Ninja Patches Reviews 

Wonderful company!! It's so nice to work with a company that really takes care of it's customers. Buy with confidence.

The customer service was amazing. The stuff was very helpful in helping me design my patches. Once I received them, they look way better than I expected. I will be ordering more.

Great communication and clarity of how to resolve my issue!!!

Cristalyn Was super friendly and knowledgeable! Great customer service.

I’ve ordered several times and never had an issue. The first time I had an issue with an order it was resolved immediately. Great customer service is hard to find, I’m glad I found it.

Cristalyn was amazing! I had messed up a order and now we are back on track! Amazing customer service! Thanks for the help!

"Carisha" took the time to review whether the description of the shape was correct, as the size of my design was intended for a different shape. I didn’t take this detail into account when I placed the order.

Cristalyn and the whole service team was phenomenal! Quick response times! I've enjoyed working with Ninja and am excited to continue doing so!

I would like to thank Mark in the design department who sent me an actual proof of my design as a courtesy, this was huge for me as a start up company Dropped 30 Club Inc. every detail needs to be managed while looking professional! Thanks again Mark for all your help on this matter, and they usually don’t go this far in there customer service with the dtf and the embroidery products! As the CEO I’m very thankful and would use Ninja transfer again, especially after a somewhat rocky start to the business relationship.

Imagine you're in the chat waiting to speak with a "Ninja supporter" just to say: THANK YOU SO MUCH! Specifically, Mercedes went above and beyond with patience, kindness, and efficiency, helping me achieve an earlier arrival time than I expected. Again, Mercedes, THANK YOU very much! The product is of excellent quality; it looks really cool! And the service is 1,000 out of 100 - May God bless you! What a great team!

Gabriel was speedy and very helpful today.
I shared my unique purchasing requirements for him (I work for a state government agency, which does not pay sales tax on purchases and also uses a Purchase Order/Invoice payment system) and he was able to set me up with an invoice to use for our purchasing requisition and order. So very helpful.

Excellent customer service, very friendly and quick to respond with my issue.

Paid extra for a proof, received the final patch, was very flat and lacked any type of texture, even though we purchased a woven patch. Color scheme was very flat and off, edge of patch was not outlined in the gold color. Disappointed with customer service when making an attempt to work with them. Quickly responded by saying they did their best and that is all they can do. Will be taking our business elsewhere.

I wasn’t expecting to receive a production proof, but Arliz was very kind to let me know that a change needed to be made to my patch design in order for it to be clear and legible. I greatly appreciated it! I’ll be sure to come back to Ninja Patches for future products.

Cristalyn was super helpful and extremely fast response!

Quality good price fair way better than china by far shipping was quick it takes time to get made but is worth it

Extremely Disappointing Experience – Avoid If You Need Reliability

I placed an order for 25 patches on February 3, 2025, and the process was nothing short of frustrating. It took three rounds of revisions just to get the colors correct, which significantly delayed production.

Because of the extended turnaround time, I paid $35 for Next Day Air shipping to ensure the patches arrived as quickly as possible. I even emailed three separate times to confirm that my order would be shipped via UPS Next Day Air. Despite this, the package was sent via USPS Standard delivery instead—completely disregarding what I paid for.

To say this experience has been frustrating as a small business owner is an understatement. The lack of communication, attention to detail, and failure to honor paid shipping upgrades make it clear that Ninja Patches is unreliable when it comes to custom orders. This is particularly disappointing because Ninja Transfers has been a great company to work with otherwise.

If you need timely, accurate service, I strongly recommend looking elsewhere.

Fast communication and collaboration on finding the best solution for me! Arliz was super prompt in all of his responses and gave clear details on how to mitigate the issues.

I like dealing with Ninja products quite a bit. Good product, efficient company and site. Carisha was very helpful in making sure I was informed and satisfied with my project.

lots of help with my concerns, gave me options on how to solve my issues , gave me contact numbers and all the info i needed to move forward, provided links to the info i was asking for. the were great.