NIQ - NielsenIQ Reviews 

I have been using this app for a number of years now. I had some logging in issues at the start. But was resolved over telephone with helpful support. I’ve had a number of vouchers now. It really is worth doing. I highly recommend.

Absolute scam and nothing else! Took all my details got the link, activated my account. Did a survey they suggested. Did 1 scan. 2 days later couldn’t log in. Error msgs stating I’m no longer part of Neilseniq panel. No reason. No email. No message. Just took my personal info and locked me out.

I tried to cash in some of my points for rewards £140 and they keep mucking me about. Never received my rewards and now that I send chasers to find out where my Wagamama vouchers went after diligently scanning my shopping almost every week for 2 years, I get ghosted. This would be very uncool if they don't deliver the vouchers that were promised after scanning for such a long time.

Have had issues on and off with the app.

It tells me it submits but it hasn’t gone through.
Had a few weeks where I had a broken phone so was unable to log.
Got a call as they hadn’t had anything for a few weeks, I explained the situation.

Got a new phone and redownloaded the app. Started scanning, booked a holiday break, all showing in the app fine and getting the message that they had submitted.

Went to do it again and was able to submit (got the message it had submitted) but when I went into my more details it had nothing since October!!! They’ve closed and cancelled my account yet I have been scanning for the last few months with no apparent issue.

Adding onto my previous review. I got locked out of my account on the 13th January due to a phone number change. On the 28th January after much back and forth with the customer service team (and leaving a bad review) they told me they had unlocked my account and gave me steps to follow to get back into the app.

None of these steps work, I just get an error code - 202602090951554251294

On the 2nd February I emailed back informing the team that I'm still unable to access my account. I was told it would have to be referred to the technical team. This was a week ago and I still haven't had any updates and still can't access my account. This issue has been going on for almost a month

I have been using the scanning panel for 2 years now I have accumulated over £200 in vouchers however I tend to only scan my main food shop each week I've recently started scanning everything and its going up alot quicker

Very poor customer service. The staff were rude and unhelpful. I missed submitting for one week and immediately started receiving chasing alerts, which felt unnecessary and stressful. When I contacted customer service to resolve it, I was left waiting for a long time. Overall, a frustrating experience and not user-friendly at all.

I have used this app for years, first of all it started with my daughter, with the hand held scanner, she then got married and moved away so I opened my own account and it's brilliant. I downloaded the app onto my phone and it's so easy to scan all items I buy, anywhere I buy them. It's second nature now to do this scanning and the rewards are fair. I tend to save up my points throughout the year and around xmas time I convert the points into vouchers to do my xmas shopping. It really takes the expense down a lot. When I order the vouchers they come through really quickly and within minutes they are ready to spend. What's not to like for a minute or 2 of your time every time you shop?

Registered for trial with Nielseniq. Completed all the requirements. Received an email stating that I would receive a voucher after completing all the requirements.

No voucher received. I emailed at least 3 times to support, and nobody responded.

Wasted my time participating, and I didn’t get compensated.

Where do I start, tried to update my contact details with customer service, was advised that they have completed my updated details. Lies! I had to phone up again to update to which was told my details to Which given was incorrect. Was told to send in identification to complete verification, which completed.

Then to receive a email to say they are closing my account, and I have 90 days to withdraw my points. I emailed NielsenIQ to request my points to be released to claim my gift card. Then the agent replied saying im unable to gain my points and unable to claim my gift card as my account is closing. Absolute loads of lies this company tells customers. They expect you to waste time scanning shopping, give you points which takes months to gain enough points, then close account.

If I was anyone who reading this I would not at all be using this company, stay away from them.

This is the worst service I've ever received from any panel, last week I sent the email as instructed but nobody has responded back to me. Why make us work and not pay?

I have been with NIQ for over 15 years when I first started there were no problems. I used to get newsletters every month with details of everything including my rewards now I don’t get any updates, I have tried to connect to the website, but no good I am asked to change my password which I have tried on several occasions no luck there so rang their helpline, but tried again and still nothing, also the first scanner I had I had no problems. A month ago I received a new scanner and it seems to have a mind of its own and works when it wants to and is hard to use and takes a lot longer. I hope this will be sorted shortly thank you

I used this app for a few weeks at the begining of last year, got bored and stopped using it as it is a slow process. I was fine until I started relieving calls from them daily, kept asking them to remove my number and blocked each number they called on but they kept calling

Just earned my first £30, have no complaints with the ap

had old scanner for over ten years very few problems was told a few weeks ago had to have new scanner since it arived i have spent hundreds on exsmas food but unable to scan anything can not get this useless piece of crap to work phoned them over a week ago was told they would sort it out have heard f.... all

I applied for my gift card on Oct 30. It was an invalid Visa card that didn't work. Visa confirmed it was invalid and when I uploaded to amazon they sent a email saying the card was invalid. I have sent countless emails and called a few times but didn't get any help either way. Everyone passes it on to some other department. No one wants to give me a rewards card that works!!!! don't waste your time. this company needs new management.

I love this app ! I’ve been with them 2 years and they have significantly helped towards my Christmas ! I scan everything! The vets prescriptions petrol the LOT and each Christmas I have enough points to get Amazon vouchers ! AND it’s done straight away when you redeem them ! I couldn’t be happier with this app ! A little bit of effort but fab rewards!

Don’t waste your time. Collected points and vouchers never sent . Had to chase for about 2 months last time before I got voucher . This time not getting any response to help requests . Not
Worth wasting your time

In response to reply , I
Emailed help request 5 times and had no response !!bad review stands

Got points through for a £30 voucher, only to realise that when went to use it argos could scan voucher code so I was very annoyed after adding receipts in for a con voucher that u can't use . Very disappointing service will be reporting to Google 2moro, This is a Fraudulent app to make u think u will get a voucher but in the end no store is accepting and voucher at all