Good customer communication, reasonable prices for sale goods. Delivery badly delayed due to PayPal error, and I believe returned to seller, but when seller was advised by me of new address, re-sent... See more
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Scam company, goods arrived but obviously a cheap copy - i ordered flip flops, coral coloured suede tops and orthopaedic soles, reduced to £29 from £69 - seemed like a bargain. Well all I’ve done is p... See more
Company replied
A V O I D !!! As many have said previously...I wish I had read the reviews before purchasing the orthopedic sandals! As others have said, they are nothing like the leather look as advertised, they... See more
Company replied
My wife has always had a problem getting comfortable shoes / that look good and don’t hurt her feet when she wears them. After many shoes bought in the past she, at last, has found the answer in that... See more
Company replied
2.5
Poor
230 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Your offers are very pleasing to the…
Your offers are very pleasing to the eye. My purchase is a real bargain for the quality of the item
July 17, 2024
Unprompted review
Reply from Nilnook
Dear Stephen,
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
NilNook's products are fantastic
NilNook's products are fantastic! The quality is evident in every piece I have bought.
July 6, 2024
Unprompted review
Reply from Nilnook
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
A VERY GENEROUS AND UNEXPECTED GIFT
NILNOOK SANDALS
Unfortunately I ordered a pair of sandals in 6.5 which, when delivered, were much too big for me.
I wrote to them asking if I could return them and, as I had spotted another pair of sandals which were exactly the same price, I suggested swapping them - I would return the sandals which were too large and would receive the new sandals in the right size.
Imagine my delight when they said I could keep the ill fitting sandals and gave me a new code which was exactly the price of the new sandals! So I ordered them promptly and will give the too big sandals away. That way there is no money lost anywhere and my friend will receive a new pair of orthopaedic sandals!
July 16, 2024
Unprompted review
Reply from Nilnook
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
Ordered Orthosun sandals and when…
Ordered Orthosun sandals and when arrived were cheap and rubbish. I asked for my money back but was told I could have a voucher for it, 30% refund or pay shipping which is in Macedonia. Will never order anything from them again
July 16, 2024
Unprompted review
Reply from Nilnook
Dear Rita,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
Genuine honest company
Genuine honest company . I purchased shoes that were too small . They gave a very generous discount on future purchases and offered to replace them promptly with no quibble . Excellent customer service , would highly recommended.
July 16, 2024
Unprompted review
Reply from Nilnook
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
Excellent Service
I have been very impressed with both the quality of the product I purchased and the service provided by Nilnook.
I purhased 2 pairs of OrthoX orthopedic shoes [ white and blue] on the 29th June 2024.
They arrived via free shipping on the10th July. The shoes were light in weight, and appeared extremely comfortable to wear and I was very pleased with them
However I discovered a slight problem with heel of the right shoe when wearing the blue pair.
I contacted Nilnook who could not have been more helpful.
They provided me with options to remedy the situation which included a complete refund of the cost of the shoes, or a replacement pair being provided.
I requested a replacement pair on the 15th July and was informed within hours that the shoes were being shipped to me at no extra cost. I could not ask for a better service.
July 11, 2024
Unprompted review
Reply from Nilnook
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
Customer services was excellent
Customer services was excellent. They actually responded very quickly and you got a real person that you could communicate with. I would order again.
July 12, 2024
Unprompted review
Reply from Nilnook
Dear Carola,
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
Reply from Nilnook
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
Easy transaction
Easy transaction. Updates given throughout the order process.you are offered £5 if your review is positive. Turns out this is £5 discount on your next order.
The shoes I bought are very comfortable. I have a bad toe and these allow me to walk properly again. I would have offered more stars if it wasn't a blatant attempt at bribery
July 1, 2024
Unprompted review
Reply from Nilnook
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
Letting you know how I feel
I like how you show the products and clearly state the cost which is easy to understand.
July 13, 2024
Unprompted review
Reply from Nilnook
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
Reply from Nilnook
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
Good quality products
Service is excellent. The item works very well for me and arrived expediently and well packaged. Looks like company have well thought through quality items for sale at very competitive prices.
June 12, 2024
Unprompted review
Reply from Nilnook
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
Sell Trash and Refuse Order Cancellation
Ordered an item from Nilnook in early June. As I hadn't received it (or a dispatch notification), on 21st June I wrote to Nilnook and canceled the order.
Nilnook wrote back to me refusing to accept the cancellation stating that the order had been processed. I informed Nilnook that under the Consumer Contacts Regulations (Distance Selling) 2013 I had the legal right to cancel which could not be refused and demanded a refund.
Having raised a claim with PayPal, Nilnook then informed me that the order had been dispatched.
Received an item on 28th June which is nothing like the item I ordered. Nilnook are scammers.
Note that Nilnook also trade as Pisa Marketing Ltd and 4PX ExpressUK Co Ltd.
June 28, 2024
Unprompted review
Reply from Nilnook
Dear Customer,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
Every product I've received from…
Every product I've received from NilNook has been of the highest quality. They clearly take pride in offering the best.
July 2, 2024
Unprompted review
Reply from Nilnook
Dear Hannah,
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
This is scam company., Do not be taken in .
This is scam company and I was sucked in. I should have checked their credentials. Much to my regret I ordered a Jet Washer, believing the splurge that it would be effective in meeting my needs as disabled and ageing person "not so". The appliance that they sent was ineffective, underpowered, not fit for purpose and exaggeratedly overpriced. (Amazon is offering the same jet washer at the third of the price I paid, and performance reviews are extremely poor.)
I asked for a refund of my 25 pounds or so and all they of offered me is 30 percent of my order.
Forget the pretty website, it is all a con. This so called company and their web site must be taken down. Even Trustpilot has been taken in.
July 9, 2024
Unprompted review
Reply from Nilnook
Dear Kenneth,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
This company.is a fraud
I ordered a pair of sandals for holiday they.were poor quality so I wanted to.return.and get a refund as advertised They have offered me ,£12 not the 39.99 I paid. Do not.buy.from this company they are crooks inflated prices for shoddy goods.
I have received a standard reply.from the company as they issue on.all the complaints this is a genuine review as with others I have been asked to return to MACEDONIA but the parcel came from Southall UK
July 9, 2024
Unprompted review
Reply from Nilnook
Dear Lyn,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
EXCELLENT CUTOMER SERVICE.
EXCELLENT CUTOMER SERVICE.
KEPT ME INFORMED OF DELIVERY STATUS FROM TIME OF ORDER THROUGH TO DELIVERY
July 11, 2024
Unprompted review
Reply from Nilnook
Dear Julia,
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
Do not buy from this company
Do not buy from this company. Website and communication is very slick and you feel is professional. It’s not.
I ordered a pair of supposedly orthopaedic flip flops. They arrived yesterday. The plastic upper and lower parts of the shoe are filled with glue which has overflowed on both shoes on both sides. Sizing is also very small. Overall they look very cheap and cannot see how they are orthopaedic in any way. Will possibly wear in the garden but nowhere else!
July 3, 2024
Unprompted review
Reply from Nilnook
Dear Ann,
Thank you very much for your feedback regarding your experiences with our products and services. We take every feedback seriously and strive to continuously improve our products and processes.
Your trust and satisfaction are extremely important to us, and we want to ensure that you are completely satisfied with your order from NilNook.
We want to emphasize that we are actively working on optimizing delivery times and ensuring that our products meet the highest quality standards. Our customer service team is always available to resolve any issues and provide you with the best possible support.
Our customer service is available Monday through Friday during regular business hours. If you have specific concerns or need further assistance, please do not hesitate to contact us directly. You can reach us at info@nilnook.co.uk.
We thank you for your understanding and patience. At NilNook, we are committed to meeting your expectations and providing you with a positive shopping experience.
Kind regards,
The NilNook Team
I have been extremely pleased with the…
I have been extremely pleased with the quality of products from NilNook. They are well worth the investment.
June 29, 2024
Unprompted review
Reply from Nilnook
Dear Corey,
Thank you for your feedback!
Your satisfaction motivates us to continuously improve.
Kind regards,
The NilNook Team
Dissatisfied customer
I ordered some sandals from this company thinking it was a UK company . The sizing on these sandals are so incorrect they might fit my grand daughter ?!?! Now to find out I will have to send them back to MACEDONIA.
What a con ,it will cost probably as much as the sandals did ! I don't know how this company can get away with this. From a very dissatisfied customer ! Oh I have just had a reply from Nilnook it's not even in English so that explains alot, I haven't had a reply to acknowledge a return having emailed them today so just beware future customers!
July 8, 2024
Unprompted review
Reply from Nilnook
Sehr geehrte Julie,
wir danken Ihnen herzlich für Ihr Feedback bezüglich Ihrer Erfahrungen mit unseren Produkten und unserem Service. Wir nehmen jede Rückmeldung ernst und setzen alles daran, unsere Produkte und Abläufe kontinuierlich zu verbessern.
Ihr Vertrauen und Ihre Zufriedenheit sind uns enorm wichtig, und wir möchten sicherstellen, dass Sie mit Ihrer Bestellung bei NilNook rundum zufrieden sind.
Wir möchten betonen, dass wir aktiv daran arbeiten, die Lieferzeiten zu optimieren und sicherzustellen, dass unsere Produkte höchsten Qualitätsstandards entsprechen. Unser Kundenservice-Team steht Ihnen jederzeit zur Verfügung, um etwaige Probleme zu lösen und Sie bestmöglich zu unterstützen.
Unser Kundenservice ist von Montag bis Freitag während der üblichen Geschäftszeiten für Sie erreichbar. Wenn Sie spezifische Anliegen haben oder weitere Unterstützung benötigen, zögern Sie bitte nicht, sich direkt an uns zu wenden. Sie erreichen uns unter info@nilnook.de.
Wir danken Ihnen für Ihr Verständnis und Ihre Geduld. Wir von NilNook sind bestrebt, Ihre Erwartungen zu erfüllen und Ihnen ein positives Einkaufserlebnis zu bieten.
Mit freundlichen Grüßen,
Das NilNook Team
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