Noleggiare  Reviews 

The service was very good. They could provide a car on short notice and the processes for rental and givong back the car were very easy going

I book my car in May, went to Sassari to pick it up at the end of June and told me that the booking had been cancelled, there and then. Giuseppe, the guy at the counter, had no interest whatsover in helping to resolve the issue (only his mobile). Dreadful service!

CUSTOMER SERVICE IS AMAZING. DEFINETLY I WILL RECOMEND THIS COMPANY BY FAR.
THE SERVICE AND ATTENTION IS UNCOMPARABLE.

The guys were very nice and helpful. I'll definitely rent from them again.

Reliable, but I cannot give 5 stars because it was expensive

Got fined 60€ for not having a full tank at return. I literally filled it and drove 8 minutes to the parking 💀

Just perfect, was little expensive,but service and everything was so nice

Its a Big fraud company
I have not Recieved my deposit yet after 14 days
I have Called and write emails but No response

Friendly and professional service at the office, flexible payment options. However,i didn't like the false information on the car return report.
I would like to correct two information contained in the document. In the document is written "the customer doesn't wait for check-in" which is not true.
When I was returing the car, I asked the staff to check the car. I received informarion that there will be no inspection because the car has full insurance, so he told as that we can go, he also said that we will receive an email with check-in dokument.
Second correction to the document.
A scratch that is visible in the uploaded Photo. The scratch Was already done when I picked up the car, which can be seen in the photo I attached. During the returning i showed stuff the scratch and told him that it Was already there when we picked up the car and we make ourself the photo and it is attached. These discrepancies do not reflect well on your empoyes.
Darek Bilas

Unfortunately, I cannot recommend this company at all.

Right from the start, they tried to sell us several extremely overpriced insurance policies. Even though we had already purchased insurance through the booking platform, we were told at the counter that it would not be accepted and was therefore supposedly invalid. This put us under pressure to buy an additional, much more expensive insurance policy.

On top of that, we had to pay an €800 security deposit. We got the impression that they made the refund process unnecessarily difficult. If you do not actively follow up and insist on getting your money back, it seems very easy for the refund to be delayed.

The vehicle return and check-out process were just as disappointing. They seemed to be in a hurry to get rid of us as quickly as possible. We were checked out within seconds and immediately put on a shuttle to the airport, without a proper explanation of the process or a joint inspection of the vehicle.

Overall, the entire experience was unprofessional and very customer-unfriendly. We never felt well looked after or treated fairly, and we would definitely not choose this company again.

Quick and professional. No hustle at all.

Great staff! Good rates, everything went smooth! Highly recommended!

Great car easy service

At pickup they didn’t even look at the car — just an iPad, several km away from it. At return, suddenly they had all the time in the world to go over every inch.

The pickup “inspection” was the guy at the counter with a tablet, showing briefly a myriad of pre-marked damages, and asking me to sign before I’d even seen the car. So I photographed every panel and filmed the undercarriage before driving off.

The car was a 2025 model (1 year old) but already had scratches and dents everywhere, so clearly they don’t repair every mark between customers. Which makes the return all the more absurd..

At return, though, the inspector went over the car meticulously — and landed on a small string missing from the boot. And his app had a €150 charge pre-filled before we’d even talked about it. I disputed it on the spot, because genuinely why in the world would I take that string out.

It’s been 19 days now and I’ve heard nothing — no documentation of any kind. They quietly changed the reservation from around €600 to a €230 charge, and I still don’t know what I’m actually paying for. I can’t even file with my insurance, since they’ve given me nothing to support it.

A nearly new car covered in cosmetic damage, but I get billed €150 for a missing piece of string worth a fraction of that. It's very obvious that the whole business model is to rake in money repeatedly on pre existing conditions.

Oh, and they charge €0.18 + €0.5/minute to call customer support and they seem to be ignoring inquiries from the contact form. It's almost hilarious.

Won’t be renting from them again.

Edit for noleggiere as I can’t reply to your comment: I’ve written to you twice and haven’t received a reply. I need an invoice for the 230 EUR you have charged me for the “missing string”! Also, the booking number is in this review so all info is at your disposal.

The easy walk-in booking at BGY really saved my day, as another company refused to accept my non-EU driving licence, requiring an "international driving licence" — which was unexpected for me as a returning customer. Pleasant staff, new and clean cars.

Like others we experienced being tricked into paying for a damage that were already there when we got the car.

When you sign on the iPad you can not see what you are actually signing and the lying employee at hand in told us something else. We had a flight to catch and have never received an invoice for the amount they have deducted- thus we can not claim the insurance.

We have contacted Noleggiare several times but arrogance and the lack of action is downright unacceptable.

You’Ve got 2 mails from me about a cauziona you took WITHOUT any good reason.
You are known for your illegal facts and nobody can do anything.Such a shame for your country .

The two mails have been written on the platform by the form contact :no answer and you took the money this morning from the bankcount.

They were friendly and accommodating

Great service, knowledgeable, fast, understood what we needed.

Will definitely rent from you again.

You helped us out of a big bind after our last rental car order with Avis was a disaster
Robert

I strongly advise anyone considering renting a vehicle from Noleggiare to be extremely cautious.

At vehicle pickup, no proper inspection was carried out. No employee walked around the car with us, no existing damages were pointed out, and no condition report was reviewed or signed. As a customer, this left me with no opportunity to verify what damage, if any, already existed on the vehicle.

At drop-off, the experience became even worse. The employee who received the vehicle was aggressive, hostile and intimidating. He immediately claimed that I had caused damage and demanded that I pay €300, despite having no proof that the scratches had occurred during my rental.

To make matters worse, I was also charged an additional €65.57 (plus VAT) as a "Damage and Insurance Management" fee, a charge that was never disclosed or explained when I rented the vehicle. The invoice therefore totaled €380.

I was also shocked to discover that the €800 security deposit was actually charged to my credit card rather than merely pre-authorized, as I reasonably understood would happen. After already collecting the disputed €380, the company continues to hold my deposit.

The most serious issue is that Noleggiare has no evidence that the alleged damage was caused by me. Since no inspection was performed at pickup, the company cannot establish the condition of the vehicle when it was delivered. It is unacceptable to shift the burden of proof to the customer after failing to follow basic rental procedures.

As an Italian citizen, I will formally challenge these charges through the appropriate legal channels in Italy if this matter is not resolved.

My advice to other customers is simple: record a complete video of the vehicle before leaving the rental office and again before returning it. Do not rely on the company's inspection process.

Unfortunately, this was one of the worst car rental experiences I have ever had. I cannot recommend Noleggiare.

Until this dispute is fairly resolved, I cannot recommend Noleggiare to anyone looking for a transparent and trustworthy car rental experience in Italy.