Horroble company. Have not sent my order out after a week and don’t bother replying to their emails. Will never order from them again and completely ruined a baby shower I ordered it for.
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See what reviewers are saying
Delivery time slightly slower than other websites, took 2 weeks from order to arrival. Overall contents of box was good value, although unfortunately didn't come with one of the nice wooden teething t... See more
I started using nibbling teethers with my first daughter who absolutely loved them and we couldn’t go anywhere without! I’ve just had my second daughter and we are now using the cute stylish personal... See more
Right from start to finish my experience of purchasing from Nibbling UK has been fabulous! Super fast delivery and one very happy teething toddler. Very quick in responding to both emails and m... See more
Company details
Written by the company
Nibbling is a London based company offering a collection of stylish and safe Baby Accessories. Since 2013 our designs are playful, versatile and colourful – not only safe for children to teeth on but also fashionable. Nibbling – the ultimate baby accessories…dummy clips, teething toys, personalisation, BIBS and Hevea soothers and more.
Contact info
144-146 Kings Cross Road, WC1X 9DU, London, United Kingdom
- customerservice@nibbling.co.uk
- nibbling.co.uk
Nice online baby shop
I'm happy. Fast delivery. Products as described, very well packed. Highly recommend.
February 5, 2022
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Disgusting customer service!!!
Disgusting customer service! Ordered 3 weeks. Took payment out of my account! Sent numerous emails and no reply! Contacting PayPal to get my money back! Whoever wants these dummy clips can buy them from Ali Express for next to nothing and make them cheaper at home. Won’t even cost you £7 to make and this company is charging nearly £20 for 1 dummy clip!!!! And on top such disgusting customer service. The dummy clips thread is all coming apart! They ask you to return it to get fixed and they give you the wrong address and the post comes back to you that’s if you have put a return address! AVOID AT ALL COST!!!!!! get them yourself and make them cheaper!
January 19, 2022
Unprompted review
Reply from Nibbling Baby Accessories
Dear Kasha
we are very sorry for your customer experience. This should have not happened.
Nibbling has been supporting of mums and babies since 2013 with thousands of happy customers.
Safety is our primary concern and our products are tested in independent laboratories, also in the UK.
The products found on Aliexpress not always have testing reports and potentially can be dangerous, let aside making them at home, which can be risky. We would certainly not recommend this.
Nibbling Customer Service
Love the nibbling products
Love the nibbling products! Customer service was excellent when I enquired about the whereabouts of my parcel.
January 13, 2022
Ordered 2 weeks ago and yet still to…
Ordered 2 weeks ago and yet still to receive my order. Tried to contact nibbling and there response was that order has been received and will be dispatched asap.
January 9, 2022
Poor customer service
Poor customer service, after several emails regarding a order still have had no reply
January 5, 2022
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I still have not received my product.
January 5, 2022
Reply from Nibbling Baby Accessories
Dear Sophie
We are sorry that the item took longer than expected to get to you.
I have contacted you directly.
Apologies again.
Nibbling Customer Service
Couldn't fault delivery or service
Right from start to finish my experience of purchasing from Nibbling UK has been fabulous! Super fast delivery and one very happy teething toddler.
Very quick in responding to both emails and messages to secure our order.
The quality in both their packaging and products is high and I've done my own research on this plus the safety, a lot of jewellery style baby products are deemed unsafe but these have both withstood my strength and my toddlers, and boy don't we know how strong toddlers can be with their tantrums!
Thank you for our dummy clips and teethers, especially loving our Christmas edition teethers.
Will be buying more!
December 23, 2021
Unprompted review
gorgeous items
December 5, 2021
Poor customer service- don’t know about…
Personalised items take 14 days to process- I couldn’t see that on the website when purchased. If it’s not clear don’t blame the customer- make it clear!
Also online queries need to be answered in a timely fashion- prompt communication is invaluable for good reputations - no excuses.
November 8, 2021
Reply from Nibbling Baby Accessories
Good Afternoon Margaret,
I apologise for our delay, as per 'out of office' message we have been exhibiting at a show for the last week.
As you purchased a personalised item, these products have a 14 day lead time excluding the shipping time as mentioned online.
Your order will ship shortly.
Kind Regards,
Nibbling
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Late delivery
After two weeks, still waiting for my parcel to arrive but received two review requests… please help to speed up the shipment first, since I also paid £6.95 for the shipping…
Thanks
November 8, 2021
Reply from Nibbling Baby Accessories
Good Afternoon,
I apologise for the delay with your order, i can see this is now going through customs and is with your local mail service.
Please follow the tracking you received in your shipping confirmation email to track your parcel further.
I apologise for the delay with customs, we have noticed since Brexit getting products through is taking little longer than normal.
Kind Regards,
Nibbling
Take a week to ship but once…
Take almost a week to ship but once shipped, arrived quickly. Good products
October 4, 2021
I have not yet received my items so…
I have not yet received my items so can't comment on quality. However it's been a week since order receipt and I've heard nothing regargs dispatch or possible order date. I cant really offer much more at this time.
October 2, 2021
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Ordered 3 weeks ago and still not…
Ordered 3 weeks ago and still not received! No response from customer services from 3 attempts.
Reply - Isabella… I have just re-emailed the customer service email under the same name Sammy Jo Williams. I look forward to your response.
September 30, 2021
Unprompted review
Reply from Nibbling Baby Accessories
Good Morning Sammy,
I am so sorry you have not yet received your order.
I am trying to find your emails in our system however nothing is showing using this name - did you order under another name perhaps?
I would like to resolve this straight away for you if you could send me an email to customerservice@nibbling.co.uk
I will keep an eye out for your email.
Thank you,
Isabella
Okay
after a very rough start and poor communication from customer service I have received my items 3 weeks after ordering and they are of a good quality
August 13, 2021
Unprompted review
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Update on my previous review!!! AVOID THIS COMPANY!!!!
So after the reply from this company 3days ago saying they want to sort this immediately. I have heard nothing apart from a reply on Instagram to say they will pass the information on. Nothing else. Still not received my order (ordered 4weeks ago) no update nothing. I have emailed and asked for a refund and no reply. Looks like I won't be getting my money back disgusting. Avoid this company!!!!!
July 15, 2021
Unprompted review
Ordered a dummy clip and dummy’s from…
Ordered a dummy clip and dummy’s from this site nearly 3 week ago. Not had no email to say it’s been dispatched. I emailed them to get a reply saying it should of been dispatched already. I am still waiting days later.
July 13, 2021
Unprompted review
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