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Next Divan Reviews 

367
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the efficiency and reliability of the delivery service, noting prompt arrivals and excellent communication regarding delivery times. Many appreciate the helpfulness and politeness of the delivery drivers. The ordering process is often described as easy, contributing to an overall positive service experience. However, some customers also noted concerns regarding product quality, with instances of beds breaking or having flimsy components like drawers and connectors. Several reviewers reported receiving products with missing parts, such as feet or screws, upon delivery. Additionally, a few people mentioned issues with delivery arrangements, citing short notice or a lack of options for scheduling. There were also reports of delays in receiving missing components after initial contact.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many praising the quality, comfort, and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast and prompt delivery... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers praising the good to excellent... See more

Order

People report positive experiences with order, highlighting the ease of ordering online and the prompt... See more

Service

Users describe positive interactions with service, highlighting its speed and efficiency from ordering to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good product at a reasonable price. Not so happy with delivery arrangements as I was only given very short notice the evening before being told to expect it between 7.00 and 21.00 the next day. When... See more

Rated 4 out of 5 stars

Company was very efficient and reliable, product details clear, payment secure, communication good and delivery prompt. Bed itself is a little flimsy, but price reflects that. One of the two clips sup... See more

Rated 4 out of 5 stars

The quality of the bed itself is very nice, however, was delivered with only 7 feet/legs instead of 8. After emailing the company, they sent out the missing foot resolving the issue promptly. I will b... See more

Rated 5 out of 5 stars

Very easy website to use, excellent for value, wanted as a spare bed and had been quoted double elsewhere. Seems well organised, delivery came when they said and got a call just prior to delivery. Hea... See more


Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Furniture Store
  4. Mattress Store

Written by the company

We have a wide range of high quality, handmade storage beds, bed bases, headboards and mattresses to choose from, all at affordable prices. Our beds and headboards are all available in a wide range of luxurious upholstered fabrics and stylish colours, so you're sure to find a design to match your style in our collection. We also have plenty of comfortable mattresses to choose from such as body contouring, cloud-like memory foam mattresses and pocket spring options that reduce motion transfer and provide adaptive support as you move through the night.

Quality Comfort For Less

Written by the company

Beds and prices you won't be able to resist.
All our beds, headboards and mattresses are handmade here in the UK by our skilled team of expert craftsmen. We're passionate about crafting a quality sleep experience for you at a price that's affordable. We also offer you the opportunity to build your bed exactly how you want it, right down to the upholstered fabric type and colour. You can also choose to buy your bed now and pay for it later in manageable repayments due to our partnerships with both Klarna and Clearpay. No matter if you're looking to buy a new bed, headboard or mattress, you're sure to find a quality product, expertly handcrafted at an affordable price in our collection.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

367 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(367)

210 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Very pleased with purchase of single divan and mattress. Great price and quality. Communication was easy and prompt. Delivery men were excellent and prompt. Would definitely recommend.

February 16, 2026
Rated 5 out of 5 stars

Beautiful Bed

Ordering was easy, service was really hood kept me in the loop with regards to when the bed would be delivered.
The bed is beautiful.

February 12, 2026
Rated 3 out of 5 stars

Overall service disappointing

Bed (divan and head board) quality is good. Unfortunately, there was no way of arranging delivery at a pre-determined time (or indeed any indication as to how long delivery would be) so I simply received an e-mail advising of the delivery date, two days hence. This is not acceptable for people with busy lives. When it arrived the courier service was pleasant and polite. When I unpackaged the item 4 of the 8 feet of the bed were missing so it could not be assembled. The company sent the missing feet by post so it was another 5 days before the bed could be set up. Disappointing.

February 17, 2026
Next Divan logo

Reply from Next Divan

Thank you for your feedback. We're glad to hear you are happy with the quality of the divan and headboard and that the courier team were pleasant and polite.

We apologise for the inconvenience caused with the delivery scheduling and the missing bed feet. If you required a specific delivery date, we would have done our best to accommodate this if it had been communicated to us. If the delivery date provided was not suitable, you could have replied to the email to request an alternative date that worked better for you.

We're also sorry that the feet were missing from the original delivery and appreciate your patience while we sent these out to you. Your feedback is appreciated.

Rated 5 out of 5 stars

Good value for money

I'd been struggling to find a reasonably priced low double divan base for my new very deep mattress (which, on my previous regular depth divan base made the bed far too high, couldn't even sit on it to put my socks on) hence wanting a low one. Next Divan had them. Web site easy to order. Prompt delivery. I was updated frequently on delivery time. Was given a 3 hr window and Delivery driver phoned when 35 mins away. He was very polite, even offered to take his shoes off on entry. Easy to put together. Does what it was intended for. Excellent value for money compared to other companies....after all, they are only wooden frames covered with material so in my opinion do not warrant expensive prices. Overall very happy customer. Thank you!

February 13, 2026
Rated 5 out of 5 stars

Very easy website to use

Very easy website to use, excellent for value, wanted as a spare bed and had been quoted double elsewhere. Seems well organised, delivery came when they said and got a call just prior to delivery. Headboard was wrong one, it had black buttons but they exchanged it within 5 days. Would definitely recommend and use again.

February 10, 2026
Rated 4 out of 5 stars

Good product .

Good product at a reasonable price. Not so happy with delivery arrangements as I was only given very short notice the evening before being told to expect it between 7.00 and 21.00 the next day. When I messaged to say I had a hospital appointment which I had to keep I was told if I changed anything again I would be charged. I had had no previous indication of when delivery might take place and feel I should have been given more notice. Poor customer relations from the delivery company.

February 15, 2026
Rated 4 out of 5 stars

Cheap and cheerful

The bed base arrived within a few days of ordering by a delivery company who were happy to take it upstairs. It’s not the sturdiest of bases but not expensive so… I found it quite difficult to clamp the two pieces together with the pieces supplied and I may think of another method.
The most frustrating thing was, after ordering fabric samples, it took ages for these to arrive but once a choice and order was made it arrived within days.

February 6, 2026
Rated 1 out of 5 stars

Received our delivery damaged

Received our delivery damaged, no contact number to right absolutely awful

February 23, 2026
Unprompted review
Next Divan logo

Reply from Next Divan

Dear customer we are very sorry to hear that your order arrived damaged, this is certainly not the experience we aim to provide at Next Divan.

Please accept our apologies for the inconvenience caused. We have arranged for the damaged item to be collected and a replacement to be sent out to you as quickly as possible.

If there is anything further you need in the meantime, please don’t hesitate to contact us at info@nextdivan.co.uk our team will be happy to assist.

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