Called Shark customer support as I had been having issues with my shark upright vacuum cleaner. I had already gone through the troubleshooting manual and still had an issue. The item was within the wa... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First class service. Our 6 month shark hand held cleaner failed to work after a Full charge. So we reported to you and completed a fault summary on line. You immediately replied and sent us an email... See more
My order was showing as delivered but it had not been delivered. The photo the courier took was not my address. Shark Ninja sorted this and within 24 hours I had my delivery. Fantastic customer se... See more
I ordered on the Saturday and it came on the Sunday! The vacuum its self is just what I expected and pleased that the battery life enables me to vacuum the whole house (3 bedrooms) as this is the firs... See more
4.5
Excellent
52K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding Service
Unbelievable high standard of service. My air fryer was with me the day after ordering. What more can anyone ask? Six star rating.
September 18, 2026
Been wanting this fan for a while then…
Been wanting this fan for a while then it was on big discount with free postage. Expected it to arrive in 4 or 5 days but was here in 1 1/2 days after the order! Great service as always Shark.
September 18, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The item arrived perfect luckily!
The item arrived perfect luckily!
The box was torn, but not noticeable, as when taking the delivery the driver had the split towards himself. I have no idea if the item had any protection in the box when sent, but none when recieved, was there any put in the box? No receipt in the box. Luckily the item was perfect and is working fine. Items in too big a box not a good idea, as with no protection get thrown inside the box. I'm guessing this is what happened. Otherwise everything fine. Thank you.
September 18, 2026
Reply from SharkNinja UK
Hi William,
Thank you for taking the time to leave a review.
However, we're sorry to hear about the condition of the packaging on arrival. We understand your concern after receiving a parcel with a torn box and what appeared to be little or no protective packaging inside. Our products are packaged before dispatch to help protect them during transit, so it's disappointing to hear that the parcel arrived in this condition.
While we cannot confirm exactly what may have happened during transit, your feedback regarding the box size and the movement of the item within the parcel has been noted and will be shared with the team for review. In relation to the receipt, order documentation is typically provided electronically rather than being included within the package. We're glad the product itself arrived undamaged, and thank you again for bringing these concerns to our attention. We appreciate you taking the time to highlight these concerns, as customer feedback helps us improve both our packaging and delivery experience.
Kind Regards,
SharkNinja UK
Go on you know you want this.
Ordered online mid afternoon. Arrived following day lunchtime. Well packaged and everything supplied as listed. Ordering direct from Shark they register the appliance for you so no faffing about for guarantee . Out of the box and working in ten minutes. Does what it says on the box. 👍👍👍
September 18, 2026
Excellent service . Very efficient
Excellent service . Delivery was prompt and efficient . Would highly recommend Ninja for purchases.
September 16, 2026
Hardest part was placing the order
It took me over an hour to have my order accepted, when at last it was, it was very smooth
September 18, 2026
I loved the product
I loved the product! The product quality is above my expectation. I have done my hair this morning and the result was very satisfactory highly recommended.
September 18, 2026
Absolutely fantastic customer service…
Absolutely fantastic customer service from start to finish!
Made a claim under my guarantee which was dealt with promptly.
Replacement item despatched and delivered within 24 hours. Perfect 👌
September 15, 2026
Never had any problems with the…
Never had any problems with the products that I’ve got from shark/Ninja and always delivered within two days
September 18, 2026
EThe website was easy to use and service…
The website was easy to use and service and delivery was excellent. Worth paying a bit more for a replacement from the same company as the product.
September 18, 2026
Watch for the promise of next day delivery
I ordered a replacement lid and chute for my processor and really needed next day delivery, so I placed an order by the 8pm deadline as stated by Shark Ninja annnnd I bought a chopping blade I didn't really need all to meet the free next day delivery requirements of over £30.00.
Unfortunately the lid did not arrive via next day delivery but arrived the following day which was disappointing as I really needed the lid and I now have a chopping blade which I didn't really want or need.
Poor
September 18, 2026
Reply from SharkNinja UK
Hi Margaret,
Thank you for taking the time to leave a review.
We're sorry to hear that your order did not arrive within the expected next-day delivery timeframe. We understand how disappointing this must have been, particularly as you placed your order before the stated cut-off time and purchased an additional item to qualify for the free delivery offer. We recognize that receiving the replacement lid a day later than expected caused inconvenience. This is not the experience we intended to provide. Your feedback regarding the delivery promise and the impact this had on your purchase decision has been noted and will be shared with the relevant team for review. Should you need further support, please do not hesitate to reach out to us:
https://support.sharkninja.co.uk/contact-us
Kind Regards,
SharkNinja UK
Fantastic product
Fantastic product , very fast efficient delivery, continuous notifications to keep me informed of each stage of delivery very impressed
September 18, 2026
Awesome price ordered at 6pm delivered…
Awesome price ordered at 6pm delivered next day for free .
September 18, 2026
Excellent
This was a seamless transaction from start to finish. Ordering, communication and delivery were all spot on.
September 18, 2026
Love Shark
Observation more than any criticism - I found the range of vacuum cleaners a bit baffling, and several times I aborted ordering up before grasping the nettle.
Ordering up was straightforward and the new cleaner arrived less than 48 hours, well packaged and easy to assemble...in ten minutes it was up and running .
As usual, Shark equipment is well designed and attractive, so if this new one lasts a similar ten years to our old one, it might actually outlive us!
September 18, 2026
Fantastic product used a couple of…
Fantastic product used a couple of times love it!
September 16, 2026
Great buy!
Fast delivery, directly from SharkNinja. Came really well packaged. I have found it very easy to use, really helpful to have the recipe leaflet in to start using it and get used to it. Really like it’s all in one for both cold and warm. Great buy!
September 18, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.