Seems like I have the same issue as many… placed an order that hasn’t arrived, no tracking at all. I’ve emailed 3 times and been totally ignored. Looks like I’m going to have to initiate a chargeback... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very disappointed where can I start. long story short got proof and evidence. Expired 2021& February 2023. sold me out of date products vaping disposable products. Totally unacceptable, took over two... See more
Great value, excellent service, fast delivery! Needed some coils as I was running low. Great price and put my order in on Monday lunchtime. Didn't expect the them to arrive on my doorstep the next mor... See more
Initially sent expired disposables. After using the ‘instant’ chat, they agreed to replace the disposables they sent. I was given a returns label for the first batch to be sent back to them. The new l... See more
Company details
Written by the company
NewVaping is the best online vape store uk that offers an unparalleled selection of e-cigarettes, e-liquids, nicotine salts, vape juices, kits, mods, coils, pods, tanks and accessories at great price. NEWSLETTER - Get the latest news , releases and Updates Get all the exclusive updates in your inbox by signing up for our emails on Newvaping.com. Contact us If you need assistance, our customer service is open from Monday to Friday by info@newvapingcom.
Contact info
Overbridge Road, M7 1SL, Salford, United Kingdom
- info@newvapingcom
- newvaping.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a few times
Ordered a few times
First problem warehouse was having work done (they had no warning apparently) didn't find out until after my vapes should of been delivered.
Second problem, gave them the benefit of the doubt and Ordered again. After placing order got an email saying oh we are moving warehouses you will have tracking information on the 5th (order placed on the 1st of September) had nothing on the 5th my order eventually showed up on the 10th of September. Got offered a discount on my next order. Yeah won't be ordering again.
You might want to inform customers before they place orders
Do not touch with a bargepole
Ordered a kit from here over 2 weeks ago and still haven't received it. Received an email with some twaddle about them moving warehouses (not my problem?) and that they can't provide me with a date of when my order will ship. As a courtesy, they offered me a 10% coupon towards another order. Very kind of them but they're offering a 15% coupon to everyone on the front page of their website so I don't think I'll be taking them up on it. When will I receive my new vape? Who knows? They don't
I order from here all my vapes
I order from here all my vapes. There on time with delivery, and love the flavours. Really nice 😊
Not happy at all
Didn't expect to receive out of date liquids,out of 9 bottles 2 were good, others went to bin,discusting taste, waste of money, never again
Always have in stock what I am looking…
Always have in stock what I am looking for, arrives by Royal Mail on time. No cost for postage. All round good service so far.
A good collection of juices and really…
A good collection of juices and really good price.
Great service
Great service, although delivery can sometimes be delayed; they are informative and generous with compensatory products.
Excellent as always
Very helpful went out of they way to…
Very helpful went out of they way to help and delivered on time will use again the man rung me up when didn't have wot I wanted but got them 2 days later he was very nice thank you
Nice vape juice and good price.would be…
Nice vape juice and good price.would be five stars if it was dispatched sooner rather than later and I do need to prompt them to send it
Terrible delivery times
Terrible delivery times. Don’t know why I gave them a second chance. Never again
fast delivery and all items correct
fast delivery and all items correct. Price was really good and picked up some bargains.
+products and prices -fulfillment
First order was delivered and it was all correct. Ordered on a Friday so it was despatched on the Monday and delivered on the Wednesday. (Free if you spend 20 quid)
Second time I ordered on the Sunday before Easter Monday bank holiday so I would expect a small delay, ie ship it on the Tuesday but they didn't even despatch until Wednesday evening. Now it's in the hands of royal mail. I'll get it on Friday.
Products and prices are spot on, but they could do with a bit of work on the fulfillment side of the business.
Order a week before you're going to run out and you should be ok.
Very pleased with this…
Very pleased with this product...Straight forward ordering...delivery was quick....Great value for money
New to newvaping
New to newvaping
Brilliant experience from start to finish. Bargain price for my GeekVape x mesh RTA, first user code applied. Arrived quickly, decently packaged too.
Purchased a voopoo drag x very good…
Purchased a voopoo drag x very good service will use New vaping again delivery on time too.
Great value
Website is easy to use. Quick and easy to get delivered. Good value for money. Would give 5 stars but flavours ain’t always available.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








