New York Safety Council Reviews 

279
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 276 reviews, reviewers had a great experience with this company. Many customers found the courses informative, well-designed, and easy to understand, appreciating the valuable content provided. People frequently highlighted the convenience of the online platform, allowing them to start and stop the course as needed to fit their schedules. User-friendly navigation and efficient program completion were also praised. However, some customers found course length and module waiting times frustratingly slow. A few other people also felt that the identity verification process was overly complicated, leading to technical issues like freezing screens or being locked out. Difficulties with customer service regarding credit or certificate delivery were also reported by some reviewers.

What people talk about most

User experience

People report ambiguous experiences with user experience, with many finding the course easy to navigate,... See more

Product

Users describe ambiguous interactions with the product, with many finding the course informative and helpful... See more

Website

Reviewers mention ambiguous feedback about the website, with many finding it easy to navigate, user-friendly,... See more

Service

Customers consistently note ambiguous experiences with service, with some reporting excellent, professional,... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers reporting positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The course was interesting and helpful, although the required time for some of the sections is much too generous. This version is written more carefully and thoughtfully than earlier versions. The in-... See more

Company replied

Rated 4 out of 5 stars

While a lot of the material is repetitive a lot of it is worth reviewing. The only negative thing I would say about it is the amount of time that it takes to complete the course. There is no other par... See more

Company replied

Rated 4 out of 5 stars

I took away one star because of the targeted advertising at the end. You SHOULD NOT give those other insurance companies access to our information, or at least make investigating them optional. This i... See more

Company replied

Rated 4 out of 5 stars

The platform was user friendly and monitored your progress and activity on the site (in a good way). It assured that you were engaged with the content by being interactive or watching videos. I though... See more

Company replied


Company details

  1. #18 of 18 best companies in Driving School
  2. #10 of 10 best companies in Drivers License Training School
  3. #124 of 142 best companies in Educational Institution

Written by the company

New York Safety Council provides 100% online driver safety courses, including defensive driving and driver education approved by the New York State Department of Motor Vehicles (NYS DMV). We make it simple for learners to meet licensing requirements, reduce points from their driving record and save on car insurance.


Contact info

3.9

Great

TrustScore 4 out of 5

279 reviews

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3.9

All reviews

(279)

279 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy and I liked listening to.

Easy and I liked listening to.

July 21, 2026
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Reply from New York Safety Council

Hi Karen, thank you so much for this wonderful review! We're so glad your experience with us was a positive one. Your feedback is truly appreciated and motivates our entire team to keep delivering the best we can. We look forward to seeing you again soon!

Rated 3 out of 5 stars

It would take too long per page even…

It would take too long per page even after the audio stops or you've read the page sometimes you still have to wait minutes before going to the next page.

May 26, 2026
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Reply from New York Safety Council

Hi Lucas, thank you for the review! We wanted to clarify that the timing you experienced is due to mandatory time requirements that we must adhere to in order to offer this course. The timers are in place to ensure that students complete the full 6 hours of content, as required by the state. We appreciate your patience and understanding with that!

Rated 2 out of 5 stars

Getting started took close to an hour…

Getting started took close to an hour which is unacceptable

July 1, 2026
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Reply from New York Safety Council

Hi Gary, thank you for your honest feedback. We're truly sorry your experience didn't meet expectations — we take this seriously. Our team is reviewing your comments and will work to address these concerns. We appreciate you letting us know.

Rated 4 out of 5 stars

Great!! A lot of useful information

I have the opportunity to take the course in Spanish also the information provided is useful; however the presentations could be improved by making them more concise and easier to follow

July 14, 2026
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Reply from New York Safety Council

Hi Jorge, thank you so much for this wonderful review! We're so glad your experience with us was a positive one. Your feedback is truly appreciated and motivates our entire team to keep delivering the best we can. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Great options to complete course.

Great options to complete course.

June 2, 2026
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Reply from New York Safety Council

Hi Shondale, thank you so much for this wonderful review! We're so glad your experience with us was a positive one. Your feedback is truly appreciated and motivates our entire team to keep delivering the best we can. We look forward to seeing you again soon!

Rated 1 out of 5 stars

Program got stuck. Had to cancel.

I was only about an hour into the course when it got stuck. It told me I completed the section, but no matter what I tried, it wouldn't progress me to the next section. Customer Service was no help. They couldn't bump it or whatever to force it to continue, so I requested a refund. They didn't refund me the whole amount. I found another site and was able to successfully complete the course without having to take those tricky questions you need to answer correctly or pay extra to retake it.

June 12, 2026
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Reply from New York Safety Council

Hi Ellen, thank you for your review! We appreciate your feedback and look forward to serving you again.

Rated 5 out of 5 stars

Very easy to navigate

Very easy to navigate & pick up where you left off

July 3, 2026
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Reply from New York Safety Council

Hi Lr, thank you so much! We put a lot of work into making our platform intuitive and easy to navigate, so it's always great to hear that it's working well. We appreciate you taking the time to share your experience — see you next time!

Rated 5 out of 5 stars

Great program

Great program

July 22, 2026
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Reply from New York Safety Council

Hi Lisa, thank you so much! We're delighted to hear you had a great experience with us. Your support means a great deal to the entire team. Looking forward to seeing you again!

Rated 5 out of 5 stars

Interesting

Easy reading

June 30, 2026
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Reply from New York Safety Council

Hi Karen, thank you so much for this wonderful review! We're so glad your experience with us was a positive one. Your feedback is truly appreciated and motivates our entire team to keep delivering the best we can. We look forward to seeing you again soon!

Rated 5 out of 5 stars

It was very easily understood

It was very easily understood

May 28, 2026
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Reply from New York Safety Council

Hi Trina, thank you so much for this wonderful review! We're so glad your experience with us was a positive one. Your feedback is truly appreciated and motivates our entire team to keep delivering the best we can. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Defensive Driving Course

Timing is appropriate. Information is valuable. Insurance reduction makes premiums more affordable

June 10, 2026
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Reply from New York Safety Council

Hi Natalie, thank you for this great review! Making quality training accessible and affordable is something we feel strongly about, and it's wonderful to hear it resonates with our students. We appreciate your support and look forward to helping you again!

Rated 5 out of 5 stars
New York Safety Council logo

Reply from New York Safety Council

Hi Ams, thank you for the kind review! Simplicity and clarity are things we work really hard on — we want every student to feel confident and capable from start to finish. We appreciate the feedback and look forward to serving you again!

Rated 5 out of 5 stars

Great course highly recommend

Great course highly recommend

June 23, 2026
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Reply from New York Safety Council

Hi Nikita, thank you so much for this review — and for spreading the word! Word-of-mouth recommendations from students like you truly mean the world to us. We hope to give everyone you send our way the same great experience. Thank you for your continued trust!

Rated 5 out of 5 stars

Very constructive.

Very constructive.

July 20, 2026
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Reply from New York Safety Council

Hi Ayasha, thank you so much for this wonderful review! We're so glad your experience with us was a positive one. Your feedback is truly appreciated and motivates our entire team to keep delivering the best we can. We look forward to seeing you again soon!

Rated 5 out of 5 stars
New York Safety Council logo

Reply from New York Safety Council

Hi Guanyu, thank you so much for the kind words! Our team works incredibly hard to make every interaction feel personal and supportive, so reviews like yours genuinely make our day. We'll be sure to share this with the team. We're here whenever you need us!

Rated 5 out of 5 stars

The course was easy to follow

The course was easy to follow

June 27, 2026
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Reply from New York Safety Council

Hi Michael, thank you for the kind review! Simplicity and clarity are things we work really hard on — we want every student to feel confident and capable from start to finish. We appreciate the feedback and look forward to serving you again!

Rated 4 out of 5 stars

Information and examples were real life…

Information and examples were real life examples

July 22, 2026
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Reply from New York Safety Council

Hi Richard, thank you so much for this wonderful review! We're so glad your experience with us was a positive one. Your feedback is truly appreciated and motivates our entire team to keep delivering the best we can. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Excellent ,very professional

Excellent ,very professional

July 22, 2026
New York Safety Council logo

Reply from New York Safety Council

Hi Kelvin, thank you so much for this wonderful review! We're so glad your experience with us was a positive one. Your feedback is truly appreciated and motivates our entire team to keep delivering the best we can. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Ease of use and go at your own pace.

Ease of use and go at your own pace.

July 15, 2026
New York Safety Council logo

Reply from New York Safety Council

Hi Beth, thank you for the great review! Being able to learn on your own schedule is one of the things we're most proud of — life is busy and your education shouldn't have to wait for a fixed schedule. We're so glad that worked well for you. Looking forward to seeing you in a future course!

Rated 5 out of 5 stars

Easy to follow safe drivers…

Easy to follow safe drivers course...can stop and pick back up easily.Everyrhing was very good info...I learned some new things !!

June 26, 2026
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Reply from New York Safety Council

Hi Shari, thank you so much! We put a lot of care into making our course content both informative and easy to understand, so it's wonderful to hear that it came through. We appreciate you sharing your experience and look forward to seeing you in another course!

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