Noom Reviews 66,459

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 2,624 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the app's ease of use and its effectiveness in supporting their health and weight loss journeys, providing valuable tools and guidance. Many appreciate the personalized coaching, responsive medical staff, and comprehensive support system, which includes learning components and daily lessons that foster healthy habits and a positive mindset. The program is often praised for its thoughtful and customized approach, helping users achieve their weight loss goals and improve their relationship with food. However, some customers also noted issues with the app's food scanning tool, finding it unreliable and inconvenient for tracking meals due to unrecognized barcodes and measurement conversions. A few other people also felt that the customer service was disappointing, citing unhelpful responses and concerns about the product's condition upon delivery. Additionally, some reviewers expressed doubts about the efficacy of the medication provided and its lack of noticeable effects.

What people talk about most

User experience

Clients share positive opinions on user experience, with many finding the app easy to use and helpful for... See more

Product

Reviewers mention positive feedback about the product, with many finding it effective for weight loss and... See more

Application

Consumers find the app to be a positive and supportive tool, with many praising its ease of use, helpful... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the extensive support and... See more

Staff

People report positive experiences with staff, highlighting the responsiveness and support from care teams,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I joined Noom to reset my mindset. I was stuck in a cycle of bad habits and noom helped me reset those practices. I feel very well supported by the learning componenet associated with the app along... See more

Company replied

Rated 5 out of 5 stars

Noom has been an amazing experience for me. The program, the coaching, and the app all work together in a way that actually makes healthy habits stick. I feel supported, motivated, and more in control... See more

Company replied

Rated 5 out of 5 stars

Noom Med has been a fantastic tool for my weight loss journey. The app made it incredibly easy to track everything in one place—including my weight, food, and exercise. It really helped guide me throu... See more

Company replied

Rated 5 out of 5 stars

Noom is a fantastic place to not only track your calories, but stay highly motivated to keep your goals. It's informative without being pushy. It has helped me immensely in keeping track of how many c... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Online Pharmacy
  3. Online Prescription Medication Vendor
  4. Pharmacy
  5. Weight Loss Service

Written by the company

We’re a consumer-led digital health company that helps people live healthier, happier lives. Through a combination of psychology, technology, medication and human coaching, our platform has helped millions of our users meet their personal health and wellness goals.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

66K reviews

5-star
4-star
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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Noom

Noom has been a great GLP-1 company to work with. They are always on time with delivery of medication. The app is very supportive and the 1:1 coaching is inspiring.

June 14, 2026
Unprompted review
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Reply from Noom

That's what we love to hear, Toni! Thank you so much for making us a part of your health and wellness journey!

Rated 5 out of 5 stars

Top notch

Overall the support from the site has been great. If I reach out with questions I get timely responses. The gradual increase in dosage made side effects minimal. I am feeling better in my body again!

June 14, 2026
Unprompted review
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Reply from Noom

We love to hear that you’re feeling encouraged and supported throughout your journey with Noom, Leslie! You’ve got this!

Rated 5 out of 5 stars

The most effective weight loss program out there

This program has allowed me to lose and maintain weight, while helping to develop a more healthy lifestyle. I enthusiastically recommend it.

June 14, 2026
Unprompted review
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Reply from Noom

We're so happy that Noom can be part of your wellness journey, Tony! Keep it up because you are doing great!

Rated 5 out of 5 stars

Very sophisticated app

Very sophisticated app. Lots of supportive help. A credible plan.

June 13, 2026
Unprompted review
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Reply from Noom

Thank you so much for being the best part of Noom, Bobby!

Rated 5 out of 5 stars

The pricing is straight forward

The pricing is straight forward! Quick and easy aces to medication. Very detailed instructions with videos on the app of how to dose and inject .

June 13, 2026
Unprompted review
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Reply from Noom

We're so happy to hear how much you've been enjoying your experience, Crystal! Thanks so much for being the best part of Noom!

Rated 1 out of 5 stars

Noom has a broken system

Noom has a broken system, I do not recommend this service.

June 13, 2026
Unprompted review
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Reply from Noom

We are so sorry to hear about the negative experience you have had, Doug. We have requested some additional information to help us find your account. When you have a moment, please respond to that request, and our support team would love to make this right.

Rated 5 out of 5 stars

Noom Med helped me lose 50 lbs!

Noom Med was very effective and helpful in my weight loss journey! The team answers questions very quickly via the app and email. There are lessons that actually make healthy choices achievable without feeling like I'm sacrificing everything. The lessons are also nothing like I've experienced in other weight loss programs.

June 13, 2026
Unprompted review
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Reply from Noom

Way to go, Brittany! We are so proud of your awesome progress, and we’re honored to be a part of your journey to lasting health.

Rated 1 out of 5 stars

Awful customer service - overcharged

I started the trial for £9 and cancelled 2 days before the end of the trial, receiving an email to confirm. However, Noom still took £39 from my account.

They are an American company, so if you want to contact them you have to call an American number (£££). Their chat function is AI which is not checked by a human, or those staff members are not staffed. After 3 hours, I requested an email to support my request. 24 hours, still no such email.

Really surprised and disappointed about the lack of customer service.

June 11, 2026
Unprompted review
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Reply from Noom

We are so sorry to hear about the negative experience you have had, Rachel. We have requested some additional information to help us find your account. When you have a moment, please respond to that request, and our support team would love to make this right.

Rated 5 out of 5 stars

The Noom coach helps motivate me by…

The Noom coach helps motivate me by keeping in constant contact. The logging of foods helps hold me accountable for what I eat. I love the recipes offered by ingredients I have in my kitchen and the food color guide is awesome!

June 12, 2026
Unprompted review
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Reply from Noom

It's fantastic to hear that Noom is providing you with so much motivation, Andee! Keep up the great work!

Rated 5 out of 5 stars

Great coaching a motivational resources…

Great coaching and motivational resource. Simple comprehensive app.

June 11, 2026
Unprompted review
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Reply from Noom

Thank you for sharing, Spencer! We’re so glad you’re enjoying the coaching, motivation, and easy-to-use app.

Rated 5 out of 5 stars

Great experience overall

Excellent balance of medication and a common sense, easy to follow program.

June 11, 2026
Unprompted review
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Reply from Noom

This is what we love to hear! At a time when so many things feel complicated, we want wellness to be simple! Congratulations on all of your hard work!

Rated 5 out of 5 stars

Great choice to join Noom

I joined Noom to reset my mindset. I was stuck in a cycle of bad habits and noom helped me reset those practices. I feel very well supported by the learning componenet associated with the app along with the rewards given for completing your good habits. The app offers more than just calorie tracking, there's mental health components, exercise, and coaching. All of which help support me in my new phase of life.

June 12, 2026
Unprompted review
Noom logo

Reply from Noom

We love to hear that you’re feeling encouraged and supported throughout your journey with Noom! You’ve got this!

Rated 5 out of 5 stars

Noom is the best GLP-1 program out…

Noom is the best GLP-1 program out there. The care coordinators, Doctor's and staff are there to help if you need help or have questions.
I was on a constant roller coaster with my weight, which would affect my self confidence.
Over the years, I would gain & then I’d loose, repetitively…
This time around, I am on a micro-dose program & I have never felt better!
I am keeping my weight down, learning about which quality foods to eat. Noom also helps with tips about different types of meal options, recipes & healthy meal preparations.
They also give you a lot of fun challenges to do & fun projects to get involved in. They really try to assist you to have some fun along the way, learn & feel better about yourself.
For me, it is truly what I needed after a few failed attempts.
Thank you to my Care Coordinator, Kara, Doctor Adam & the the staff for always being there! 🌞LC

June 11, 2026
Unprompted review
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Reply from Noom

We are so inspired by your dedication to your wellness, LC! Thanks for letting us help you find your healthy balance!

Rated 1 out of 5 stars

Poor communication and a rip off

Very, very poor communication very unprofessional actions. I have been trying for three days to cancel my subscription because of all the hanky-panky and will not let me and none of the people I can email or help me when you go to manager subscription which is where all the people tell you to do by the time you get through it it won’t let you cancel the subscription. It will only let you downgrade it to a monthly program very aggravated would not recommend this place to anybody in the world. Very difficult to navigate very poor responses, no responses, and wrong responses. I went through my care coordinator team three times. They did not get back to me. I went through my coach three times to not get back to me. Went through the doctor three times and did not get back to me. My subscription get ready to auto renew for $900 and I’ve been trying for a week to cancel it and cannot cancel it or find anybody I can even talk to very big scam we’re at noom

June 10, 2026
Unprompted review
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Reply from Noom

Thanks for bringing this to our attention. We have requested some additional information to help us find your account. When you have a moment please respond to that request and our support team would love to make this right!

Rated 5 out of 5 stars

Great for tracking calories!

Noom is a fantastic place to not only track your calories, but stay highly motivated to keep your goals. It's informative without being pushy. It has helped me immensely in keeping track of how many calories I eat per day and knowing which ones are healthy.

June 11, 2026
Unprompted review
Noom logo

Reply from Noom

Love hearing this, Heather! We’re so glad the app is helping you stay motivated, informed, and on track toward your goals.

Rated 5 out of 5 stars

If you never try you’ll never know.

At first I was very hesitant to try out a program online but as soon as i started I have no regrets.
I started the program because of a couple of health concerns, mainly because weight gain the last three years wasn’t too great. Within the first month and a half I started seeing weight drop and the comments from friend and coworkers from seeing the change pushed me to try even harder. About to be on the program for almost four months and have already dropped 42 pounds. Noom helped give me that extra push I needed to reach the goal I’m striving for.

February 17, 2026
Unprompted review
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Reply from Noom

What an incredible achievement, Andrez! Congratulations on your progress—we’re honored to be part of your journey and excited for everything still ahead.

Rated 5 out of 5 stars

Wonderful experience that helped me reach my goals!

Noom Med has been a great experience so far. The combination of medical support and personalized coaching has helped me build healthier habits and stay on track with my goals. The program is easy to follow, and the care team has been responsive and supportive.

This review was prompted after taking a Noom survey. It is fully true and accurate!

June 10, 2026
Unprompted review
Noom logo

Reply from Noom

Thank you for sharing, Amy! We’re so glad the combination of support, coaching, and medical guidance has helped you build healthy habits and stay on track.

Rated 1 out of 5 stars

All was well with Noom until ......

All was well with Noom until I tried to continue my membership. I'd cancelled my subscription so I didn't get caught out by a huge bill they don't warn you they are taking beforehand but the day before my current programme ended I tried to reinstate it but it said there were no programmes available to me at the moment so I should contact customer "support". Well that is where the fun started! I just got either totally irrelevant AI answers or, even worse, totally useless responses from staff who were always "very concerned" about the trouble I was having but not in any way capable of solving the problem. I have asked to make an official complaint but they are just ignoring this request. Luckily this has all led my to find an alternative, UK based, App so I would like to thank Noom for their incompetence because it's saved me an absolute fortune :)

June 11, 2026
Unprompted review
Noom logo

Reply from Noom

We are so sorry to hear about the negative experience you have had. We have requested some additional information to help us find your account. When you have a moment, please respond to that request, and our support team would love to make this right.

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