Nillkin.org Reviews 

119
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers were let down by their experience overall. Many people severely struggled with customer service, pointing out that emails were completely ignored and getting timely support felt practically impossible. Buyers frequently complained about poor product quality, noting that items broke easily, felt cheap, or did not fit correctly. Some reviewers were genuinely happy with the items they purchased. These consumers shared that the protective covers fit their phones perfectly, provided strong daily protection, and arrived in excellent condition. Other customers also appreciated receiving quick refunds or replacement products when unexpected problems arose with their original shipments.

What people talk about most

Product

People report negative experiences with product quality, noting items like screen protectors and phone cases... See more

Customer service

Users describe negative interactions with customer service, noting that support is virtually non-existent.... See more

Quality

Customers consistently note negative experiences with quality, highlighting that items break quickly or fail... See more

Response time

Reviewers highlight negative aspects of response time, consistently reporting prolonged delays and ignored... See more

Order

Clients share profound dissatisfaction regarding their order experiences, highlighting severe delivery delays... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I recently bought a MagSafe® Compatible Iceblade CamProp Case with Transparent Camera Cover. I left a three-star review as the case was not as protective as advertised and the camera cover scratched v... See more

Rated 1 out of 5 stars

Ugh, I'm so annoyed with my recent order cancellation! 😤 I tried to cancel a phone case and MagSafe wallet, but they were so slow to respond and kept trying to sell me stuff even though I clearly sai... See more

Rated 1 out of 5 stars

Terrible customer service!!! The pros: The item arrived quickly. That is where it ends. The charger does not charge as advertised. When we contacted them, they wanted videos of the device no... See more

Rated 1 out of 5 stars

The nillkin case for Samsung fold7 is substandard; within 6m after purchasing it, phone slipped off sofa onto carpet about 30-40cm and the corner broke! Their website says warranty doesn't cover dropp... See more


Company details

  1. Cell Phone Accessory Store

Written by the company

Quality accessories for mobile devices Nillkin.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

119 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.7

All reviews

(119)

67 reviews in the last 12 months

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Rated 1 out of 5 stars

Good products, bad service, unprofessional

This is the second time I am ordering the item Nillkin CLRFilm Camera Tempered Glass for iPhone 15 Plus 6.7 (iPhone 15+) (2023), and they had sent the wrong again. Plus I had to pay extra charges for tax sending via Brussels. I tried to send an email, nobody cares nobody seems to exist. And I am really sceptical about who is behind this company Nilkin when every time, the sender is someone else every time. Once it was from Russia, another was from China, another was from Brussels, another was from Germany. They are good products, but the customer experience and service is so unprofessional. Last time I am ordering and I have been ordering the last 12 years... and I do not feel sad about it. The will not give any returns nor they will answer any emails. There are other better companies, try them first.

September 20, 2024
Unprompted review
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Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY. It is sent from China but if for some reason it isn’t right THEY WIL NOT REFUND YOU UNLESS YOU PAY FOR THE RETURN TO CHINA! They quickly offer you 10% back hoping you take that. If you say no they quickly offer you 15% but will not offer help to return - you pay for all of it.

September 18, 2024
Unprompted review
Nillkin.org logo

Reply from Nillkin.org

hank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced with your purchase. We strive to provide the best possible service, and your feedback is invaluable in helping us improve.

We understand your concern regarding the return process and the offer of partial refunds. We would like to better understand the situation and assist you further. Could you please provide us with your order number and any other relevant details? This will help us investigate your case and work towards a resolution that ensures your satisfaction.

We appreciate your patience and look forward to resolving this matter for you.

Rated 1 out of 5 stars

Fake 60 day refund guarantee.

Fake 60 day refund guarantee.

Delayed replying to my email for 2 weeks.

Made me send photos, videos and wasted time until they just decided "you can't return it's been more than 30 days".

Product is in brand new condition, will submit formal complaints.

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

A perfect phone case

I finally received the case for my Pixel 7 from you yesterday. I've been using Nillkin products for years and recommended this company to my friends; but still I'm surprised with the thoughtful and precise design of the case, and not only that but also perfect dimensions and cutouts to the extent one might wonder if the case was designed for the phone or vice versa. I was expecting it to be good, but not THAT good :) You are the best! Totally worth the wait. Thank you so much!

January 18, 2024
Unprompted review
Rated 5 out of 5 stars

Cellphone Phone dropped

I have recently dropped my Xaomi 11t Pro from a height of about 2 meters onto concrete.

I am happy to report that no damage was caused to the Xiaomi phone and only slight damage to the Nillkin case!

Well done Nillkin

November 8, 2023
Unprompted review
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Rated 1 out of 5 stars

Product reviews

They refuse to publish anything but 5-star product reviews on their website, no matter how balanced or objective the review is. They're denying customers access to user experiences, which can only mean one thing.

November 15, 2023
Unprompted review
Rated 1 out of 5 stars

Late delivery

Ordered one case on 21 July 2023. Still have yet to receive despite their shipping policy staring delivery will be made within 5 working days from date of payment. No communication gotten from regarding my order complete and utter silence. Feels like I got scammed

August 4, 2023
Unprompted review
Rated 1 out of 5 stars

They will destroy your order if somehow…

They will destroy your order if somehow you don't get it. And you won't get refunded even for the product value. Obviously they won't destroy an unused product. They'll just keep it and keep the money too.
They send everything from China which would not be a problem if they actually complied with european laws to make it easy for you. They don't send the documentation, they won't prepay customs to trick you into buying them the products.
There's not much to be said, except "DO NOT BUY HERE". Can't be easier than that. Hope you read this before buying and not after buying.

July 19, 2022
Unprompted review
Rated 2 out of 5 stars

Bought 2 cases - both failed and now useless.

Bought 2 cases for my Poco F2 Pro.

They both failed with the exact same fault - the part over the power button fell off, making it impossible to use this button anymore (without a pencil or something to poke it).

Design flaw as there's a tiny piece of the case holding this button which just snaps after repeated pushes (the plastic bends I guess it eventually gives way, as this case is made from a hard plastic).

One lasted 1 year, the other 3 months.

Other than that the case was fine, very grippy and smart looking.

Can't recommend due to this showstopper issue.

December 23, 2021
Unprompted review
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