I had been trying to get Newton to action cutting back a tree for more than a year. Emails with two of the Aberdeen team were never responded to or actioned, which is clearly not the service you expe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I live in a listed apartment block so extra care and attention is required. - not always an easy task. Since Corinne Jordan took over as our Property Manager with Newton a good service has become exc... See more
Company replied
This review is just to say a big thank you! to Tamur who’s been absolutely brilliant. Ever since he’s joined the management team for our development, communication has been excellent and issues are be... See more
Company replied
Elizabeth in the Aberdeen office did an excellent job at our recent Owners Association AGM. She had a good command of her brief and explained several tricky matters very well to all those present. We... See more
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Company details
Written by the company
Award winning common property managers, motivated to offer the very best customer service at all times. We provide management services to blocks of flats (of all shapes and sizes) and grounds only management solutions throughout Scotland. We have fully manned offices in Glasgow, Aberdeen, Inverness and Inverclyde, we are never far away when our customers need us!
Contact info
87 Port Dundas Road, G4 0HF, Glasgow, United Kingdom
- 0141 353 9700
- support@newtonproperty.co.uk
- newtonproperty.co.uk
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 24 hours
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Euan Kelly our Property Manager has…
Euan Kelly our Property Manager has been very helpful with several situations relating to our property. Always willing to listen and strives to ensure that we have a desirous environment, often coming up with innovative solutions to deliver a positive outcome. Many thanks
February 20, 2026
Unprompted review
Reply from Newton Property Management
Good afternoon David
Thank you for taking the time to share your feedback. We’re delighted to hear that Euan has been so helpful in supporting you with the various situations relating to your property. His willingness to listen, combined with his commitment to maintaining a positive environment and offering innovative solutions, is something we truly value.
We’re glad his approach has made such a positive difference, and we really appreciate your kind words. Many thanks again for your review.
Kind regards,
The Team @ Newton
Room for improvement
I'm going to try to be fair here. Newton property keeps your wider property area extremely clean and well-preserved; there is no doubting that. When I lived in a property factored by them, the place was immaculate.
However, this is unfortunately cancelled out by the truly horrendous customer service experience they provide. Your invoices are impossible to read or work out, and I had instances where my invoices had dates on them from previous years, and when I queried this, nothing ever really happened. I was just told it would be offset on subsequent invoices and actually left me with more questions than answers.
The invoices also got insanely high and dwarfed any other bills I had, which is crazy when you think about how high energy bills are.
Overall, you can't fault the work they carry out, but the invoices and customer service cancel that out, which is a shame.
February 19, 2026
Reply from Newton Property Management
Good afternoon Pat,
Thank you for taking the time to share your honest feedback. We’re pleased to hear that the development was consistently well‑maintained during your time with us — our teams take great pride in keeping communal areas clean and well‑presented, so your positive comments are very much appreciated.
We’re sorry to hear, however, that your experience with invoicing and customer service did not meet expectations. Clear and transparent billing is extremely important, and we understand how frustrating it can be when invoices feel confusing or inconsistent. Please note that some invoices may show earlier dates due to when we receive the original documentation from our suppliers, but they should always be presented clearly.
On review of the account, there does not appear to have been a lot of communication regarding the invoice issues you mentioned. We appreciate that this may have contributed to your concerns, and we recognise the importance of clearer explanations and more proactive support. We note that your final invoice has been completed and we are processing the credit on your account to be returned to you. Your feedback will help us improve how we respond to and follow up on billing queries going forward.
Thank you again for sharing both the positive and challenging aspects of your experience. Your comments are invaluable in helping us provide better service.
Kind regards,
The Team @ Newton
Customer service
Prompt, efficient, helpful, polite service from Ross S
February 18, 2026
Unprompted review
Reply from Newton Property Management
Good afternoon,
Thank you for taking the time to leave your feedback. We’re delighted to hear that you received prompt, efficient, helpful, and polite service from Ross. We truly appreciate your kind words and are glad he was able to support you so well.
Kind regards,
The Team @ Newton
***AVOID***** Complaint ongoing since…
***AVOID***** Complaint ongoing since August 2024. Despite me constantly chasing I am no further forward. Electricity bills constantly incorrect. Charges for cleaning etc duplicated on invoices. Historic bills appearing on invoices years later. Incorrect billing for the number of flats in the block. I have not had one invoice from them in years that is actually correct. I could go on and on. I have not spoken to one person who has received any type of service from this company never mind a good experience. If you read the bad reviews it's the same thing over and over again. The rating for this company is not correct trust me.
##UPDATE They don't even acknowledge bad reviews on this page and still havent contacted me about my complaint. And today they announce increase in management fees for my account which they have never managed properly. Says it all. Last review of 9th Feb 26 did not receive a response. This is clearly as they cannot explain why they are unable to provide a service. Avoid avoid avoid. They just aren't interested. Zero customer care!!
February 18, 2026
Unprompted review
Professional, excellent service, clarity
Newton have been my property manager for only a short period of time, but during this time they have been very professional and provided excellent service, and answered my questions with clarity.
February 18, 2026
Unprompted review
Reply from Newton Property Management
Good afternoon Lukas,
Thank you for taking the time to share your feedback. We’re delighted to hear that your experience with Newton so far has been positive, and that our team has been able to provide professional service and clear answers to your questions. We truly appreciate your confidence in us and look forward to continuing to support you.
Kind regards,
The Team @ Newton
Newton Property Management
I have received such great support and communication from Lana at the Aberdeen branch in relation to issues we have been experiencing with the private car park at our development.
She has done everything that she can in regards of getting this resolved which has been greatly appreciated.
Any issues that we have had, have been dealt with care and communication has been quick and concise.
February 16, 2026
Unprompted review
Reply from Newton Property Management
Good afternoon Jamie,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Lana has been providing such great support and communication regarding the issues with your development’s private car park. It’s clear she has been doing everything she can to move things toward a resolution, and we truly appreciate you recognising her efforts.
We’re also pleased to know that any issues raised have been handled with care, and that communication has remained quick and concise throughout. Your feedback means a great deal to us, and we’re grateful for your patience and collaboration as we work to resolve these matters.
Thank you again for your kind review.
Kind regards,
The Team @ Newton
Prompt and helpful advice and answers…
Prompt and helpful advice and answers to questions
February 16, 2026
Unprompted review
Reply from Newton Property Management
Good afternoon,
Thank you for your feedback. We’re glad to hear that you received prompt and helpful advice, and that your questions were answered clearly. We appreciate you taking the time to share your experience!
We would appreciate you advising which office your review relates to.
Kind regards,
The Team @ Newton
Kate Buloch's handling of the issue I…
Kate Buloch's handling of the issue I presented her and her ongoing communication with me has been nothing short of perfect
I really appreciate her very 'human' touch, her common sense approach and understanding of the issues
February 1, 2026
Unprompted review
Reply from Newton Property Management
Good afternoon Christopher,
Thank you so much for taking the time to share your experience. We’re delighted to hear that Kate’s handling of your issue — along with her ongoing communication — has been nothing short of perfect. Her human, understanding approach and her strong common‑sense attitude are qualities we value highly, and it’s wonderful to know they made such a positive difference for you.
We truly appreciate your kind words and are pleased that Kate was able to support you so effectively.
Kind regards,
The Team @ Newton
Prompt reply to my request
Prompt reply to my request. The problem I reported was dealt with effectively and efficiently.
February 10, 2026
Reply from Newton Property Management
Good afternoon Frances,
Thank you for your feedback. We’re pleased to hear that you received a prompt reply and that the issue you reported was resolved effectively and efficiently. We appreciate you taking the time to share your experience!
Kind regards,
The Team @ Newton
very helpful customer service
Tamar Raza Unnisa was extremely helpful and courteous when I phoned about our property account and sent me the forms to set up a direct debit which we have now done. Thanks!
February 4, 2026
Reply from Newton Property Management
Good afternoon,
Thank you for taking the time to share your feedback. We’re delighted to hear that Tamar Raza Unnisa was so helpful and courteous when assisting you with your property account. It’s great to know that she was able to provide the information you needed and support you in getting your direct debit set up smoothly.
Kind regards,
The Team @ Newton
Newton are great Factors, Amanda is our best Kingsley Court property manager!
Amanda our Kingsley Court Property Manager, respects our email feedbacks or requests whenever I bring up an issue on site for maintenance or repair . Her responses are timely, her actions to mitigate problems are accurate!
I value the way ourcNewton Properly Manager Amanda has established a working relationship with the residents and owners / landlords which makes her very approachable, supportive and helpful.
Because of her very valuable Factoring background from APL and furtback and her timely communication skills and approachable friendly manners, I am very pleased to cooperate with her to continue to raise any site issues without fear of rejection but solely to improve the quality of life at the Kingsley Court.
We are very lucky to have Newton and our skilled Property Manager Amanda’s continued support and timely attention to issues at the Kingsley Court , Aberdeen Scotland .
Thank you
February 11, 2026
Unprompted review
Reply from Newton Property Management
Good afternoon Ali,
Thank you so much for sharing such a thoughtful and detailed review. We’re delighted to hear how greatly you value Amanda’s support as your Property Manager at Kingsley Court. Her timely communication, knowledgeable approach, and genuine commitment to building strong relationships with residents and owners are qualities we’re incredibly proud of, and it’s wonderful to see the positive impact this has on your community.
It’s especially encouraging to hear that her background and experience continue to contribute to effective problem‑solving on site, and that her approachable and supportive manner helps you feel confident raising any concerns. Creating a safe, well‑maintained, and welcoming environment is at the heart of what we aim to deliver, and feedback like yours reassures us that we’re moving in the right direction.
We are truly grateful for your kind words and are very fortunate to have Amanda as part of our team — as well as residents like yourself who work collaboratively with us to maintain the quality of life at Kingsley Court.
Kind regards,
The Team @ Newton
Fast Response
I had a query, emailed Newton office June responded and had sorted within a few hours.
February 10, 2026
Unprompted review
Reply from Newton Property Management
Good afternoon
Thank you for taking the time to share your feedback. We’re really pleased to hear that June was able to pick up your query quickly and resolve everything within a few hours. Providing prompt and helpful service is important to us, and it’s great to know she made such a positive impression.
We appreciate your review!
Kind regards,
The Team @ Newton
Tamur Raza
Your Property Assistant Tamur Raza. He was well spoken, polite and efficient. Problem dealt with very quickly. He is a credit to your company.
Also the maintenance duo who attended.
January 29, 2026
Reply from Newton Property Management
Good afternoon,
Thank you so much for your kind feedback. We’re delighted to hear that Tamur provided such polite, efficient, and well‑spoken support, and that your issue was resolved so quickly. He will be thrilled to know his efforts made a positive difference.
We also really appreciate your recognition of the maintenance team who attended — they work hard behind the scenes, and it’s wonderful to see their efforts acknowledged.
Thank you again for taking the time to share your experience.
Kind regards,
The Team @ Newton
Abby very helpful and quick to respond
February 9, 2026
Unprompted review
Reply from Newton Property Management
Good afternoon Simon
Thank you for your feedback. We’re really pleased to hear that Abby was so helpful and quick to respond. We’re glad she was able to support you, and we appreciate you taking the time to share your experience!
Kind regards,
The Team @ Newton
Kate was very helpful and supportive
Kate was very helpful and supportive. She handled my queries quickly and efficiently. Really happy with the service!
February 9, 2026
Unprompted review
Reply from Newton Property Management
Good afternoon PK
Thank you so much for your lovely feedback. We’re delighted to hear that Kate was able to support you so quickly and efficiently, and that you felt well looked after throughout. Providing helpful and responsive service is really important to us, so it’s wonderful to know she made such a positive impression.
We truly appreciate you taking the time to share your experience!
Kind regards,
The Team @ Newton
***AVOID***** Complaint ongoing since…
***AVOID***** Complaint ongoing since August 2024. Despite me constantly chasing I am no further forward. Electricity bills constantly incorrect. Charges for cleaning etc duplicated on invoices. Historic bills appearing on invoices years later. Incorrect billing for the number of flats in the block. I have not had one invoice from them in years that is actually correct. I could go on and on. I have not spoken to one person who has received any type of service from this company never mind a good experience. If you read the bad reviews it's the same thing over and over again. The rating for this company is not correct trust me.
February 9, 2026
Unprompted review
Brandon was excellent
Brandon was excellent! I emailed over the weekend and the issue was sorted with the drains on Monday. I forget to email back about the indoor issues and he chased this up promptly with me in order to get the issue sorted. I felt supported and listened to. 5* service and asset to any company! Thank you!
February 2, 2026
Unprompted review
Reply from Newton Property Management
Good afternoon,
Thank you so much for your wonderful feedback. We’re delighted to hear that Brandon was able to assist you so quickly after your weekend email and that he followed up to ensure the indoor issues were resolved as well. Providing support that makes our customers feel listened to and cared for is incredibly important to us, so it’s great to know that he delivered exactly that.
Your 5‑star review means a lot, and we completely agree — Brandon is a real asset to our team. Thank you again for taking the time to share your experience!
Kind regards,
The Team @ Newton
Efficient and Professional Service
I cannot fault the efficient and professional service provided by June at Newton Property Services when my property had a badly blocked drain which if left unattended, would have caused a major sewage issue. A contractor appeared at my property within an hour after I lodged my concerns and June kept me updated on progress both by email and telephone calls.
February 5, 2026
Unprompted review
Reply from Newton Property Management
Good afternoon,
Thank you so much for taking the time to share your experience. We’re delighted to hear that June was able to support you so promptly and professionally during what could have become a much more serious issue. Ensuring our customers feel informed and looked after is incredibly important to us, so it’s wonderful to know her updates and quick action made such a positive difference.
We truly appreciate your feedback and are always here if you need anything in the future.
Kind regards,
The Team @ Nwton
Paula Blair was very supportive
Paula Blair was very supportive, patient and kind when dealing with a distressing and difficult matter. She handled everything swiftly and communicated clearly throughout. She is a perfect example of what customer service should be.
February 2, 2026
Unprompted review
Reply from Newton Property Management
Good afternoon Victoria,
Thank you so much for taking the time to share your feedback. We’re truly pleased to hear how supportive, patient, and kind Paula was during such a difficult and distressing situation. She is dedicated to providing clear communication and swift assistance, and it’s wonderful to see that reflected in your experience.
Paula is indeed an excellent example of the standard of customer service we strive to deliver. Your kind words mean a great deal, and we’ll be sure to pass them on to her. If you ever need any further support, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
The Team @ Newton
Lana Andrejevs is my Property Manager
Lana Andrejevs is my Property Manager at Newton Management. Lana is a pleasure to work with answers emails and Questions timely and always finds an answer to my issue . I 100% prefer speaking to Lana directly than the system you tried generating a number . Lana is much more efficient and reliable.
Selina - Aberdeen
February 2, 2026
Unprompted review
Reply from Newton Property Management
Good afternoon Selina,
Thank you so much for your kind feedback. We’re delighted to hear that Lana has been such a great support to you. Providing timely, clear and reliable communication is incredibly important to us, and it’s wonderful to know that Lana consistently delivers this.
We appreciate your preference for speaking directly with her, and we’re glad her efficiency and dedication have made such a positive difference. If you ever need anything further, please don’t hesitate to get in touch — we’re always here to help.
Kind regards,
The Team @ Newton
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