NipNip - Bike Servicing and Repairs - Borough Reviews 

53
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Have used Nip Nip 2+ years, for my 2 bikes, excellent for servicing, super friendly, professional, reliable and fast. I just had a rear wheel puncture, cost for repair incl. new inner tube for £18. So... See more

Rated 1 out of 5 stars

I arranged a mobile appointment with Nip Nip and the mechanic turned up to the appointment late and said he needed time to set up. I was asked to return in 20 minutes once he'd set up (which I did). H... See more

Rated 5 out of 5 stars

Had my bike repaired at canary wharf nip nip, was great service provided by Josh yesterday. The guy was multi tasking while repairing and helping /booking other customers coming every 5 mins in the ru... See more

Rated 5 out of 5 stars

Luckily for me, these guys are very close to where I live! Apart from the convenience though, they are always accommodating and friendly and don't judge me when I bring a bike in, in a complete state!... See more

Company details

  1. Bicycle Repair Shop
  2. Bicycle Store

Written by the company

NipNip are London’s most popular bike maintenance operator. We are market leader, focusing on quality and customer service using experienced staff and the latest technology.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

53 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(53)

9 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Service was completed but now my chain…

Service was completed but now my chain keeps slipping continuously after replacing so I'm going to have to take my bike to another repair shop to correct

February 20, 2024
Unprompted review
NipNip - Bike Servicing and Repairs - Borough logo

Reply from NipNip - Bike Servicing and Repairs - Borough

Hi Adam, sorry we can't find your details on our system "Adam Fairweather". Could you have booked in using a different name/details?

Anyhow, can you get the bike into us so we can take a look !?

Advertisement
Rated 5 out of 5 stars

I always go to NipNip

I always go to NipNip. Had a problem which Michael fixed on the spot. Great service. No problem big or small.
Always there to help. They don't condescend you like some places when it might be just a simple problem.
Always recommend NipNip.

January 29, 2024
Unprompted review
Rated 5 out of 5 stars

Dan the Man!!

I had an issue with my crank. Dan was very helpful and got the issue resolved quickly. Nothing but respect to Dan and all the Nip Nip employees.

August 30, 2023
Unprompted review
Rated 5 out of 5 stars

Great service again from Nip Nip

Have used Nip Nip 2+ years, for my 2 bikes, excellent for servicing, super friendly, professional, reliable and fast. I just had a rear wheel puncture, cost for repair incl. new inner tube for £18. Sorted same morning. Great value. A well deserved 5 stars. Small companies like Nip Nip are doing remarkable things and truly make a difference. A big thank you.

July 27, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Brilliant

Always kind, professional and friendly. A special thanks to Ahmad for brilliant service of my cargo bike.

July 4, 2023
Unprompted review
Rated 5 out of 5 stars

Once again a fantastic service!

Once again a fantastic service!
Nip Nip folks saved me again. Popped in unannounced after being in a rush to get home to the kids (wife had been at a funeral, so was fairly stressed on arrival in shop) but had a serious issue with front wheel banging noise. Within seconds the staff stopped what they were doing, knew what the issue was and fixed it immediately and then wouldn’t take a penny for their work. Had a different bike brake issue a month or so ago and had another brilliant experience with a quick fix of my bike. The best bike repair shop in town. Thanks as always! I will be a loyal customer for life! 😀

June 15, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

Luckily for me, these guys are very close to where I live! Apart from the convenience though, they are always accommodating and friendly and don't judge me when I bring a bike in, in a complete state! Their turnaround time is impressive too, I'm never without a bike for very long - I'm always impressed with the staff here and will continue to use their services.

June 12, 2023
Unprompted review
Rated 1 out of 5 stars

Mechanic did not turn up on time for a pre-booked appointment

I arranged a mobile appointment with Nip Nip and the mechanic turned up to the appointment late and said he needed time to set up. I was asked to return in 20 minutes once he'd set up (which I did). However, when I returned the mechanic then said that he didn't have time to perform the service as he needed to service other bikes (notwithstanding that the appointment had been pre-booked). Very disappointing and I would not use this company again

June 5, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Nip Nip saved the day for me at Ride London

Nip Nip were well represented at Ride London. They sorted the tension in my rear brakes - and stopped the saddle moving backwards & Forwards. They were friendly, expert - and I was gobsmacked to find there was no charge. I would certainly have paid for such excellent service - and I will certainly do so next time I need help with a bike. Nip Nip will be my first choice.

May 28, 2023
Unprompted review
Rated 1 out of 5 stars

Very bad experience

January 31, 2023
Unprompted review
NipNip - Bike Servicing and Repairs - Borough logo

Reply from NipNip - Bike Servicing and Repairs - Borough

Hi Yeison,

As explained to you, we are really sorry but we are not allowed to work on electric bikes that have throttles.

Our website does also state this:

*** Sorry WE DO NOT offer any repairs or servicing on non-road legal ELECTRIC BIKES ***

We did also advise you of other shops that maybe able to help you, of which I hope you managed to get sorted.

If there is anything else we can do / or advise always here to help!

Rated 5 out of 5 stars

I just broke my crank the guys fix it…

I just broke my crank the guys fix it for me with no fee. he said is small job no need fo charge and he done great job too

January 9, 2023
Unprompted review
NipNip - Bike Servicing and Repairs - Borough logo

Reply from NipNip - Bike Servicing and Repairs - Borough

Thank you for your review, it is much appreciated !

Advertisement
Rated 5 out of 5 stars

Kind and professional approach

On very a quiet Friday morning I was cycling to work suddenly one of the pedals has come off. Luckily this has happened not to far from NipNip shop and Matt has kindly re-fitted the pedal and advised on maintenance work.
I m was very glad for his professional approach as prompt action leaving his other work on side.
Thanks to his help I was able to make to work on time.

November 25, 2022
Unprompted review
Rated 5 out of 5 stars

Tip top service from Nip Nip!

I have used Nip Nip in Borough for several years. The service and the staff are always first class! Special mention to PJ who sorted me out with a new inner tube in double quick time!

October 20, 2022
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service — friendly, welcoming and knowledgeable. Shaun and Jacob have been very helpful — thank you!

August 1, 2022
Unprompted review
Advertisement
Rated 5 out of 5 stars

highly recommend!

These guys are great. My chain had broke, I was running late and very flustered and the guy (can't remember his name) was super helpful and calming. He did some quick wizardry with the chain set and sent me on my way (free of charge!). I will definitely be back - thank you!!

August 2, 2022
Unprompted review
Rated 5 out of 5 stars

Saturday morning attend NipNip…

Saturday morning attend NipNip towerbridge, reporting a problem with my rear gear Ultegra 22. Could you have a look at it, Ted said sure. I didn't want to put him out, as it seemed to be only him there. Bike on stand, within a minute said, gears need indexing, and the cable seems to be faulty. He said give me 1 hrs. Returned, wow gears running like new. He changed cable, index gears, & even checked my front derailleur. Perfect & the bill was very good indeed. Fantastic work. Thank you Nip nip & the man himself Ted. :)

May 30, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look