NineLife Canada Reviews 191

TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

I had an absolutely terrible experience with NineLife.ca, and I feel obligated to warn others. This company is, in my opinion, most likely operating like a scam. I received a product that was... See more

Rated 5 out of 5 stars

Wonderful customer service! They dealt with my shipping issues immediately and used another shipping company. When my parcel went missing, immediately they sent my order again at no cost. Not many co... See more

Rated 5 out of 5 stars

NineLife were very prompt responding to my order request, and when the delivery of my product was delayed, they looked into it immediately and were able to give me an accurate, revised delivery date.... See more

Rated 5 out of 5 stars

Very difficult to find Lawry's Seasoned Pepper in Canada, but I found this. I remember this being available in Canada when I was young but for some reason, it isn't available at grocery stores today.... See more

4.4

Excellent

TrustScore 4.5 out of 5

191 reviews

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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

The olives that I purchased from you I…

The olives that I purchased from you I cannot get anywhere else in Canada. What is special about them is they contain no vinegar or oil both of which I need to avoid eating. Medical Medium has recommended this brand of olives. I follow Medical Medium eating protocols. The only thing of course is they are very very expensive and it is expensive to get them shipped to me. They will be used only for a treat now and again to make them last

December 8, 2023
Unprompted review
Rated 1 out of 5 stars

SCAM !!!

SCAM !!!! I ordered the cream for $107, I received an order confirmation and that was all. The phone number listed on the site does not work, the chat does not work, they do not respond to messages

September 15, 2023
Unprompted review
NineLife Canada logo

Reply from NineLife Canada

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest?

Regards,
Swapnil

Rated 1 out of 5 stars

SCAM - had to cancel credit card

Reviewed multiple emails about my tracking number, when I tried to track it - it told me I owed duties. I input my credit card information and then it tried to charge my card $1200 CANADIAN from "MYGRAPHIC". I immediately cancelled my card and will no doubt never receive my products I purchased over $100 worth.

July 16, 2023
Unprompted review
NineLife Canada logo

Reply from NineLife Canada

Hi Shelby,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest?

Regards,
Swapnil

Rated 4 out of 5 stars

The wait time was reasonably short and…

The wait time was reasonably short and the communication between us was excellent.

The cost of the product was astronomical but I could not find this particular product anywhere in Canada.

It was a necessary item (contact lens solution) that appears to be back ordered in our country.

February 28, 2023
Unprompted review
Rated 5 out of 5 stars

Reliable and prompt service

I have been looking for Ligaplex 1 since we moved back to Canada. An excellent product! Your service was excellent. Prompt reply and I was able to track the package right to Northern Canada. Thank you!

January 25, 2023
Unprompted review
Rated 1 out of 5 stars

I wanted to order from this company but…

I’m writing to warn people not to buy from this company. There are also bad reviews about scamming from one of the other DBA’s associated with this company. Also, even though their website is listed as ninelife I don’t find any physical listing for this business in Canada, only a registered business address in Delaware, and China, and the UK. And anyone can get a Canadian phone number. I wanted to order from this company months ago but saw some weird prices—like 535.00 for a 50lb.bag of flour. I buy a 50 lb bag of flour 3-4 times a year and I pay under 40.00. When I called them and asked why their prices were so off, they gave me some weird answer. I’ve noticed many, many bad reviews on sitejabber and when I checked this company out claims they have two offices, one in Kong Kong, and one in the UK, and they have several other DBA businesses listed in Lewes, Delaware, and just reading from one of them, I found a lengthy review that accused them of scamming their customer—just like reviews in sitejabber about ninelife.

January 4, 2023
Unprompted review
NineLife Canada logo

Reply from NineLife Canada

Hello,

I can completely understand your concern regarding the price. I want to let you know that the price on our website involves various factors like demand and supply, customs charges, quality, etc., which is why our price differs from other local vendors. We do hope you will give us another chance in the near future.

Regards,
Swapnil

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