Ninja Patches Reviews 

271
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 95 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being understanding, knowledgeable, and exceptionally helpful, often going above and beyond to ensure satisfaction. Many highlight the excellent customer service and proactive communication, appreciating the easy ordering process. Reviewers are consistently happy with the product quality, noting that patches often exceed expectations, perfectly matching intricate designs and looking great. However, some customers encountered product quality issues, including incorrect colors, missing design elements, or production errors like uneven lettering. Others experienced significant order delays, even with rush shipping, and received products not matching initial designs. A few people also mentioned a lack of transparency about the product's origin, noting that items shipped from outside the country.

What people talk about most

Product

Users describe ambiguous interactions with product, with many customers expressing satisfaction with the... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing dissatisfaction due to issues... See more

Quality

People report ambiguous experiences with quality, with some customers expressing high satisfaction, noting... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the outstanding... See more

Staff

Customers consistently report positive experiences with staff, describing them as understanding,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I couldn't find an explanation on why a background color was required on their site and when I did some research, it looked like it would just be the color it was embroidered on. Based on the backgrou... See more

Rated 4 out of 5 stars

Very happy with the quality of the patches. My only issue was my own issue as I ordered a 3.5 circle patch and it's a bit large for a popular hat brand / model. An area of improvement that would be aw... See more

Company replied

Rated 5 out of 5 stars

First time ordering from Ninja Patches and the whole experience was just great. I was a little nervous about the design, but someone from the team reached out to me right away to let me know a change... See more

Rated 5 out of 5 stars

I am so happy with the product that I received! The patches look even better than I expected for having some small details. The patch has an irregular shape and I was afraid that there would be extra... See more


Company details

  1. Craft Store
  2. Custom Label Printer
  3. Custom T-Shirt Store

Written by the company

Ninja Patches is the leader in custom patches, specializing in every style from embroidered patches, sublimated patches, rubber/silicone / PVC patches, print & stitch patches, leather patches, woven patches, 3d embroidered patches, faux leather patches, faux suede patches. Satisfaction Guaranteed. Free Shipping.


Contact info

4.0

Great

TrustScore 4 out of 5

271 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(271)

94 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

lots of help with my concerns

lots of help with my concerns, gave me options on how to solve my issues , gave me contact numbers and all the info i needed to move forward, provided links to the info i was asking for. the were great.

February 22, 2025
Unprompted review
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Reply from Ninja Patches

We appreciate your feedback, Glenn! It's great to hear that the team provided thorough support and helpful solutions. We are looking forward to your next order with us!

Rated 5 out of 5 stars

Cristalyn was amazing

Cristalyn was amazing, responsive and helpful

February 22, 2025
Unprompted review
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Reply from Ninja Patches

Thanks for the review, Kidon! We're pleased to know Cristalyn was able to assist you!

Rated 5 out of 5 stars

Mercedes

Mercedes was a great help! She was able to process our order quickly!

February 20, 2025
Unprompted review
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Reply from Ninja Patches

We appreciate your feedback! It's great to hear that Mercedes helped process your order quickly. We are looking forward to your next order with us!

Rated 5 out of 5 stars

Mercedes was able to answer my…

Mercedes was able to answer my questions and help make my next order a little more easy and streamlined 🙂

February 20, 2025
Unprompted review
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Reply from Ninja Patches

Thanks for sharing your experience, Mike! We're glad Mercedes was able to assist and make your next order smoother. We appreciate your trust and support!

Rated 5 out of 5 stars

Cristalyn was very helpful and very…

Cristalyn was very helpful and very fast at responding. Had the issue fixed in no time!

February 13, 2025
Unprompted review
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Reply from Ninja Patches

We appreciate your feedback, Blaine! It's great to hear that Cristalyn provided quick and efficient support. We are looking forward to your next order with us!

Rated 5 out of 5 stars

Good service

Good service. Thank you Michal d

February 13, 2025
Unprompted review
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Reply from Ninja Patches

Thanks for the review, David! We're so happy to hear that you're satisfied with the service!

Rated 1 out of 5 stars

Order place January 25 and still no…

Order place January 25 and still no word on delivery. This is a back up to my original review of two stars because of the poor customer service. I've dropped it down to one star now given my order is still reading "Not Fulfilled" on my account. Brandon from Ninja did ask me to take this offline so it wasn't public facing. A little customer service goes a long way.

February 12, 2025
Unprompted review
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Reply from Ninja Patches

Hi Chris,

I sent you an email regarding your patch order. Please feel free to email me back at brandon@ninjatransfers.com with any questions.

Rated 5 out of 5 stars

These guys rock

These guys rock. Fast. Easy. Accurate. Affordable.

February 12, 2025
Unprompted review
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Reply from Ninja Patches

Thanks for the review, Aaron! We're thrilled to hear you enjoyed your experience with us!

Rated 5 out of 5 stars

Customer support answered my questions

Customer support answered my questions promptly and confidently. I will be ordering from the very soon!

February 11, 2025
Unprompted review
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Reply from Ninja Patches

Thanks for sharing this! We're happy to know our customer service team was able to answer your questions quickly! We can't wait to get started on your order!

Rated 1 out of 5 stars

So far no good

So far no good. Have been in contact with crystalyn and jerome. Was promised my order late this week. Still waiting with no update on shipping. Unfortunately I’ll be gone for the next week and won’t be around to receive the order. The 24/7/365 chat line must be on vacation, I haven’t heard back from them today. I would hope the product is better than the customer service. I heard good things from a friend that used ninja patches but unfortunately it has not gone well so far.

February 8, 2025
Unprompted review
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Reply from Ninja Patches

Hi Zac,
I not able to locate your order. If you could, can you please reach out to me directly at brandon@ninjatransfers.com so we can get this resolved for you.

Rated 5 out of 5 stars

Cristaly responded to my question

Cristaly responded to my question, regarding leather patch material that was not what I expected it to be... She answered promptly & gave me great advice.

February 6, 2025
Unprompted review
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Reply from Ninja Patches

Thanks for your review, Wanda! We're glad Cristalyn provided prompt assistance and helpful advice. Hope everything works out with your project!

Rated 5 out of 5 stars

Great Partner

Alvin, has reconfirmed my decision to use Ninja Patches to help grow my business. Great website, smooth ordering process, & now GREAT customer service experience! Thanks NINJA!!!

February 6, 2025
Unprompted review
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Reply from Ninja Patches

We appreciate your feedback, Justin! It's great to hear that Alvin and the team made your experience smooth from start to finish. Looking forward to your next order!

Rated 5 out of 5 stars

As the General Director of Coachella…

As the General Director of Coachella Soccer Club, a USL2 fourth-division national team in the United States, I know how crucial it is to work with companies that meet the high standards of professional competition. Ninja Transfers has proven to be one of those exceptional partners.

My experience with them has been nothing short of five stars. While I faced some challenges along the way, Jerome demonstrated outstanding professionalism in resolving my issue—ultimately saving me money in the process. Additionally, Arliz went the extra mile by courteously sending me the final designs for approval before printing, ensuring my complete satisfaction.

This level of customer service and attention to detail makes a real difference in a competitive sports environment. I highly recommend Ninja Transfers to anyone looking for top-tier quality and reliability.

— Rafa Soto
General Director, Coachella Soccer Club (USL2), USA

February 5, 2025
Unprompted review
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Reply from Ninja Patches

We appreciate your feedback, Rafa! It's great to hear that Jerome and Arliz provided exceptional service and attention to detail. We're happy to do business with Coachella Soccer Club and look forward to your next order!

Rated 5 out of 5 stars

Thank you for the proof

Thank you for the proof! What a great way to communicate too!

February 5, 2025
Unprompted review
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Reply from Ninja Patches

Thanks for your review, Mark! We're glad you found the proof helpful and appreciated the communication process!

Rated 5 out of 5 stars

Cristalyn was extremely helpful!

Cristalyn was fast to respond & extremely helpful. I ordered embroidered stick on patches for the batting helmets of my kids LL baseball team. Definitely not the biggest order, but this order is going to mean a great deal to a bunch of 10 year olds & Cristalyn made me feel like it mattered.

Thank you so much!

February 4, 2025
Unprompted review
Ninja Patches logo

Reply from Ninja Patches

Thanks for your review, Bryant! We're glad Cristalyn provided such great support and made your order feel just as important as any other. Hope the team loves their patches!

Rated 5 out of 5 stars

Always quality from several orders Ive…

Always quality from several orders Ive placed. Carisha was a big help on making sure my patch order was up to standards.

February 3, 2025
Unprompted review
Ninja Patches logo

Reply from Ninja Patches

Thanks for your feedback! We're glad you've consistently received quality orders and that Carisha was able to assist with your patch order. We appreciate your support!

Rated 5 out of 5 stars

Amazing work

I had Erin help me, she was quick to respond and gave me all the info I needed to get things going, great work

January 31, 2025
Unprompted review
Ninja Patches logo

Reply from Ninja Patches

Thanks for the review, Jeanos! We're happy to hear Erin could assist you quickly and provide all the information you need. Looking forward to your next order!

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