Russell Hobbs Reviews 

Very poor customer service. Do not carry stock of any parts that are removable. Suggest throw it away. Is this really the way forward that nothing is repairable even though its a simple part to replace. Not happy and why does this company want to help destroy our planet by throwing things away that are not recycled 100%. Shame on them

Good luck sourcing spare parts.
Equipment in general is ok but don't rely on customer service for your repair. Over all availability of parts is also very poor.

This company proofs why right to repair and providing decent repair info (like size of blender rings) should be mandatory.

Because of probably a 2 euro part the blender is now useless and will end up in the waste bin.

Never a R&H for me

Abysmal customer service. After two months my new water kettle was rusted, and I was promised a replacement. But then after waiting for a shipping confirmation for 2 weeks, I called and they said that they have no inventory and that their individual customers are "not a priority" and to wait at least 6 months. Rude and completely unhelpful interaction with customer service, will not be purchasing from them again.

Don't recommend R&H Fidge Freezer.My f/f is 5years old,needs new thermostat it happens.I have been trying
for week cannot source one.Skip my R&H buy a new F/F . WILL not be a R/Hobbs

I pay a bedroom suite for Russell at Bellvill on the 27th of November when they deliver I noticed that it has a lot of scratches and they come the next day to take it back and when I come to the store I couldn't find another black bedroom suite that I like so I asked to refine my money they told me to it will take 8 to 6 days to get my money back but it's been 20days now and they didn't give me my money back they are telling me it's in a process. They have the worst customer service that I have ever seen and I never wish to come back or recommend to anyone

Wow! Send the company an email over how poor their item is, they take an age to respond then fob me off how rigorous their testing is! Don’t worry Russell Hobbs, my custom will go elsewhere and I will not be purchasing any of your items again

I received fantastic customer service when arranging for my iron to be replaced as it had stopped working within the warranty period. The replacement arrived very promptly which is very commendable considering the ongoing Covid-19 pandemic. This has given me full confidence to purchase other Russell Hobbs products in future.

Bought a coffee machine through currys but direct from Russell hobbs. They took my money and decided not to tell me it was out of stock. No text. No email. No nothing. Waited a week. Had to chase and chase and chase. Still no refund.almost 2 weeks now. DO NOT ORDER DIRECT FEOM THESE PEOPLE. THEY DONT CARE.

Purchased a Russell Hobbs 3 tier food steamer what a mistake wish I had not bothered a load of rubbish all plastic crap at cooking veg still comes out hard even after 1/2 hour
So don’t waste your money on this rubbish

I had great customer service from Russell Hobbs when my kettle stopped working after 16 months, I'd registered it online , and was sent a replacement straight away after contacting their call centre, so no complaints from me

Bought a Russel Hobbs Chester toaster on its looks. It has developed a faulty wiring problem and delivers electric shocks on the side. Contacted customer services via their website, was then contacted by email and asked to provide the same information a second time, giving the impression that they were trying to discourage any attempt at getting any kind of service. As the guarantee had elapsed, I was told that they would not be doing anything. Shall not buy from them again.

In August 2017 I had my entire kitchen refurbished. Everything was new including all wiring, plumbing, fixtures and fittings. My wife chose a Russell Hobbs 6KG 1200 Spin Speed Washing Machine. As there are just the two of us and we are pensioners she thought that this would be adequate for our needs as we do not create much washing between us. We did not sign up for the extended warranty as most people would expect a machine to last at least five years. How wrong can you be! After just 20 months of comparatively light usage it has developed a grinding noise during the spin cycle. This can be clearly heard when you rotate the drum by hand when it is completely empty. I rang the Customer Service number on the back of the Instruction Manual to see if I could get an engineer. Having explained my problem, the young lady on the other end of the line said that the warranty was only for 12 months and their was no guarantee on the life duration of the parts in new machines past this. I rang a washing machine repairer that advertised no call out charge and asked for an estimate. I was told it would be £90 plus Parts + vat but he would not be able to give me a firm price until he had seen it. I asked "What if it is too expensive?" He replied that in that case I would have to pay £50 for him attending to price it up. So much for no call out charge.I can honestly say that when my wife chose Russell Hobbs I thought that I would be buying a reliable machine that I hoped would outlast me. It seems Russell Hobbs are just not as reliable as the reputation that they have built up over the years lead you to believe. It looks like we will have to fork out for another new machine. It will definitely be another make.