Nightingale Reviews 129

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Just had our company Xmas meal at the Nightingale Pub, Worcester. Great food, welcoming and lovely staff. The set price was good value with lots of choices and options. Even though they were incredi... See more

Rated 5 out of 5 stars

Claire was absolutely wonderful from start to end! She made the whole experience, which I initially found daunting, super relaxed and comfortable and offered great advise with everything. Even sorte... See more

Rated 5 out of 5 stars

From the start to finish, Claire was phenomenal! John who removed the tanzanite, did it perfectly 🤩 the whole process was clear and precise and bespoke! I have a true heirloom engagement ring, exactl... See more

Rated 5 out of 5 stars

Steve and the team of CAD designers behind our wedding ring we're brilliant, friendly and understanding. We had a bespoke ring made to fit around an ornate and awkwardly shaped engagement ring - w... See more

Company details

  1. Jewelry Store

Information provided by various external sources

With half a century of experience and a fresh approach to the jewellery industry using a combination of mined and lab grown diamonds, Nightingale are the York jewellers with a difference.


Contact info

4.9

Excellent

TrustScore 5 out of 5

129 reviews

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Rated 5 out of 5 stars

Fantastic service

Claire at Nightingale was brilliant throughout the whole process, really helpful and knowledgable and always quick to respond to any questions. Nightingale made all of my ring dreams come true! Would highly recommend.

June 15, 2021
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Reply from Nightingale

Hi Polly,

Thank you so much for your review. It was great to make your vision a reality and to put a massive smile on your face - let me know when Josh is ready for the same treatment!

All the best
Claire

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Rated 5 out of 5 stars

Great company

Great company. The ring they made for me is absolutely beautiful, exactly what I wanted. Claire was a pleasure to deal with, she quickly responded to any of my messages and kept me updated with the whole process. I truly recommend Nightingale.

May 9, 2021
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Reply from Nightingale

Hi Marta,

Thank you so much for your kind words and I'm so happy we could help with your ring 'upgrade'.

All the best
Claire

Rated 5 out of 5 stars

It was a great experience and working…

It was a great experience and working with Claire to develop our unique design was great. To have a ring model first to see it in 3D was amazing. We’re so happy with the ring. Thank you

April 22, 2021
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Reply from Nightingale

Hi Rachael,
Thank you for your kind words, I'm so glad you're both totally happy with such a personal design - it's been delightful getting you to the finished ring.
If you ever need our help in the future just get in touch.
All the best
Claire

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Rated 5 out of 5 stars

Thank you

Thank you Claire for your help. We are so happy we went to Nightingale. It was quite overwhelming but you made it all really easy and we felt completely safe in your hands.

February 20, 2021
Rated 5 out of 5 stars

Great company

Great service from Claire and we are delighted with our ring. Will recommend nightingale to others!

February 5, 2021
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Reply from Nightingale

Hi

Thank you for the recommendations - we can't wait to see you back when you're ready for wedding rings!

All the best
Nightingale Team

Rated 5 out of 5 stars

Just wanted to thank Richard

Just wanted to thank Richard, Phil, Dave and Aaron for making what could have been a difficult move, pain free. Under real pressure, you all pulled it off, thank you

December 14, 2020
Unprompted review
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Rated 5 out of 5 stars

Silver Wedding Anniversary Gift

I went to Nightingale for a new wedding band to celebrate my Silver Wedding Anniversary. Claire was extremely helpful making suggestions of which diamond to buy and went to great lengths to make sure I got exactly what I wanted. I love my new rings and would highly recommend Nightingale to everyone.

November 4, 2020
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Reply from Nightingale

Hi Alison,

Thank you for your lovely words and I'm so happy that we were able to help you get the new bridal set that you love so much! It really is my favourite part of the job. Let us know if we can help at all in the future.

All the best
Claire

Rated 5 out of 5 stars

I approached Nightingale about the…

I approached Nightingale about the design of an engagement ring a few months back. Claire dealt with my query and was absolutely fantastic, as a complete diamond novice she educated me about the ins and outs of diamonds and drew up a beautiful ring for me. She was extremely prompt in replying to all of my emails and questions and was honest in regards to pricing and availability of their products.

Unfortunately for nightingale due to my limited budget I was forced to give my business elsewhere due to pricing of the diamond as I was able to find the same ring and specs for a lower cost elsewhere due to nightingale being a slightly smaller company and having slightly steeper margins.

However, I still feel obliged to leave a positive review as the customer service I received was next to none and for that I will definitely be enquiring about purchases in the future. So for people who are looking for the perfect engagement ring and have a more flexible budget than a money tight 24 year old look no further than nightingale.

Kind regards,

Ryan

October 27, 2020
Unprompted review
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Reply from Nightingale

Hi Ryan,

Thank you so much for leaving such a glowing review and for understanding why we were just not able to compete on this occasion. I can't wait to hear from you in the future and hope all goes well with the ring you ended up going for. It goes without saying that if you need anything from us in the future please do get in touch.

All the best
Claire

Rated 5 out of 5 stars

Excellent service and a wonderful product

Clare, the consultant, was incredibly informative. As a complete novice, she guided me through the process of designing the ring most efficiently. She was patient, prompt to reply to emails, and listened to my preferences. The delivery was smooth and we are both extremely happy with the result. Would definitely recommend.

October 26, 2020
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Rated 5 out of 5 stars

Perfect Engagement Ring

Claire was perfect! Very patient and cooperative while both finding the perfect ring. Decent price, amazing service and top quality product. Very informative and listen to every wish you have to work towards the perfect product.

Would highly recommend!

May 14, 2020
Unprompted review
Rated 5 out of 5 stars

A Very Happy Customer.

You were very courteous, informative & helpful.
You gave me all the time I needed & listened to my requirements.
My partner really loves the ring.

March 5, 2020
Unprompted review
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Reply from Nightingale

Hi Peter,

I'm so glad she's happy with the ring and that you had a great experience with us.
We'd love to see you both back any time you need us.

All the best
Claire

Rated 5 out of 5 stars

Longer process but well worth the effort

It was a bit of a longer process for us as we wanted to reuse a jade bangle for the centre stone for my engagement ring as well as us having our first consultation before Christmas but it was well worth the effort and the wait. The designs the team provided were beautiful and elegant and I’m thrilled with the final product. The team really knew what they were talking about and I can’t wait to use them again to get some more custom jewellery pieces done.

February 28, 2020
Unprompted review
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Reply from Nightingale

Hi Ysabelle,

Thank you for leaving us such a lovely review. You know we particularly enjoyed reworking your jade as it is a material we don't get to use often. We are so pleased you are happy with the finished piece and look forward to seeing you for whatever other jade pieces you have in mind.

All the best
Claire

Rated 5 out of 5 stars

Lovely Experience

It was a brilliant & supportive experience designing a bespoke engagement ring with Nightingale

February 22, 2020
Unprompted review
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Reply from Nightingale

Hi

Thank you so much for taking the time to leave such lovely feedback we're happy you both love your ring as much as we do. We look forward to seeing you again for wedding rings!

All the best
Claire

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Rated 5 out of 5 stars

Ear Cuff

Claire was extremely helpful and very friendly from the first meeting to the last. Lucy helped us with design and kept drawing our ideas on paper. Together they make an excellent team.we were worried at spending so much money but they helped take away the worries ,and our daughter was extremely happy with her Christmas present

February 12, 2020
Unprompted review
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Reply from Nightingale

Thank you so much for your lovely comments. I'll be sure to make the whole team aware of how happy your daughter was with her ear cuff! In the meantime if you are looking for any more gifts (or daughters to adopt!) please feel free to get in touch.

All the best
Claire

Rated 5 out of 5 stars

Nightingale were fantastic

Nightingale were fantastic! They helped me through the process of designing and buying an engagement ring and every step if the way they kept me informed. I couldn't of asked for any better service.

February 12, 2020
Unprompted review
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Reply from Nightingale

Hi Arron,

Thank you for taking the time to leave us such a lovely review and we are so happy to hear the good news of your engagement. Hopefully we will see you both back in the showroom when you're ready for wedding bands!

All the best
Claire

Rated 5 out of 5 stars

Ethical with a personal touch

Excellent customer service, prompt responses and personalised to meet my requirements. On top it’s all ethical diamonds and gold. I would strongly recommend Nightingales for anyone who wants beautifully crafted products with a clear conscience

December 11, 2019
Unprompted review
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Reply from Nightingale

Hi Bala,

Thank you for your kind words and for appreciating that providing ethically sourced materials is one of our key aims. I'm glad you love the ring as much as we do.

All the best
Claire

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