Unfortunately, the package box was affected by some kind of oil, I found the stamps had been improperly packaged.Please be careful how you are packing the stamps.
Company replied
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See what reviewers are saying
great products at awesome price, good selection and broad inventory. then the customer support is superb. I have only good things to say about them. and thank goodness that they exist, they really hel... See more
Nordfrim was the only place in Europe selling a rare discontinued album for Euro coins. At first I thought it can't be real, however it was rather cheap, got delivered very fast and Nordfrim even put... See more
Don't trust your Yahoo or Rocketmail accounts! I had sent several messages, and the replies from Nordfrim didn't even make it to my spam folder. After posting my initial (unflattering) review, th... See more
Company details
About Nordfrim
Written by the company
About Nordfrim
Full satisfaction guarantee
All items we sell are covered by our 14-day money-back guarantee. Click here for more information
Worldwide delivery
Free shipping for orders > EUR 199 / USD 235 / GBP 175
Large selection at competitive prices
We have more than 13,000 items in stock and we are constantly working to find new and exciting products to our range.
Buy stamps, coins and accessories
About the company
With 50 years of experience in selling stamps, coins and accessories at favorable prices, Nordfrim has become one of the go-to sources for collectors worldwide. We are a member of The International Federation of Stamp Dealers Associations (IFSDA) and The International Association of Publishers of Stamp Catalogues, Albums, and Philatelic Magazines (ASCAT), and our CEO Erling Daugaard is also a member of the board of IFSDA.
Our goal is to serve you, the customer, in the best way possible. That's why we make it our mission to provide exciting products at reasonable prices, excellent customer service, and we always ensure quick and accurate delivery.
Contact info
Kvindevadet 42, 5450, Otterup, Denmark
- +45 64821256
- contact@nordfrim.com
- nordfrim.com
4.4
Excellent
155 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Pluses and minuses ...
While I have been delighted with my orders (in terms of their content and price and promptness of being mailed!), your response to an e-mailed inquiry was a full week AFTER I had sent it! (???) Whether of not this is typical or some sort of "one off," I of course have no way of knowing ... but in addition the content was not really all that helpful. Hence, my choice of "the tepid middle" as the average between "five start service" and "one star (or NOT star!) customer service"! "Just sayin'" ... not ti signal any "big deal" but rather to offer possibly useful "customer feed-back."
June 18, 2018
Unprompted review
Reply from Nordfrim
Dear Mr. Jacks
First of all, thank you for your review of Nordfrim – we always appreciate when our customers take time to share their thoughts on our service.
We do our best every day to deliver the best possible customer service and we strive to answer all inquiries within a few working days.
I am sorry to hear that we have not been able to get back to you within our own standard time and that the answer was not comprehensive in your case. I have shared your feedback with our customer service department in order to improve our experienced service in the future.
Sincerely,
Christian Nielsen
Nordfrim
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great products,and packing
great products,and packing, fast shipping, highly recommended
June 18, 2018
Unprompted review
I have ordered a couple of German…
I have ordered a couple of German Commemorates Lots. Although There were some Commemorates There were to many junk stamps (French small: Great Britain Machen heads) I have complained about this before so I will not be doing business with Nordfrim again
June 18, 2018
Unprompted review
Reply from Nordfrim
Dear Mr. Pertzborn,
Thank you very much for your review. We highly appreciate when our customers take time to leave feedback.
Our kiloware lots comes from a large range of suppliers and as with all kiloware articles, the content is unsorted and will vary from package to package. We do spot checks of incoming kiloware and ususally only a few percent of stamps from other countries are included which is unavoidable as the mail sources are different. In case we know that a specific kiloware contains more than a few percent stamps from other countries, this will be reflected in the price and our description of the article.
I have sent you an e-mail with suggestions for how we best resolve the current situation.
You can always use our full satisfaction guarantee and we are happy to arrange a return for any product that does not match your expectations.
Sincerely,
Christian Nielsen
Nordfrim
Nordfrim sincerely treats every…
Nordfrim sincerely treats every customer and provides great offers with reasonable prices. The quality of the stamps and other products is excellent. I appreciate very much the shipping packaging which provides the greatest protection to the items to be delivered. I would not hesitate to purchase other interesting products whenever they are put out for sale. Also, their prompt response to customers’ enquiries is very much appreciated.
June 1, 2018
Unprompted review
I really like dealing with Nordfrim
I really like dealing with Nordfrim. My only problem was how long it took my recent orders to arrive here in Massachusetts. One took 41 days and he other took 54 days.
May 31, 2018
Unprompted review
Reply from Nordfrim
Dear Mr. Mueller,
Thank you very much for your review. We highly appreciate when our customers take time to leave feedback.
In most cases orders will arrive within the estimated delivery time and in many cases we actually experience that orders arrive faster than this estimate.
I am sorry to hear that we have not been able to deliver within the estimated time in your case. I have contacted DHL to clear this matter and to clarify whether this is a general problem or if it is a country and/or state specific problem.
We hope to hear from you again soon.
Sincerely,
Christian Nielsen
Nordfrim
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Excellent company to deal with
Excellent company to deal with. Fast & accurate service.
May 30, 2018
Unprompted review
Excellent communication
Excellent communication, either direct by phone or by e-mail. Order acceptance and delivery perfect.
May 30, 2018
Unprompted review
Excellent stock and quality
Excellent stock and quality; great value when (and if) free shipping is offered periodically for certain purchases. I love to order stock books under such conditions, and I hope Nordfrim stays in business for a long time... keep up the good work!
May 30, 2018
Unprompted review
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Packages often contain just minimum…
Packages often contain just minimum value stamps.
March 11, 2018
Unprompted review
Reply from Nordfrim
Dear Mr. Thomson,
First of all, thank you for your review of Nordfrim – we always appreciate when our customers take time to share their thoughts on our service.
We do our best every day to deliver articles that represent good value for money and I am sorry to hear if we have not been able to do that in your case.
I have shared your feedback with our purchasing department and they will take it into account when planning new products.
Do not forget that you can always use our full satisfaction guarantee and arrange a return in case you receive a product that does not match your expectations.
Sincerely,
Christian Nielsen
Nordfrim
This is a great place for collectors.
This is a great place for collectors.
You can be a newbie or experienced collector - can buy any stamp you want.
March 8, 2018
Unprompted review
Impressive service & excellent quality always: Nordfrim
Excellent customer service and all product purchases packaged well and posted promptly. Very happy with all of the purchases I have made with Nordfrim.
March 7, 2018
Unprompted review
Excellent service
I purchased 5 stamp albums. The order was processed quickly and I was kept informed. The items were well packaged and protected. I had to allow for the time of an international delivery but that was reasonable.
March 7, 2018
Unprompted review
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I have placed many orders and have only…
I have placed many orders and have only once been less than 100% satisfied but I had not read the description properly. I find Nordfrim to be great to work with, prompt to send materials out, and easy to communicate with if there has been a question. I anticipate continuing to order from them!
March 7, 2018
Unprompted review
It's a great opportunity !
March 5, 2018
Unprompted review
I have been very pleased with my…
I have been very pleased with my purchases from this company. I plan to continue doing business with this company.
March 5, 2018
Unprompted review
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Excellent service
March 5, 2018
Unprompted review
Great value for the money
Have purchased a few packets and kiloware from Nordfrim, and have only been disappointed once. Will continue to purchase from them in the future.
March 5, 2018
Unprompted review
Great after sale service.
March 2, 2018
Unprompted review
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