Jade was very helpful. What a lovely, happy and polite person she is. Nothing was too much trouble for her. Talking to her from Australia, which I wasn't expecting. I expected an email back in re... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a NINO card at the end of August 2024. got an email saying dispached but never received the tiem. No tracking information or any kind of communication and it's the beginning of October now. S... See more
I had my query dealt with by a SUPBERB customer service person, NASH. She was polite, attentive, patient, helpful and clear in her explanation of what was required from me, in order to achieve... See more
I completed the online form ok, but had trouble uploading the documents needed I called the helpline - answered straight away, who helped be immediately called back to confirm all was done proper... See more
Company details
Written by the company
Welcome to www.ninoDirect.com, your destination for seamless facilitation of UK National Insurance number acquisition. We specialize in expertly guiding individuals worldwide through the process of obtaining and updating their HM Revenue & Customs (HMRC) records, ensuring swift issuance of confirmation letters. Our dedicated team of professional advisors stands ready at our direct call centre, offering personalized guidance and support whenever you need it. We pride ourselves on our unwavering commitment to delivering unparalleled service, consistently striving to exceed our clients' expectations. At www.ninoDirect.com, we uphold a steadfast promise encapsulated in three core values: Simplicity, Speed, and Reliability. Our mission is to simplify the process, expedite your requests swiftly, and be a reliable partner throughout your National Insurance journey. As a service provider offering a suite of online services, we aim to streamline your experience. Discover the breadth of our services available at www.ninoDirect.com, tailored to meet your specific needs. For any inquiries or assistance, please don't hesitate to reach out to us at +44 (0) 333 014 7210 / info@ninodirect.com. We are here to ensure your National Insurance journey is as smooth and efficient as possible. Thank you for choosing [Your Company Name] for your National Insurance needs.
Contact info
United Kingdom
- 0333 014 7210
- feedback@ninodirect.com
- ninodirect.com
Replied to 44% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You are Honest
Welcoming and very honest
They answer all the questions and explain it
Very efficient service and very helpful…
Very efficient service and very helpful . I was guided through my query effortlessly and got it resolved.
Thank you Nash.
Nice feedback
It was very quick
She was very very helpful and friendly
She was very very helpful and friendly. I really appreciate
extremely helpful
EXPERIENCE EXCEPTIONAL SUPPORT SERVICE
The staff that attended to me Nash was courteous and very helpful. she goes extral mile to make the registration seamless
What a pleasure to deal with someone…
What a pleasure to deal with someone who was able to listen and to help. I would like to thank Andy for his help and his patience and to congratulate him in being good at his job.
Fake reviews keep clear!!!Nino direct is a scammers.money grabbers…fake reviews please keep away
Nino direct is a scam.money grabbers and not at all professional.All good reviews are fake.Pleaze keep away scammers read sll reviews Still waiting for them to call me.Scammers
This is very close to being a scam site.
The promised goods never arrived (ordered 28 Mar 2023, today 15 May 2023). Calls to the site invariably use the excuse "I see that your address is in the Republic of Ireland. They usually take a little bit longer". Rubbish. I asked them for proof that the goods were dispatched. They had none. They said that it was logged on their system; well that's easy to say but it's not proof. I asked for my money back. They put up a lot of barriers. They eventually agreed but only after charging me £10 (out of the original £35) as an "administration fee". This is very close to being a scam site.
Very helpful and a pleasure to speak…
Very helpful and a pleasure to speak with today!
Thank you 😊
No letter received yet took the fee
Paid for my National insurance number and never received it in the post. When i contacted them i got this email
We are sorry to hear you have not received your written confirmation of your National insurance Number. Once we have submitted your documents to the processing team, our service is complete, and the processing team will deal with your query. If you have not received your National Insurance Number written confirmation, please call 0300 200 3500 (UK) or +44 191 203 7010 (outside of UK) where your query will be dealt with.
So my paid contract was with Ninodirect and they washed their hands of it but still took the fee. I ended up calling the HMRC and they sorted it for free which i should of done in the first place as i waited weeks and weeks for this letter which never arrived.
So what does ninodirect actually do apart from take your money and not supply the letter.
Thanks for very thing good bles you
As I was new
As I was new, and don’t have any idea how I will be dealt here…? I just found everything perfect and she creat such a helpful situation and atmosphere for me, thank you.
Best costumers handling
Best costumers handling! Very helpful and understanding team.
Great Service
Andy was extremely helpful, friendly and professional. Clearly explained what was required and next steps. Great experience and service.
Everything
Everything! Only on hold for a few minutes, then I was dealt with by a human being, a very nice lady who was very helpful. The ID upload was very easy to ddo.one of the best services I have ever used, public or private! Well done!
The lady on the phone was lovely and…
The lady on the phone was lovely and very helpful.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








