NineLife Canada Reviews 191

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I had an absolutely terrible experience with NineLife.ca, and I feel obligated to warn others. This company is, in my opinion, most likely operating like a scam. I received a product that was... See more

Rated 5 out of 5 stars

Wonderful customer service! They dealt with my shipping issues immediately and used another shipping company. When my parcel went missing, immediately they sent my order again at no cost. Not many co... See more

Rated 5 out of 5 stars

NineLife were very prompt responding to my order request, and when the delivery of my product was delayed, they looked into it immediately and were able to give me an accurate, revised delivery date.... See more

Rated 5 out of 5 stars

Very difficult to find Lawry's Seasoned Pepper in Canada, but I found this. I remember this being available in Canada when I was young but for some reason, it isn't available at grocery stores today.... See more

4.4

Excellent

TrustScore 4.5 out of 5

191 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely Impressive!…

I’ve never been this impressed with the way a delivery was handled. I never lost track of the goods till it was delivered.
Really Outstanding Service!

December 8, 2022
Unprompted review
Rated 3 out of 5 stars

Reliable

Easy to order. Fast delivery. But there was tape everywhere so it ruined thé boxes when I triied to open them. I ordered 3 boxes of tea and the package was wrap properly but when I opened the package, the 3 boxes were tape together and I had to destroy the boxes to access the tea bags. I now have 60 tea bags that no longer lives in the boxes.

December 19, 2022
Unprompted review
NineLife Canada logo

Reply from NineLife Canada

Hi Louise,

We appreciate your feedback and understand that you were not happy with the condition in which the product was delivered to you. We are investigating the case further and reevaluating the product in question. I can confirm that corrective actions are taken to avoid such errors in the future. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Rated 4 out of 5 stars

Fast delivery, good product

Delivery arrived in reasonable time & the bottle was well wrapped in protective material. I like the product. My only suggestion for improvement would be to consider switching biodegradable bubble wrap or recyclable paper padding

December 10, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Customer service was extremely attentive, in a timely manner, valued me not only as one more customer, communication was key. They even helped fixing my mistake when filling out my address. That made sure I received the parcel correctly. I am extremely satisfied and will be encourage to both order again from Ninelife and recommend it for friends.

November 8, 2022
Unprompted review
Rated 4 out of 5 stars

This is in response to a request from you for elaboration.

I previously informed you of a less than desirable portion of my order for four bottles of Necta Sweet 1000. One of the bottles had all of the tablets 'glued' together making them impossible to remove from bottle without trying to pick them apart. Most of the tablets were broken up when this was attempted.
The other three bottles were fine, with no 'gluing' together.

October 25, 2022
Unprompted review
Rated 5 out of 5 stars

Thanks for sending me the Ghirardelli…

Thanks for sending me the Ghirardelli chocolate product. It is a very fine treat. The experience was great.
I look forward to doing more business with your company.
My new credit card company indicated they may have stopped the transaction so I was doubly happy with my delivery. I also enjoy the regular product updates.

September 14, 2022
Unprompted review
Rated 5 out of 5 stars

great review

there was an issue for me and the team at ninelife was fantastic, they were very helpful and trustworthy.

September 25, 2022
Unprompted review
Rated 5 out of 5 stars

Very happy with NineLife

We ordered an item that you cannot buy in Canada for some reason. This is the second time we have ordered from NineLife and we felt confident in ordering from them again. We are very pleased with their delivery time, and for providing tracking so we can see the progress of our orders. Thank you NineLife.

September 7, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look