Nook Saunas Reviews 

734
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 470 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the saunas, highlighting features like Bluetooth speakers, internal lights, and effective heating. Reviewers frequently commend the staff for their professionalism, helpfulness, and excellent communication throughout the entire process. The delivery and installation service is consistently described as seamless, quick, and efficient, often including free setup and packaging removal. Many people express extreme satisfaction with their purchase, recommending the company for its outstanding service and product.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing extreme satisfaction with... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the clear communication and... See more

Service

Reviewers mention positive feedback about service, consistently highlighting exceptional and professional... See more

Quality

Consumers find quality to be positive, with many reviewers expressing delight and satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After plenty of research we went with the Nook Elite 3 person model. We couldn’t be happier. From the initial customer service, to delivery and installation, all aspects from the Nook team were first... See more

Rated 5 out of 5 stars

Delivery and installation was great. Installers were very quick,helpful and friendly explained all functions of the sauna. The sauna itself is great quality and does exactly what it claims. Love the B... See more

Rated 5 out of 5 stars

The team at Nook provided a 5 star customer experience. There was a delay in our project which meant we had to delay sauna delivery significantly. The team were always happy to accommodate. Installat... See more

Rated 5 out of 5 stars

I visit wet saunas and infrared saunas regularly and we are very impressed with ours. I set it pre run when it reads 13 degrees. After an hour I’m back and it’s at 60 plus degrees and I’m sweating im... See more


Company details

  1. Sauna

Written by the company

Embrace the warmth. Elevate your wellness.


Contact info

4.9

Excellent

TrustScore 5 out of 5

734 reviews

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Asks customers to review

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Replied to 50% of negative reviews

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4.9

All reviews

(734)

461 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The customer service provided by the…

The customer service provided by the nook team was exceptional! I can’t fault them. The people who came to deliver and set it up were very nice and got it set up very quickly. They were helpful and informative. If you’re going to get a sauna at home get a nook! You won’t regret it!!

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

First class service

From purchasing to delivery the experience has been amazing. Thank you to Jack and Terry for the delivery and installation today, its better than we expected and you both couldn't have been more helpful.
We absolutely love it! Great buy!!

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

The team at Nook provided a 5 star customer experience. There was a delay in our project which meant we had to delay sauna delivery significantly. The team were always happy to accommodate. Installation was a breeze by the team and they checked in on us afterwards too.
Would recommend.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Nook Saunas are one of the best…

Nook Saunas are one of the best companies that I have
ever dealt with. From the very first contact they were
5 stars with communication and pricing.
They delivered on time and set it up with no fuss.
Have been in the sauna every day and loving it.
If you are in the market for a hire sauna make sure you
go through Nook Saunas. You won't regret it.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product and service

Everything about dealing with Nook Saunas has been great. The product is amazing and I have used it every day and really feel the benefits. The level of customer service is excellent from ordering, right through to delivery including follow up after the product was delivered. I would recommend Nook if your in the market for a high quality Sauna at an affordable price.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Nook Sauna

Communication is great. Delivery guys were fast.
Sauna so far has felt great.
Customer service has been excellent. Sauna looks good.
I am very happy with overall services.
Thank you to Nook Saunas 😊😊😊

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience !

After much research into Infrared saunas. We are so happy we decided to choose Nook.
The service they provided was fabulous. So quick to deliver and set up for us.
We certainly have had so much use out of it so far, and already enjoying the health benefits. I would definitely recommend Nook for anyone thinking about purchasing a Sauna.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with our Nook Sauna

Very happy with our Nook Sauna, customer service and communication for the team was great and super quick during the entire process. Install team was quick, friendly and super helpful.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent. Nooks worked around our schedule to organise the installation in our home and were patient in addressing all of my questions. Communication was prompt and reliable throughout, and the installation was completed professionally by a friendly and respectful team. I would highly recommend Nooks—beyond offering a fantastic, easy-to-operate product, their team consistently goes above and beyond to support their customers.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

From the very first interaction with…

From the very first interaction with Nook, it has been such a wonderful experience. The staff are all friendly, helpful and professional. The installation team were amazing. They communicate in a timely manner, costs are transparent and the level of service is exceptional. Our sauna was delivered and installed last week and we could not be more happier with the product. Thank you Nook, your customer focused values are so evident.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth Transaction

Smooth Transaction
These guys are so easy to deal with, from order to install.
*The price was right, and included delivery, setup/install and removal of packaging.
*Customer service (both admin & install team) was friendly, helpful professional. *Good communication throughout the process
*Delivery arrived on time
I purchased the 1 person infrared sauna, which is small enough to slot perfectly into my spare bedroom, but still roomy enough inside. I look forward to my 'Zen Time' after the gym. Very happy with my purchase, thanks Team Nook 🙏🧡

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service and product.

Fantastic customer service and product.
Delivered within 2 weeks of purchase on a very stormy Perth day in the midst of cyclone Narelle. Installed when promised and I absolutely LOVE my daily sauna.
Have since ordered the backrest and it arrived today THANKYOU NOOK🌸

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Elite brand, recommended to everyone

After loosing my husband a few short months ago this has been the best thing for my mental health, just to breathe and over all wellbeing. I team it up eith a reformer work out, the elite combo .

It was all very seamless and have recommended the Nook brand to everyone i know

Thank you so much, after reviewing so many brand nook stood out to me.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied customer

All round a seamless experience from first enquiring about an infrared sauna to placing the order and finally the efficient installation. The quality of the product and the customer service were both excellent. Very satisfied customer.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

High quality well designed sauna and best customer service!

High quality well designed sauna, with amazing customer service. Nook not only provide a great product, but the free delivery and installation, clear communication and friendly team really make the whole process so easy.

Installation took 10 minutes and the team were incredibly friendly. They answered any questions I had and gave me a detailed run through of the important info for the sauna. They checked everything was in working order and took all rubbish with them.

March 24, 2026
Unprompted review

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