Nordace Reviews 8,985

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,176 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their fantastic quality, well-thought-out design, and practical features like numerous compartments and pockets for organization. Many appreciate the comfort, lightness, and smart appearance of the items, finding them perfect for travel and daily use. The ordering process is frequently described as easy, and the overall user experience is positive. However, some people were dissatisfied with aspects of the delivery service, noting occasional delays or unexpected shipping origins. A few customers also expressed concerns about the quality of certain items, mentioning issues like faulty straps or materials that felt cheap. There were also isolated comments about product sizing appearing different in person compared to online images, and some minor design flaws like zipper placement or interior darkness.

What people talk about most

Product

People report positive experiences with product, often praising the bags for their quality materials,... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality materials,... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting the ease of use and practical... See more

Delivery service

Customers had ambiguous experiences with delivery service. While many reviewers praised quick delivery, some... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers found the ordering process easy and efficient,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

great product Didn't know when it would arrive, but when it did it was carefully but not excessively packaged. It is quite boxy in appearance but it holds everything easily and is comfortable to car... See more

Rated 5 out of 5 stars

This is the best bag I’ve ever had. Holds and organizes everything without being too large or heavy. The secret front pocket keeps my phone safe and protected on one side and my keys within easy rea... See more

Rated 5 out of 5 stars

I ordered a Siena Pro 15 backpack on 6 April. Was concerned about the delivery time as I wanted it before travelling on 20 April, and expected shipping time was listed as 7-12 business days (deliverie... See more

Rated 5 out of 5 stars

Absolutely love this! Very light, comfortable padded straps, lots of space in the main section. It has additional sections for easily accessing small items. Great for international travel as it attach... See more



Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Waited quite a while for this compact…

Waited quite a while for this compact bag. Color is neutral. Fabric is stiff. I can’t imagine fitting all the items shown in the ad in it. No idea what to use the tiny pouch for. I don’t use air pods. Change, maybe? Bag is too small to put the tiny pouch in it, and I don’t care to have it hanging off the bag. I like small shoulder bags, but regret this purchase. I would have returned it, but there was no shipping/order form with it, and no return instructions. Won’t order an impulse purchase off a game site again. I will keep it until I can find someone to give it to. Better luck next time.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Very functional and stylish

Very functional and stylish with lots of useful zipped areas. There was only one RFID holder, from the photos I had expected 4. On my holiday several people commented on how nice my matching rucksack, water bottle and handbag looked. It was an excellent purchase.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

good service

Originally, I thought I had chosen the wrong website, and it may have been a scam because there was a pop-up discount from your company. But I am glad I waited for a few days and trusted your service. My order arrived without costing me an extra shipping fee. Thanks for the good service!

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great nappy backpack!

I was shopping around for a backpack nappy bag and I have to say I am quite happy with my Nordace purchase. I was not familiar with it (thanks, IG ads!) and it was a bit of a gamble to get it - I was also initially shocked when I opened it as it seemed way larger than it actually is. Nevertheless, the backpack is super spacious and has a compartment for everything you'll need to carry. I use it to bring newborn essentials but also have some things for my toddler and everything fits w/o feeling heavy

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed with bag

Disappointed with bag, not as good as shown on website site.

March 4, 2026
Unprompted review
Nordace logo

Reply from Nordace

Hello,

I'm sorry to hear you weren't fully satisfied with your purchase.
You can return your item within 30 days since the day you have received it, if the bag is free of wear and with all tags originally attached.

Please send us a message with your order number and with the complete name of the customer, by accessing the link below, so we can locate your order and to assist you with the return steps.
https://nordace.com/en/contact-us/

All the best,
Nordace Team

Rated 5 out of 5 stars

Smooth and reliable customer support

The item I initially received had a minor issue, but after contacting customer support, they responded quickly and arranged a replacement.

Since it was an international shipment, it took about a week to arrive. However, the communication was smooth and I felt comfortable throughout the process. The replacement arrived without any issues, and I am satisfied.

Overall, I had a good impression of their customer service.

March 30, 2026
Unprompted review
Rated 2 out of 5 stars

Contacted your support

Contacted your support, as we wanted to change to other model, but 8 mails later

No reponse yet!

You get 2 stars, as I got the package

March 30, 2026
Unprompted review
Nordace logo

Reply from Nordace

Hello Bo,

We apologize for the inconvenience you have encountered.
We have checked the conversation you had with our Customer Care Department and based on your last message " ISP had blocked this message, hence the very late reply." the process was delayed.

Currently our colleagues are awaiting for your reply per our last message so we can proceed with the exchange process.
If you cannot locate the message in inbox, please search the spam box as well.

All the best,
Nordace Team

Rated 5 out of 5 stars

This is the best bag I've ever bought

This is the best bag I've ever bought. Spacious and neat. I needed lots of pockets and it certainly has that. The quality is excellent too. Delivery was slightly longer than I expected but my query about that was answered quickly. Will definitely be buying other Nordace products.

March 29, 2026
Unprompted review
Rated 4 out of 5 stars

Took longer than expected to arrive

Took longer than expected to arrive. Seems like it was shipped from Asia to North America or somewhere in Europe before shipping back to uk.

The quality of the item “siena hobo cross body bag” was better than expected. But not worth the price point they ask for because of the style, as it looks like it’s for Middle Aged women or older. But if you don’t mind then it’s a great bag to take on holiday with you as there’s multiple pockets and it’s not too small and not too big.

February 21, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look