Horroble company. Have not sent my order out after a week and don’t bother replying to their emails. Will never order from them again and completely ruined a baby shower I ordered it for.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Delivery time slightly slower than other websites, took 2 weeks from order to arrival. Overall contents of box was good value, although unfortunately didn't come with one of the nice wooden teething t... See more
I started using nibbling teethers with my first daughter who absolutely loved them and we couldn’t go anywhere without! I’ve just had my second daughter and we are now using the cute stylish personal... See more
Right from start to finish my experience of purchasing from Nibbling UK has been fabulous! Super fast delivery and one very happy teething toddler. Very quick in responding to both emails and m... See more
Company details
Written by the company
Nibbling is a London based company offering a collection of stylish and safe Baby Accessories. Since 2013 our designs are playful, versatile and colourful – not only safe for children to teeth on but also fashionable. Nibbling – the ultimate baby accessories…dummy clips, teething toys, personalisation, BIBS and Hevea soothers and more.
Contact info
144-146 Kings Cross Road, WC1X 9DU, London, United Kingdom
- customerservice@nibbling.co.uk
- nibbling.co.uk
Highly recommend
Easy to order. Delivery within a couple of days
Ideal for babies. And best of all they go in the dishwasher and never lose colour
July 2, 2021
Advertisement
Not impressed
They never have enough stock. Also have never replied to any of the emails sent with queries. Very unimpressed.
June 15, 2021
Reply from Nibbling Baby Accessories
Good Morning Romina,
I am very sorry you are disappointed with our stock levels.
Unfortunately Brexit did cause some disruptions to our supply chain however we do have great stock levels now which you can see on our website.
I am sorry again that you are disappointed.
Thank you,
Isabella
I still haven't received my order and…
I still haven't received my order and is been 21 days since i ordered item. Customers services team dont respond to queries sent to them. Bad experience overall. Wouldn't recommend
June 15, 2021
Reply from Nibbling Baby Accessories
Good Morning Abby,
I am very sorry you are not satisfied with our service.
I have searched our customer service inbox and cannot see any communication from you. Please could you re-send your email to customerservice@nibbling.co.uk
I am very sorry again you are disappointed, I would like to rectify this for you.
Thank you,
Isabella
Brought for our daughter who’s due date…
Brought for our daughter who’s due date is in August she had asked for the dummies & clip as her friend has them really trendy & quality looks amazing
June 15, 2021
delayed shipping and no costumer service
I purchased on your website 3 weeks ago and heard nothing! I reached out 3 times already trough mail to 2 different email addresses and the mail keep bouncing back! where is my package? I see that you don't ship to Israel but when I made the order you did! so I expect to get my package or get my money back but I can reach you!
June 6, 2021
Unprompted review
Reply from Nibbling Baby Accessories
Good Morning Sharon,
I am very sorry you have not managed to reach us, please can you email customerservice@nibbling.co.uk and I will look into this straight away for you.
We unfortunately had to make the hard decision to restrict shipping to Israel for the time being as too many packages were being delayed leaving our customers very unhappy.
We did email all customers who had placed an order after we cut off the shipping explaining we would refund their order.
Please email the above address and I will be on hand to sort this for you.
I am very sorry again.
Thank you,
Isabella
The Nibbling Team
Advertisement
Order lost and good out of stock
A week after placing the order I had heard nothing, so chased it up to find that there 'had been a glicth' which meant they didn't actually have the item. I get mistakes happen but as an online retailer myself I find it amazing how people manage to loose orders and sell stuff they don't have in stock! Maybe an inventory management package is required.
June 4, 2021
Reply from Nibbling Baby Accessories
Hello Simon,
I am very sorry you were disappointed with our service.
The glitch in our system was down to an inventory error with our system syncing. I am really sorry this happened.
Regarding the lost package, again I am very sorry this happened, once packages leave our warehouse and are with the courier it is very difficult to manage the package all the way as we have to rely on the courier to fulfil the service they provide.
I am very sorry again for everything.
Thank you,
The Nibbling Team.
i wat to order a bibs pacifir.
i wat to order a bibs pacifir.
but nibbiling say that they are not send to israel?
next send all the time in very fast delevery.
maby because im from israel....you dont want to send us a products.
June 2, 2021
Reply from Nibbling Baby Accessories
Good Afternoon,
I am very sorry for the disappointment with this, we have recently had to make the hard decision to temporarily stop shipping to Israel as we have had several orders with severe delays due to the local mail services in your country - some customers have waited over 2 months to receives their packages.
So to reduce disappointment from our customers with not receiving items in a reasonable time and this also having a negative impact on our company also we have had to make this call I am afraid.
I am very sorry for this and we are hoping we can open up shipping to your country again soon.
The Nibbling team
You don't ship to Israel!!!!!!!
June 2, 2021
Reply from Nibbling Baby Accessories
Hello Chen,
I am very sorry for the disappointment with this, we have recently had to make the hard decision to temporarily stop shipping to Israel as we have had several orders with severe delays due to the local mail services in your country - some customers have waited over 2 months to receives their packages. So to reduce disappointment from our customers with not receiving items and this also having a negative impact on our company also we have had to make this call i am afraid.
I am very sorry for this and we are hoping we can open up shipping to your country again soon.
The Nibbling team
Fast delivery/ great quality
Wish I would have come across your website ages ago, no hassle and delivery was so fast !! Great quality. Thank you
June 1, 2021
Advertisement
Dummy teething clip
Fast delivery and a lovely dummy clip for my little girl which seems very sturdy. Many thanks
June 1, 2021
Amazing products and service
Absolutely loved the products (as did my little one- they were the only ones she took!) delivery was really quick and communication was great! Highly reccomend .
May 5, 2021
I had to pay 30 euro extra.
May 3, 2021
Reply from Nibbling Baby Accessories
Good Afternoon Linde,
I am very sorry for the customs charges however due to the new Brexit rules this is something that is out of our control.
Kind Regards,
Nibbling
Advertisement
I have not received my parcel
May 3, 2021
Reply from Nibbling Baby Accessories
Good Afternoon Amy,
As stated online all personalised items have a 14 day lead time which does not include the shipping time. We have tried to make this as transparent as possible by repeating it in various places on our website including at checkout, I apologise if you missed this.
As soon as your order ships you will receive an email to say your order is 'complete' and a tracking number for your parcel will shortly follow.
I apologise for any confusion and if you could please kindly review this review it would be much appreciated as we only want our customers to be happy with he service we provide.
Thanks,
Nibbling
Have yet to receive my item and slow at…
Have yet to receive my item and slow at replying
April 29, 2021
Unprompted review
Reply from Nibbling Baby Accessories
Hello Olivia,
I am very sorry you are not happy with our service.
I can see we have replied to your emails and i apologise if there has been some delays in getting back to you. We are a small team currently and only operate Monday - Friday.
I apologise again and hope we can rectify this for you.
Thank you,
Nibbling
Its amazing :) I love it
April 11, 2021
Advertisement
Really happy with my products and staff…
Really happy with my products and staff were lovely informing me about my delivery. Thank you and will definitely be shopping again soon!
April 9, 2021
Poor shopping experience
Taken a long time for the items to be dispatched.
The company’s communication isn’t that good either. No reply to emails! Which isn’t helpful. Not sure I’d shop with them in the future.
March 15, 2021
Reply from Nibbling Baby Accessories
Hello Mrs Davies,
Thank you for your review.
As stated online, all personalised orders have a 14 day lead time which does not include the shipping time.
I am very sorry you feel our service has not been satisfactory however the products you ordered do have a longer lead time than usual.
I apologise again.
Kind Regards,
The Nibbling Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.