Maybe They see a review and reply, because i wrote to Contact Support about 2-3 times to their e-mail. 0 answers. I ordered Labels for my Niimbot b4, payed, and no information from their side. No emai... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have ordered a nice bundle of products at Niimbotlabel.com and unfortunately the carrier in The Netherlands tried to deliver the order after business hours to our office. Sad, because soon after we... See more
At 1st I was a bit skeptical, I ordered the Niimbot D11-H after I read the reviews and saw several negative reviews. I ordered and paid by PP but there was no confirmation, but the ordering was just b... See more
You didn't deliver, we have paid for two items we did not recieve. Your courrier is absolutley ******, can not be contacted, your items are a month late, you have ****** my project up. 16/11/2024 A... See more
Company replied
Company details
Written by the company
An Official Reseller of Niimbot Label Makers D11 D101 B21 B203 and Label Refills. International Shipping. EU IOSS Ready. Niimbot is a brand of wireless handheld label printers designed for businesses and households. The best coverage of label types and the best price of Niimbot label refill.
Contact info
FT4, 23/F, TECHNOLOGY PLAZA, 29-35 SHA TSUI ROAD, TSUEN WAN, N.T., NA, Hong Kong, Hong Kong
- info@niimbotlabel.com
- niimbotlabel.com
2.4
Poor
152 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
Waste of time couldn’t get it to sink…
Waste of time couldn’t get it to sink with my phone.
July 14, 2022
Reply from NiimbotLabel
Dear Geraldine, Thank you for your message. Please kindly contact us for technical support. We will help step by step on how to connect to the phone. The printer will need to be searched and connected via the Niimbot App. Connecting directly via phone Bluetooth may not work. In case a defective device you received and you bought from us (niimbotlabel.com / materiol.com), we will send you a replacement printer. All our printers are covered by Official JC Niimbot for warranty. Please kindly contact us if you need further assistance at info@niimbotlabel.com
Thank you.
Phew! :)
Phew, my story is pretty long, but try to make it short.
I ordered 1 printer, which didn't work very well. As a compensation I received another one, which also had some issues. Meanwhile I ordered one as a Xmas present to my family member, that worked perfectly! Because of the second printer's issues I again received another (ie. Number 4.) printer to replace the second one. During this whole period of time I was constantly in touch with the customer service. And let me stop here for a second; During the whole period of this time, I never had to wait for him, he was always there for me, supporting me, and ensuring that they were looking for the solution, which is amazing! And the whole time, which took about a month, I had a contact with the same person! So, I didn't have to start telling my misery from scratch all the time to a new person. It's a new experience for me.
To put the story into a nutshell it turned out that all we needed (I mean all of my printers) was a software update for each one of them.
Now, how lucky I am! I had a wonderful chit-chatting time with an amazing person from the support, who is so understanding and helpful. I never got upset, because he is such a perfect communicator! And it turned out that I also got "buy 2 get 4" promotion- accidentally ;) . I love that! This had never happened to me before :D
Thank you Materiol! This was my best ever first positive experience from a Chinese company. And last but not least, thank you Mark!!!
Mark is my hero! :)
July 7, 2022
Unprompted review
I find this easy to use
I find this easy to use . Would like to see the labels have a bit more choice like maybe just plain stickers not the plastic coating and then maybe the price of the labels could drop a bit. A good printer for the price and in very happy with it!
July 7, 2022
New version is not user friendly
New version is not user friendly. The interface is not user friendly either
June 9, 2022
Reply from NiimbotLabel
Hi ShawnMarynuk, this is Lilian from Niimbotlabel, may I know which version you are using? Since we are 2 versions of the mobile APP: The international version/ Chinese version. Feel free to contact me through info@niimbot.com if you have any queries. Thank you.
Advertisement
4 stars to encourage you
June 8, 2022
I placed my order and was later…
I placed my order and was later contacted advising several of the labels I had purchased were now out of stock. Mark, was happy to replace these with other products.
June 8, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.