be in such good hands to such an amazing team especially as a 1st time buyer myself.
April 22, 2026
Unprompted review
Reply from Newton Property Management
Good morning Adam,
Thank you very much for taking the time to share your experience. We’re really sorry you had to deal with such a stressful situation, but we’re delighted to hear that Sandra and Ross were able to support you and resolve the issue in good time. Your kind words will mean a great deal to them and the wider Aberdeen team. We’re especially pleased we could be there for you as a first‑time buyer and help make a difficult situation more manageable. Thank you for your trust — we’re glad you felt you were in good hands.
Kind regards,
The Team @ Newton
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