Absolutely outstanding customer service. Best I have ever experienced. The clothes are amazing quality. Beautifully packed and presented. Unfortunately I am in between two sizes for tha asana boo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My next Ninepine order was delivered last week: a gorgeous bleu merino relaxed turtleneck. So soft and fits beautifully under my blue blazer. String of pearls and ready for my management meeting. Del... See more
Company replied
Great product and very pleasant service. I shopped Ninepine many times and own both trousers (entire collection ) and shirts by now. All very high quality and super-comfy as advertised. They look awe... See more
Company replied
I bought the asana pants in brown 36 inch inseam (fyi so delighted to find somewhere that does trousers long enough as a 6 foot 1 girl!). They arrived and were so soft/comfortable but still looked sma... See more
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Company details
Written by the company
We are a Stockholm-native studio creating versatile and thoughtfully designed pieces for your everyday Comfort and aesthetics should coexist, not compete. The Ninepine woman moves seamlessly through work, travel, and life. She demands comfort, expects quality, and doesn’t compromise on style. We design for her: with refined, versatile pieces engineered for the luxury of comfort
Contact info
Kungsgatan 19, 10631, Stockholm, Sweden
- help@ninepine.com
- ninepine.com
4.2
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Best trousers brand
Ninepine Asana relaxed straight pants and jeans are amazing. They are comfortable, classy and fit perfectly. I’ve had difficulty finding long trousers as I’m tall (1.80) and I’m thrilled to have discovered Ninepine!
Their shirts also have rather long sleeves, which is much appreciated.
Bravo Ninepine!
October 31, 2025
Unprompted review
Reply from Ninepine
Thank you so much for your kind words! We’re so happy to hear you’re loving your Asana Relaxed Straight Pants and Jeans , and that the fit works perfectly for your height. It’s great to know our longer inseams and sleeve lengths are making a difference.
We’re so grateful for your kind feedback and hope you continue to enjoy your Ninepines :)
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Absolutely love the brand
Absolutely love the brand, I now have 6 pairs of trousers from them and a skirt, basically all I wear is ninepines, the most comfortable trousers and jeans ever AND they have extra long ones from my 1m80. Easy returns as well, no fuss. 1000% recommend
October 1, 2025
Unprompted review
Reply from Ninepine
Wow, thank you so much for your amazing review Evelien! We’re thrilled to hear you love your Ninepine pieces and that they’ve become your everyday go-tos. It’s great to know our extra-long styles are the perfect fit for you, and that our returns process made things easy.
We really appreciate your support and recommendation :)
Once you try, you can’t stop ;)
Once you try Ninepine… you can’t help but keeping on coming back!
I lost count of how many items I purchased so far.
Love the minimalistic and at the same time posh style, together with the comfort and the high quality of the materials.
October 24, 2025
Unprompted review
Reply from Ninepine
Hey Alice, absolutely love your enthusiasm! This is awesome, and really thrilled to hear you are loving your ninepines. Sounds like your wardrobe has found its happy place! Thanks for sharing the love :)
Exceptional customer service
This company are so brilliant. Their customer service is exceptional. I had an issue and e mailed on a Sunday afternoon. I received a response within 2hrs! On a Sunday!! Other retailers take note - this is how you run a business. I should also mention that the quality of the clothing is also superb!
October 19, 2025
Unprompted review
Reply from Ninepine
Hi Chrissie, we love that our customer care team could turn your Sunday around so quickly. Providing exceptional service and top-quality clothing is what we strive for every day, and it means the world to know it’s making a difference. Your kind words truly made our day :)
Great experiences with Ninepine.
All my experiences with Ninepine have been very positive. Their products are great and their customer service is outstanding. I recently ordered something and realised shortly afterwards that I had made a mistake. I sent an email to them and within minutes the issue had been resolved. No fuss, no hassle, just great service.
October 10, 2025
Unprompted review
Reply from Ninepine
Thank you so much for your kind words Peter! We’re really happy to hear you’ve had such great experiences with us and that our team could help sort things out quickly. Your support truly means a lot!
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Can confirm that these are indeed the most comfortable jeans I’ve ever had!
Can confirm that these are indeed the most comfortable jeans I’ve ever owned! I got the Relaxed Fit Jeans and they almost feel like wearing tights; so comfortable. I’m not usually a fan of the look of denim with elastane, but these look beautiful and you almost can’t see that they have elastane at all.
Looking at the size chart, I was in between sizes, so I used the find-my-size-tool based on my body dimensions and they recommended the perfect size.
Very short delivery times too.
October 3, 2025
Unprompted review
Reply from Ninepine
Hey Nanna, that’s such a glowing feedback, thank you for sharing! It’s amazing to hear how the Relaxed Fit Jeans exceeded your expectations in both comfort and style. The fact that they feel like tights but still look like classic denim is a win-win! Quick delivery is just the cherry on top :)
Great company and products
The product descriptions are accurate, communications are sufficient not annoyingly numerous.
Their products are excellent quality, comfortable and versatile.
Customer service, on the rare occasion it was required, was outstanding.
I’m always very happy to deal with Ninepine.
August 28, 2025
Unprompted review
Reply from Ninepine
Thanks!! Knowing that you find our products to be of excellent quality, comfortable, and versatile truly means a lot to us. It's always a pleasure to serve customers like you, and we're grateful for your continued support of Ninepine :)
Amazing Asana relaxed straight pants and jeans
I owned a number of Asana relaxed straight pants and jeans and loved them all. Material are so soft and comfortable, something which I could not find in other brands.
Wish Ninepine could offer free shipping to Singapore with minimum purchase like other international brands.
October 4, 2025
Unprompted review
Reply from Ninepine
Thank you so much for your kind words Judy. Absolutely thrilled to hear how much you love the Asana Relaxed Straight pants and jeans. 💛 We truly appreciate your feedback and hope to be able to offer free worldwide shipping as we continue to grow. Thanks for your continued support :)
Relaxed Demin Jeans, very comfortable!
I like the Relaxed Demin Jeans best, very comfortable and the model is perfectly designed.
September 30, 2025
Unprompted review
Reply from Ninepine
Hey Lisa, thank you so much for sharing your feedback! We’re delighted to hear that you love the Relaxed Denim Jeans and find them so comfortable, it means a lot to us.
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The answers to your questions came…
The answers to your questions came relatively fast. The quality is super. All works good.
June 15, 2025
Unprompted review
Reply from Ninepine
Thank you so much for your kind words Ingrid! We’re thrilled to hear that your questions were answered quickly and that you’re happy with the quality. It means a lot to us to know everything is working well for you :)
Super nice and versatile clothings
Super nice and versatile clothings. Basic and stylish in one. Such good quality and that’s why you can easily both dress up and down with the different pieces and always feel well dressed.
September 25, 2025
Unprompted review
Reply from Ninepine
So glad you find the clothing both versatile and stylish. Lone. It’s wonderful to hear you value the quality and that the pieces make you feel well dressed whether you’re dressing up or down. Thank you for sharing your insight :)
These pants are great, and Ninepine also:)
The pants are great! Quality of fit and material. To combine and style at multiple ways. And to use at many occasions. Love them! Also the jacket I bought recently.
Within a few days I recieved my order, so that's great as well.
June 23, 2025
Unprompted review
Reply from Ninepine
We’re so thrilled to hear you love the pants & jacket. It’s wonderful to know you’re enjoying the fit, quality, and versatility. Also happy to hear that your order reached you so quickly as well. We really value your feedback :)
Order #695598
Order #695598
Not received, not refunded, never heard back from them.
September 24, 2025
Unprompted review
Reply from Ninepine
Hi Anastasiia, we're truly sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how disappointing it is when an order doesn’t arrive as expected. Our team ships thousands of parcels each day, and while we strive to ensure every delivery goes smoothly, we rely on customers to provide complete shipping details and to notify us if something goes wrong so we can step in and help.
In this case, it appears the Packstation number was not provided during checkout, which unfortunately caused delivery complications. Additionally, we didn’t receive any communication from you regarding the missing item, so we had no way of knowing there was an issue. Had we been contacted, we would have investigated and worked toward a resolution right away.
Our team will look into this now, and send an email with the solution details. We can always be reached on help@ninepine.com.
Ninepine Team
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So comfortable
So comfortable
I am delighted with my purchase of straight leg Asana pants. Arrived promptly to NZ and are soft and comfortable and look good- much smarter than I expected Lounge wear comfort smart enough to wear to work- I have gone on to buy them in 2 more colours I am going to try some different styles.
July 1, 2025
Unprompted review
Reply from Ninepine
Hi Winnie, what a joy, thank you for sharing! It's super exciting that the Asana pants ticked all the boxes for you, from comfort to style. It’s wonderful to know they’ve made it all the way to NZ and are already part of your wardrobe in multiple colours :)
I have already ordered 6 jeans
I have already ordered 6 jeans. They fit well and are extremely comfortable.
September 12, 2025
Unprompted review
Reply from Ninepine
That’s fantastic to hear Sandrine. Comfort and fit are everything! Thanks so much for your support, we’re thrilled you’re loving the jeans.
Great customer support and great products!
The reviews of Ninepine were amazing so of course I had to try it. My budget is pretty tight, but finding a suitable pants was almost impossible. But the Asana fits great! Stretchy, soft and it doesn't lose it's shape. This is definitely my new n.1 After 2 months of regular use, a hole unfortunately developed at the stitchline on the back I contacted support and to my surprise they will send me a new pair! I had contact with Fjona who replied very kind and quick! I promised her a review and here you have it. Good people and good companies need to be appreciated 👍🏻. Keep up the hard work!
September 11, 2025
Unprompted review
Reply from Ninepine
Aw yay! Thanks so much for sharing your experience Lianne :) It means the world to us that even with a tight budget, you found something that truly fits, both in comfort and quality.
While we always strive for durability, we know things can happen and we’re glad Fjona was able to assist you quickly and kindly. Always here if there is anything else we can help with.
Very good comfort
Very good comfort, nice design and I have received many questions from friends about my trousers as well as my shorts. I will continue to recommend your products and service about sizing and how they fit different body shapes.
BR Agnetha
September 10, 2025
Unprompted review
Reply from Ninepine
Hey Agnetha, we love that you're enjoying both the comfort and design of the ninepines you have received, and even more delighted that they've sparked conversations among your friends. We appreciate your recommendation!
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Most comfortable jeans ever
I have ordered both jeans, pants and tops from Ninepine- great fit and SO comfortable. Can not recommend Ninepine enough! Fast delivery and great clothes
September 6, 2025
Unprompted review
Reply from Ninepine
We're absolutely thrilled to hear that you're loving your Ninepine pieces Sara, comfort and fit are exactly what we strive for, so it means the world to know we’ve hit the mark for you. Thanks again!
Fantastic Company
Fantastic customer service. Love the trousers I purchased. Really high quality, fit is great and they're so comfortable and easy to wear whilst looking smart.
September 5, 2025
Unprompted review
Reply from Ninepine
Hi Deanne, appreciate your feedback! It's awesome that you're enjoying your ninepines, they were designed to bring together comfort, quality, and effortless style. And hearing that our customer care team made a great impression truly means a lot to us :)
Super fast delivery
Super fast delivery. Beautiful quality and a bonus if you're diddy.
September 4, 2025
Unprompted review
Reply from Ninepine
Love this Diane, glad to hear your order arrived quickly & that you're loving the quality (that's exactly what we aim for.) And yes, we’re proud to offer styles that flatter all shapes and sizes, especially for our more petite customers.
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