I couldn't find an explanation on why a background color was required on their site and when I did some research, it looked like it would just be the color it was embroidered on. Based on the backgrou... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very happy with the quality of the patches. My only issue was my own issue as I ordered a 3.5 circle patch and it's a bit large for a popular hat brand / model. An area of improvement that would be aw... See more
Company replied
First time ordering from Ninja Patches and the whole experience was just great. I was a little nervous about the design, but someone from the team reached out to me right away to let me know a change... See more
I am so happy with the product that I received! The patches look even better than I expected for having some small details. The patch has an irregular shape and I was afraid that there would be extra... See more
Company details
Written by the company
Ninja Patches is the leader in custom patches, specializing in every style from embroidered patches, sublimated patches, rubber/silicone / PVC patches, print & stitch patches, leather patches, woven patches, 3d embroidered patches, faux leather patches, faux suede patches. Satisfaction Guaranteed. Free Shipping.
Contact info
2727 Commerce Way Suite 100, 19154, Philadelphia, United States
- 888-356-3665
- service@ninjapatches.com
- ninjapatches.com
4.0
Great
271 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer chat
The customer chat was super easy. I needed to reorder patches and they were able to help and send an invoice to my email.
January 10, 2025
Unprompted review
Reply from Ninja Patches
We appreciate your feedback, Meghan! We're glad the customer chat made reordering patches easy and that our team was able to assist with your invoice. We look forward to serving you again soon!
Thank you, Paul, Ronald and Ninja Patches!
Paul and Ronald worked closely with me to replicate patches that have been previously ordered. They answered my emails quickly, professionally and helped to complete the job. Thank you!!
January 10, 2025
Unprompted review
Reply from Ninja Patches
Thanks for the kind words! We're glad Paul and Ronald were able to assist you in replicating your patches and provide the support you needed. We appreciate your business and look forward to helping you again!
Your employee answered all my questions…
Your employee answered all my questions with expertise. Excellent, helpful, knowledgeable.
January 9, 2025
Unprompted review
Reply from Ninja Patches
We appreciate your kind words, DL! It's great to hear that our team was able to answer all of your questions with expertise and provide helpful assistance. We look forward to assisting you in the future!
Assistance with tax exempt
My first time ordering from Ninja Patches. I work for a non-profit and needed tax-exempt status. Ronald was super quick to reply and got my tax-exempt status resolved same day! Thank you!
January 8, 2025
Unprompted review
Reply from Ninja Patches
Thanks for sharing this, Beth! We’re happy to hear Ronald was able to take care of your tax-exempt status quickly. We appreciate your support and look forward to serving you again!
Very helpful!
I ordered a patch for my business and Carisha reached out and was very helpful.
January 9, 2025
Unprompted review
Reply from Ninja Patches
Thanks for the feedback, Abe! We're glad Carisha was able to assist you with your order. We appreciate your business and look forward to helping again soon!
Great Service!
Carisha proactively reached out to me to clarify the dimensions before they started production. They could have easily just created what I technically input on the order form. Instead, I got personalized attention that SAVED ME MONEY!!
January 8, 2025
Unprompted review
Reply from Ninja Patches
Thank you for sharing this! We're thrilled to hear that Carisha's proactive approach helped save you money and ensured your order was just right. We appreciate your feedback and look forward to working with you again soon!
Clear and Concise conversation
Clear and Concise conversation. Answered my question in a professional manner and was satisfied with the response even if it wasn't what I was looking for.
January 8, 2025
Unprompted review
Reply from Ninja Patches
Thanks for sharing this, Berry! We're glad to hear the conversation was straightforward and professional. We appreciate your understanding and look forward to helping you again!
Erin needs a raise!
Erin needs a raise!
Customer service was great, I had no issues.
January 8, 2025
Unprompted review
Reply from Ninja Patches
Thanks for the feedback, Christine! We're glad to hear that Erin provided excellent service. We appreciate your kind words and look forward to assisting you again!
Let me introduce Alvin
Let me introduce Alvin – the fastest and most professional individual I’ve ever had the pleasure of working with. Ninja Transfers is truly fortunate to have such an exceptional Team Leader on their side!
Thank you, Alvin, for your quick response times, professional communication, and outstanding outreach.
Orlando Jimenez
Dos Bros Coffee
#NinjaTransfers #ForLife
January 8, 2025
Unprompted review
Reply from Ninja Patches
Thanks for sharing this, Orlando! We're so glad to hear about your positive experience with Alvin. We appreciate the kind words and are thrilled to have him on the team. We look forward to working with you again soon!
Carisha was such a great help !
January 7, 2025
Unprompted review
Reply from Ninja Patches
Thanks for sharing this! We're so glad to hear Carisha was able to assist you. We appreciate your feedback and look forward to serving you again!
New and Improved Patches
Gabriel Dugger reached out to me and we worked on a new order of patches to replace a previous order as they didn't come out as expected. They new patches are great and we have started using them on hats and shirts. It was a great experience and we plan on ordering again soon!
December 19, 2024
Unprompted review
Reply from Ninja Patches
Thanks for sharing this! We're glad to hear Gabriel was able to assist with your order and that the new patches turned out great. We appreciate your continued business and look forward to working with you again soon!
Patch logo cut off concerns.
I had concerns about my logo being cut off due to the small preview box on checkout but "Cristalyn" resolved my concerns and had me upload my logo to our chat to double check and confirm that the full image will be on the patches.
January 4, 2025
Unprompted review
Reply from Ninja Patches
Thanks for sharing this, Habi! We're happy to hear that Cristalyn was able to resolve your concerns and ensure your logo was perfect. We appreciate your trust and look forward to your next order!
Addressing customer concerns with assurance
Crystalyn addressed customer concerns with prompt responses and assurance of orders. Thank you!
January 2, 2025
Unprompted review
Reply from Ninja Patches
Thanks for the feedback, Rylan! We're glad to hear Crystalyn was able to address your concerns promptly. We appreciate your kind words and look forward to serving you again!
Great customer service
Great customer service. The AI thing was not helpful, but once I connected with a person (Michael), he helped me figure out what I needed in less than 5 minutes. It was great. Very quick and efficient.
January 3, 2025
Unprompted review
Reply from Ninja Patches
Thanks for the feedback, Kaitlyn! We're happy to hear Michael was able to assist you quickly and efficiently. We appreciate your patience and look forward to serving you again!
Josiah’s Order Experience!
Shoutout to Erin for going above and beyond to make sure all my questions were answered and I left the phone call 100% satisfied!! I appreciate her! And thank you to you all at Ninja Patches!! Will be doing business again with you VERY SOON!!
December 1, 2024
Unprompted review
Reply from Ninja Patches
Thanks for the kind words, Josiah! We're so glad Erin was able to help and that you left satisfied. We look forward to working with you again soon!
Customer Satisfaction A++
I had a wonderful experience with this company's customer service. The representatives were extremely polite and helpful, making sure that our product was exactly what we wanted. They went above and beyond to ensure our satisfaction and I couldn't be happier with the service I received. I highly recommend this company to anyone looking for excellent customer service and quality products.
December 31, 2024
Unprompted review
Reply from Ninja Patches
Thanks for the kind words! We’re thrilled that our team went above and beyond to ensure you were satisfied with your order. We truly appreciate your recommendation and look forward to serving you again!
Ronald was very helpful with my…
Ronald was very helpful with my concerns and taking corrective action.
January 2, 2025
Unprompted review
Reply from Ninja Patches
Thanks for sharing this, Shawn! We're glad to hear Ronald was able to address your concerns and take quick action. We appreciate your feedback and are happy to have helped!
Good product and service and Carisha…
Good product and service and Carisha helped me a lot .thank you guys you make things easy
January 2, 2025
Unprompted review
Reply from Ninja Patches
Thanks for sharing this, Ricky! We're glad to hear Carisha was able to assist you and make the process easier. We appreciate your feedback and look forward to your next order!
Very friendly and helpful and such…
Very friendly and helpful and such quick responses!
December 23, 2024
Unprompted review
Reply from Ninja Patches
Thanks for the review, Julia! We're glad you had a great experience with our customer service team. We look forward to working with you again!
Quality control excellence
They double checked with me to make sure what wanted looked right!
December 23, 2024
Unprompted review
Reply from Ninja Patches
Thanks for the review, Darrell! We're glad our team took the extra steps to ensure your order was exactly what you envisioned. We appreciate your trust in our quality control and look forward to serving you again!
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