long post sales service TAT 10-15 working days
My neckband is completely dead on one side—this is clearly evident, and even a child can identify that it is non-functional and requires replacement.
I have only one earphone (noise neckband), and I receive client calls daily.
Due to your long post sales service TAT(10-15 working days), I am forced to wait for a long period to receive a replacement, which directly impacts my day-to-day business. Who will be responsible for this loss?
This effectively means you are indirectly forcing the customer to purchase an additional earphone (neckband) as a backup.
Moreover Customer service team like Dheeraj,Asha ,Pratibha are not fit for taking the calls
They Only quoting company policies, not understanding customer requirement ,forget about ownership





