SharkNinja UK Reviews 

52,284
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 9,364 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service, noting that packages arrive right on time or even the very next day. People also appreciate the supportive customer service team when dealing with warranty replacements or general inquiries. Consumers are thrilled with the high quality of the appliances, highlighting their impressive performance and straightforward online ordering. However, some people mentioned experiencing frustrating delivery delays, missing courier updates, or occasionally receiving incorrect replacement parts. A few reviewers also noted occasional issues with damaged packaging, missing tracking information, or items arriving in a used condition.

What people talk about most

Product

Consumers find product to be positive, highlighting great value and excellent build quality. Many reviewers... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting exceptionally fast shipping... See more

Quality

Reviewers highlight positive aspects of quality, expressing general satisfaction with the excellent build and... See more

Order

People report mixed experiences with order processes. While many consumers praise the very fast service,... See more

Service

Customers consistently note positive experiences with service, highlighting outstanding support and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called Shark customer support as I had been having issues with my shark upright vacuum cleaner. I had already gone through the troubleshooting manual and still had an issue. The item was within the wa... See more

Rated 5 out of 5 stars

First class service. Our 6 month shark hand held cleaner failed to work after a Full charge. So we reported to you and completed a fault summary on line. You immediately replied and sent us an email... See more

Rated 5 out of 5 stars

My order was showing as delivered but it had not been delivered. The photo the courier took was not my address. Shark Ninja sorted this and within 24 hours I had my delivery. Fantastic customer se... See more

Rated 5 out of 5 stars

I ordered on the Saturday and it came on the Sunday! The vacuum its self is just what I expected and pleased that the battery life enables me to vacuum the whole house (3 bedrooms) as this is the firs... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

52K reviews

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4.5

All reviews

(52,284)

9,792 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Truly next day delivery

Truly next day delivery. Shark Ninja products are good quality and are often offered at excellent prices. Very happy with each of the products I have bought from them

September 18, 2026
Rated 5 out of 5 stars

Faulty part replaced in under 24 hours!

My shark cordless cleaner had developed a screaming sound, under warranty. After checking that cleaning process had been followed and listening to the noise it was agreed that the motor was at fault so a new hand held part would be ordered. It was delivered next day-less than 24 hours from my call

September 18, 2026
Rated 1 out of 5 stars

I ordered a hoover to be delivered to a…

I ordered a hoover to be delivered to a pick up point. On the day of delivery I checked the dpd app and it said they couldn't deliver there??? Do would deliver to my home thst day ..... they didnt so I put my neighbours as an alternative address, app showed it was being delivered around 630pm. I was home and so was my neighbour but the app just said it couldn't be delivered and has been sent back to you. No explanation ..... nothing!! So I am £150 down, no hoover and no idea what happens now!!! Rubbish 'service'

September 18, 2026
SharkNinja UK logo

Reply from SharkNinja UK

Hi Sharon,

Thank you for taking the time to share your experience. We understand how frustrating it is to be left without your order and with limited information about what happened during the delivery process.

We can see that the parcel is currently being returned to our warehouse. Once it has been received and processed, a refund will be issued and confirmation will be sent to you by email. In the meantime, you'll continue to receive any available updates through the delivery tracker.

If you'd like to discuss this further with our team, please get in touch via:

https://support.sharkninja.co.uk/contact-us

We're sorry for the disappointment this has caused and appreciate your patience.

Kind regards,
SharkNinja UK

Rated 5 out of 5 stars

Excellent

The pipe split on my hoover assistant very helpful and polite the next day a replacement was sent , excellent service

September 18, 2026
Rated 5 out of 5 stars

Easy to order

Easy to order. Kept upto date with the progress of the order which was on time. Product was as expected. Lovely

September 18, 2026
Rated 5 out of 5 stars

Was pleased with the service that Jake…

Was pleased with the service that Jake gave me a couple of days ago. He was very helpful and efficient. His English was excellent! Many call centres have unfortunately people who aren’t able to communicate. I had difficulty processing the guarantee through the QR code and Jake was very eager to help! If it hadn’t been for Jake’s assistance I would’ve given up!!!

September 16, 2026
Rated 5 out of 5 stars

Others Could Learn From SharkNinja UK

I had an issue with my SilkiPro hair straightener, SharkBeautyUK social media customer support team sent me out a replacement next day, absolutely brilliant customer care, honestly the best experience, they were friendly, polite and very can do. I wish more organisations were as good as SharkNinja.

September 18, 2026
Rated 5 out of 5 stars

Wonderful customer service from Shark

Very good customer service with shark. I spoke to a lovely lady called Carey who was soo friendly and understanding. She was ever so kind and solved my problem very quickly. I recieved the order the very next day. Excellent service from shark and I would recommend Shark to all my friends. Thankyou soo much to Shark customer service and especially Carey who looked after me soo well.

September 15, 2026

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