Noleggiare  Reviews 

I did not have reservation but the kind gentleman at Treviso Airport helped me with plasure. He gave me the best possible option and very good customer service.

All smooth and easy.

A quick and easy deal. Although we did not have a reservation, we quickly and easily picked up the vehicle. Any recommendation. I'm looking forward to it and I'll be back again.

DO NOT RENT A CAR FROM THOSE SCAMMERS . Even the simple staff is part of the game.They are going to do everything to get every penny from your pocket. They don’t want to grow up straight but they found the easy way to go on. I’m surprised how the government let them steal every day on the same way. I will fight them every day legaly in several ways.

Update :

Noleggiare replied to my review asking me to contact them through their official website. I would like to clarify that I have already contacted Noleggiare Customer Service three separate times by email, including a Final Notice, and provided all relevant documentation. Unfortunately, I have still not received any substantive response or resolution.

I appreciate the public reply, but my concern remains unresolved. The main issue is not only the financial loss, but the lack of communication and failure to address the case after I provided prior notification of my delayed arrival and received written confirmation that the out-of-hours service was added.

If this matter is not properly investigated and resolved, I will proceed with filing a formal complaint with the relevant consumer protection bodies in Italy, including the European Consumer Centre (ECC Italy), and will also consider initiating a payment dispute with my credit card issuer.

org complain:
**Extremely disappointing experience – I do not recommend this company**

My experience with Noleggiare was extremely disappointing and frustrating.

I had a prepaid reservation for a 13-day rental, and before my arrival I informed the company about my delayed flight. After the flight delay, I immediately contacted them and received written confirmation that **"the out-of-hours service was added."**

Despite this confirmation, when I arrived at the rental office on **1 July 2026**, the office was closed and nobody answered the emergency phone number provided for late vehicle collection.

My family, including three children, was left without the vehicle we had already paid for, and we had to make alternative arrangements at our own expense. The next morning, I was informed that my reservation had been cancelled.

I was then forced to make a new reservation and pay **€1,296.26 for only 8 days**, despite already having paid for the original rental.

After contacting Noleggiare and providing all supporting documentation, I received no proper explanation or solution.

Based on my personal experience, I consider the way this matter was handled to be completely unacceptable and I feel that customers are not treated fairly.

I strongly recommend being extremely cautious when booking with this company, especially regarding late arrivals and out-of-hours vehicle collection.

This is unbelievable.

I have already contacted your official support channels multiple times, and nothing has been resolved.

Everything you need is already in the email thread with the subject ”Urgent!! Tyre popped / HB075VB” sent to both the Alghero branch and your info email address. It includes my receipt and my bank details.

ref: AHO 3180

If you are unable to deal with this, then provide me with a direct contact who can. I do not want to be referred back to the Alghero branch or the info email again. / no more these useless emails,

Enough is enough. Please transfer the reimbursement without any further delay.

I am just adding to the long litany of dissatisfied customers and I don't recall ever posting a negative review about anything before. We collected our car in Alghero Sardinia, luckily waiting only about half an hour in the queue unlike the long line behind us. A harassed, and in my opinion rude assistant tried to upsell us insurance. We had already purchased extra insurance in advance so we declined. This man had to work the desk and take you out to the baking car lot, there were no other employees in sight. My daughter was also hiring a car and the two car seats were just handed over with no attempt to assist her. She was on her own with two babies so I dread to think what would have happened if we weren't there. There was a mention of scratches on our car so before we left the lot my husband even in the 40° conditions took videos and photos...no good. Due to a family emergency we had to hand back the car three days early and crucially out of hours. I got an email to say we had scratched the car and noleggiare were deducting 330e. This in my opinion was a scam and typical of other people's experience. In my husband's photos you could see a minute scratch at this location but they refused to entertain any objection and went ahead with deduction of money. I will personally never hire from noleggiare again and could not on any account recommend them to anyone. Please be wary...

Our traveling group had three separate pre-paid car rentals booked with Noleggiare through Auto Europe. Our flight was delayed by 3 hours due to severe weather conditions beyond our control. Before the original pick-up time, we completed the official online Check-In on Noleggiare's system and attempted to call their desk to inform that we are actually coming.

When we arrived, the desk staff explicitly admitted they had been tracking our flight. Yet, they falsely claimed our pre-paid vouchers were "expired" and marked us as a "No Show." Taking advantage of us being stranded late evening with young children, they gave us an ultimatum: we would not get any vehicles unless we paid hundreds of euros extra per car on the spot for "new rental".

Here is the scam: The staff explicitly told us we were paying for a "completely new rental." In reality, they secretly processed the charge on our receipt as a forced "Platinum Protection" insurance package instead of a new contract, using the original booking all along. When questioned afterwards, customer care claimed these were "voluntary extra purchases made at the desk."

Do yourself a favor and book with a reputable company instead.

I booked a car at Noleggiare through Discovercars. I booked it with full insurance but once at the desk to pick up my car they told they could not give me the car because my first name was not on my credit card! I could only get the car if I bought insurance with them. Discovercars was helpful in paying back the insurance I bought with them but after all I had to pay 250 Euro extra! It is a scam, they know hardly anyone has a credit card with his first name on it. When I was there, every client had arguments on the desk so I was not the only one complaining.

We had a really pleasant stay in Senigalia. The car worked perfectly. It was also very nice the man behind the desk was really thinking with us.

The service was very good. They could provide a car on short notice and the processes for rental and givong back the car were very easy going

I book my car in May, went to Sassari to pick it up at the end of June and told me that the booking had been cancelled, there and then. Giuseppe, the guy at the counter, had no interest whatsover in helping to resolve the issue (only his mobile). Dreadful service!

CUSTOMER SERVICE IS AMAZING. DEFINETLY I WILL RECOMEND THIS COMPANY BY FAR.
THE SERVICE AND ATTENTION IS UNCOMPARABLE.

The guys were very nice and helpful. I'll definitely rent from them again.

Reliable, but I cannot give 5 stars because it was expensive

Got fined 60€ for not having a full tank at return. I literally filled it and drove 8 minutes to the parking 💀

Just perfect, was little expensive,but service and everything was so nice

Its a Big fraud company
I have not Recieved my deposit yet after 14 days
I have Called and write emails but No response

Friendly and professional service at the office, flexible payment options. However,i didn't like the false information on the car return report.
I would like to correct two information contained in the document. In the document is written "the customer doesn't wait for check-in" which is not true.
When I was returing the car, I asked the staff to check the car. I received informarion that there will be no inspection because the car has full insurance, so he told as that we can go, he also said that we will receive an email with check-in dokument.
Second correction to the document.
A scratch that is visible in the uploaded Photo. The scratch Was already done when I picked up the car, which can be seen in the photo I attached. During the returning i showed stuff the scratch and told him that it Was already there when we picked up the car and we make ourself the photo and it is attached. These discrepancies do not reflect well on your empoyes.
Darek Bilas

Unfortunately, I cannot recommend this company at all.

Right from the start, they tried to sell us several extremely overpriced insurance policies. Even though we had already purchased insurance through the booking platform, we were told at the counter that it would not be accepted and was therefore supposedly invalid. This put us under pressure to buy an additional, much more expensive insurance policy.

On top of that, we had to pay an €800 security deposit. We got the impression that they made the refund process unnecessarily difficult. If you do not actively follow up and insist on getting your money back, it seems very easy for the refund to be delayed.

The vehicle return and check-out process were just as disappointing. They seemed to be in a hurry to get rid of us as quickly as possible. We were checked out within seconds and immediately put on a shuttle to the airport, without a proper explanation of the process or a joint inspection of the vehicle.

Overall, the entire experience was unprofessional and very customer-unfriendly. We never felt well looked after or treated fairly, and we would definitely not choose this company again.