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NineLife Canada Reviews 191

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TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

I had an absolutely terrible experience with NineLife.ca, and I feel obligated to warn others. This company is, in my opinion, most likely operating like a scam. I received a product that was... See more

Rated 5 out of 5 stars

Wonderful customer service! They dealt with my shipping issues immediately and used another shipping company. When my parcel went missing, immediately they sent my order again at no cost. Not many co... See more

Rated 5 out of 5 stars

NineLife were very prompt responding to my order request, and when the delivery of my product was delayed, they looked into it immediately and were able to give me an accurate, revised delivery date.... See more

Rated 5 out of 5 stars

Very difficult to find Lawry's Seasoned Pepper in Canada, but I found this. I remember this being available in Canada when I was young but for some reason, it isn't available at grocery stores today.... See more

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

191 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Exceptional Customer Service

My order came quickly with updates along the way, this was my first time using ninelife but it offered the product I wanted and will continue to purchase from them.

July 23, 2025
Unprompted review
Rated 1 out of 5 stars

Three weeks after payment taken order…

Three weeks after payment taken order still not shipped.
The WORST customer service ever
Stay away

Order CA-NL#P162960439

September 17, 2025
Unprompted review
NineLife Canada logo

Reply from NineLife Canada

Dear Customer,

Thank you for your feedback! However, we are unable to trace an order that corresponds to your review. Could you please provide the order ID? This will help us resolve the matter quickly.

Thank you!
NineLife

Rated 4 out of 5 stars

Happy customer

I received the merchandise as describe and the delivery was fast ! I am a happy customer !

August 3, 2025
Unprompted review
NineLife Canada logo

Reply from NineLife Canada

Hi Julie,

We understand that you are not happy with the service provided to you, and assure you that this will be checked thoroughly and corrective measures will be taken.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
NineLife

Rated 5 out of 5 stars

Prompt delivery with no hassles

Prompt delivery with no hassles. I’m also impressed that ninelife facilitated the purchase of shelf stable ripple kids milk , I’ve been looking for the product for a while now and it’s really scarce to find in the Canadian market.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Make mine a Builders

Fast, efficient service. Very happy to have our favourite tea arrive promptly. Tracked it door to door and it arrived as promised.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Organic and very low lead.

I bought this brand due to its very low lead content. This is a very serious situation with global cinnamon rt now. Pls monitor yr brand so we always know that it is clean and pure. My shipment was lost during the cdn mail strike but finally came. Company was easy to communicate with.😇

January 4, 2025
Unprompted review
Rated 4 out of 5 stars

Love the bracelet

We really like the Bracelets just took for ever to receive should have had them long before the postal strike but never the less yes I would buy from here again but work on your delivery And they do work excellent quality

January 5, 2025
Unprompted review
Rated 1 out of 5 stars

They overcharge

They overcharge. The bfree cup is $45 on its website, ninelife charges $178 for 2.

November 7, 2024
Unprompted review
NineLife Canada logo

Reply from NineLife Canada

Dear Customer,

Unfortunately, we couldn't locate your order based on the information provided. To assist you better, please share your order number with us.

Once we have your order number, we can look into your query and provide the necessary assistance.

Thank you for your understanding and cooperation.

Regards,
Vidisha

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