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Next Divan Reviews 

361
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 207 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and reliable service, noting clear product details, secure payment, and good communication throughout the ordering process. Many consumers are particularly impressed with the quick delivery, often receiving their orders within days, and appreciate the excellent communication regarding delivery times, including calls before arrival. Reviewers also highlight the quality of the beds and mattresses, describing them as amazing, well-built, comfortable, and offering good value. However, some customers experienced issues with product quality, such as missing parts like feet or screws, and some found the bed bases to be flimsy or of poor quality, with concerns about durability and construction. A few other people also felt that delivery arrangements could be problematic, citing short notice for delivery times or even non-delivery, and some noted that the delivery drivers were not always careful with the items.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with many reviewers expressing satisfaction with the... See more

Delivery service

Consumers find delivery service to be positive, with many praising the fast delivery times and efficient... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the good quality of beds and... See more

Order

People report positive experiences with order, highlighting the ease of placing orders online and the smooth... See more

Service

Users describe positive interactions with service, highlighting its speed, efficiency, and overall quality... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Company was very efficient and reliable, product details clear, payment secure, communication good and delivery prompt. Bed itself is a little flimsy, but price reflects that. One of the two clips sup... See more

Rated 4 out of 5 stars

Good product at a reasonable price. Not so happy with delivery arrangements as I was only given very short notice the evening before being told to expect it between 7.00 and 21.00 the next day. When... See more

Rated 4 out of 5 stars

The quality of the bed itself is very nice, however, was delivered with only 7 feet/legs instead of 8. After emailing the company, they sent out the missing foot resolving the issue promptly. I will b... See more

Rated 5 out of 5 stars

Very easy website to use, excellent for value, wanted as a spare bed and had been quoted double elsewhere. Seems well organised, delivery came when they said and got a call just prior to delivery. Hea... See more


Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Furniture Store
  4. Mattress Store

Written by the company

We have a wide range of high quality, handmade storage beds, bed bases, headboards and mattresses to choose from, all at affordable prices. Our beds and headboards are all available in a wide range of luxurious upholstered fabrics and stylish colours, so you're sure to find a design to match your style in our collection. We also have plenty of comfortable mattresses to choose from such as body contouring, cloud-like memory foam mattresses and pocket spring options that reduce motion transfer and provide adaptive support as you move through the night.

Quality Comfort For Less

Written by the company

Beds and prices you won't be able to resist.
All our beds, headboards and mattresses are handmade here in the UK by our skilled team of expert craftsmen. We're passionate about crafting a quality sleep experience for you at a price that's affordable. We also offer you the opportunity to build your bed exactly how you want it, right down to the upholstered fabric type and colour. You can also choose to buy your bed now and pay for it later in manageable repayments due to our partnerships with both Klarna and Clearpay. No matter if you're looking to buy a new bed, headboard or mattress, you're sure to find a quality product, expertly handcrafted at an affordable price in our collection.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

361 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(361)

203 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Tried and tried to ring you never…

Tried and tried to ring you never answered
returned my calls . Your delivery men must have dropped off the divan or was never there in the first place a bag of feet ,bed clip and headboard fitting. This made our experience and satisfaction far less than hoped as was desperately wanting to sleep in our bed we only have one clip to hold base's together not sufficient, also fitting the headboard isn't secure. Had to go and purchase feet ,on the day as we really needed a bed.

March 7, 2026
Next Divan logo

Reply from Next Divan

Dear Customer

We are very sorry to hear about your experience and the issues with missing parts. We have emailed you on the email address provided. We will be looking forward to your response so we can resolve this for you as soon as possible.

Kind regards,
Next Divan Team

Rated 1 out of 5 stars

I have sent numerous emails and tried…

I have sent numerous emails and tried to call so many times. They have sent me the wrong colour headboard. No one seems to be coming back to me and then when I ring them it’s the delivery company who keep saying it’s nothing to do with them !!!!

March 15, 2026
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Reply from Next Divan

Dear Customer,

We are very sorry to hear about your experience and the frustration caused.

We have emailed you and arranged a replacement headboard to be sent out. Please accept our sincere apologies for any inconvenience caused.

Kind regards,
Next Divan Team

Rated 1 out of 5 stars

I am still waiting for the samples l…

I am still waiting for the samples l requested !

March 11, 2026
Next Divan logo

Reply from Next Divan

Dear Customer,

We are sorry to hear you are still waiting for your samples.

We have emailed you regarding this and are currently looking into the matter. Please respond to our email so we can resolve this for you as quickly as possible.

We appreciate your patience and apologise for any inconvenience caused.

Kind regards,
Next Divan Team

Rated 5 out of 5 stars

4ft 6in divan bed base

I was well impressed with the order I placed on your website Order went very smoothly and got bed delivered on time I finding the bed very comfortable

March 10, 2026
Unprompted review
Rated 4 out of 5 stars

Reliable company

Company was very efficient and reliable, product details clear, payment secure, communication good and delivery prompt. Bed itself is a little flimsy, but price reflects that. One of the two clips supplied to fit the two parts of the king size divan base together did not quite slot in firmly, we had to use tools to insert it, and the two parts are prone to movement, but we wanted this bed as an occasional guest bed and it served well.

March 3, 2026
Rated 5 out of 5 stars

I ordered a single divan bed for my…

I ordered a single divan bed for my son.
It arrived when expected and with great communication from the delivery driver.
So easy to put together, looks great and the mattress is super comfortable. I'll be ordering another for my other son.

February 19, 2026
Rated 5 out of 5 stars

Very good experience

Very good experience
Delivery with in great time and delivery man very good helping offered me a help to put bed on the place I wanted
Product is good as expected
Everything great no complaints and highly recommend

March 10, 2026
Rated 2 out of 5 stars

Anti slip more slip and slide.. dangerous

The base clearly says anti slip but the mattress slips and slides like Bambi on ice. Don't ideal - I have had to get double strength velcro to attach. Quite disappointed

February 28, 2026
Next Divan logo

Reply from Next Divan

Hi,

We are sorry to hear you’re disappointed with the anti-slip base. This isn’t something we’ve had feedback on before, so we would have really liked the opportunity to look into why your mattress was slipping.

If you had contacted our team at info@nextdivan.co.uk we would have been more than happy to investigate this further and work towards a solution for you. Please do feel free to reach out to us so we can assist.

Kind regards,
Next Divan Customer Service Team

Rated 4 out of 5 stars

“Super” King

lovely bed , excellent value for money , as headboard included in the price , usually this is costly when buying separate a well made bed

February 10, 2026
Rated 5 out of 5 stars

Great experience

Very pleased with purchase of single divan and mattress. Great price and quality. Communication was easy and prompt. Delivery men were excellent and prompt. Would definitely recommend.

February 16, 2026

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