Nordfrim Reviews 

155
•
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

Unfortunately, the package box was affected by some kind of oil, I found the stamps had been improperly packaged.Please be careful how you are packing the stamps.

Company replied

Rated 5 out of 5 stars

great products at awesome price, good selection and broad inventory. then the customer support is superb. I have only good things to say about them. and thank goodness that they exist, they really hel... See more

Rated 5 out of 5 stars

Nordfrim was the only place in Europe selling a rare discontinued album for Euro coins. At first I thought it can't be real, however it was rather cheap, got delivered very fast and Nordfrim even put... See more

Rated 5 out of 5 stars

Don't trust your Yahoo or Rocketmail accounts! I had sent several messages, and the replies from Nordfrim didn't even make it to my spam folder. After posting my initial (unflattering) review, th... See more

Company details

  1. Hobby Store

About Nordfrim

Written by the company

About Nordfrim

 

Full satisfaction guarantee

All items we sell are covered by our 14-day money-back guarantee. Click here for more information

Worldwide delivery

Free shipping for orders > EUR 199 / USD 235 / GBP 175

Large selection at competitive prices

We have more than 13,000 items in stock and we are constantly working to find new and exciting products to our range.

Buy stamps, coins and accessories

About the company

With 50 years of experience in selling stamps, coins and accessories at favorable prices, Nordfrim has become one of the go-to sources for collectors worldwide. We are a member of The International Federation of Stamp Dealers Associations (IFSDA) and The International Association of Publishers of Stamp Catalogues, Albums, and Philatelic Magazines (ASCAT), and our CEO Erling Daugaard is also a member of the board of IFSDA.

Our goal is to serve you, the customer, in the best way possible. That's why we make it our mission to provide exciting products at reasonable prices, excellent customer service, and we always ensure quick and accurate delivery.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

155 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(155)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Satisfaction guaranteed !

So far I was very satisfied with your service.Delivery of the ordered items was always fast and very well packed. Thank you and best Regards Walter Hoefer

September 19, 2020
Unprompted review
Rated 5 out of 5 stars

I like your catalogues

I like your catalogues, both by mail and on line. Your stamps are always high quality. Service is very good considering out locations.

September 18, 2020
Unprompted review
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Rated 5 out of 5 stars

Quality goods.

Quality goods.

Always superbly packed.

Totally trustworthy and reliable.

A pleasure to deal with.

*****HIGHLY RECOMMENDED*****

September 18, 2020
Unprompted review
Rated 2 out of 5 stars

Late delivery

I am a new customer and I am disappointed because a couple of my orders were delivered late (delayed more than 15 days), as a result of the cheap delivery service and the unreliable carrier(s) chosen by Nordfrim. I requested that I was given the option to pay for a (really reliable) courier but Nordfrim refused without an explanation.

Note: Not all delivery legs are handled by Deutsche Post or DHL. The final leg is often delivered by unreliable local carriers.

June 17, 2020
Unprompted review
Nordfrim logo

Reply from Nordfrim

Dear Sir or Madam,

First of all, thank you very much for your review of Nordfrim – we always appreciate when our customers take time to leave feedback and share their thoughts on our service.

I am sorry to hear that we have not been able to meet your expectations on shipment options and delivery time!

First, we do, unfortunately experience longer delivery times at the moment due to the current Covid-19 crisis.

We deliver all our orders with either Deutsche Post, DHL Parcel or DHL Express, in cooperation with local postal services. We ship a high volume of orders to more than 100+ different countries every month, and to be able to deliver at reasonable prices, we have to put all our shipments with the same courier.

I am sorry that you did not previously receive a proper explanation.

Sincerely,

Christian Nielsen
Nordfrim

Rated 5 out of 5 stars

Great Customer Service

I purchased some items from Nordfrim for my husband for Christmas. Unfortunately I somehow managed to order one item from the wrong range meaning it wouldnt fit my husband's album. I didnt notice this until the gift was opened on Christmas morning. Nordfrim responded quickly to my email query and came up with an excellent solution to avoid the high costs associated with returns. They could not have been more helpful. Thank you.

January 8, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service !

The level of customer service from Nordfrim and especially from Christian J. Nielsen was superb ! Nordfrim Team really stands behind their product and makes sure that customers are happy with their merchandise. The packaging is very secure, with very good follow up after the shipment and during the transit period. If you are a serious stamp collector or re-seller....I highly recommend Nordfrim.
Thank you very much !
Andrew

May 16, 2019
Unprompted review
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Rated 5 out of 5 stars

I find Nordfrim to be an exceptional company!

I have been doing business with Nordfrim for around three years now. The product I have received has always met or surpassed my expectations. I find that Nordfrim has always been very honest in describing the products they are offering. In less than three years they have become one of my top suppliers. I appreciate Nordfrim and look forward to dealing with them for many years to come.
Thank you,
Vincent Brewer

November 28, 2018
Unprompted review
Rated 5 out of 5 stars

Great to Deal With

I have ordered stamps and stockbooks which I received and was pleased with. I had placed a second order because I was offered a gift certificate for $56. I had difficulty reaching Nordfrim regarding the failure for the website to credit the gift certificate. I had trouble reaching Nordfrim. Mr. Nielson has contacted me and apologized for some technical glitches which precluded my order from being properly credited. I am pleased with Mr. Nielson's response and will continue to do business with Nordfrim in the future.

November 8, 2018
Unprompted review
Rated 5 out of 5 stars

Happy Customer

I have ordered from Nordfrim several times and am very satisfied with their excellent service. Prices are good and service is efficient. One great benefit that I have seen is that they have access to stamps from countries that the United States has poor relationships with such as Cuba as well as others.

I could not be more pleased.

October 30, 2018
Unprompted review
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Rated 4 out of 5 stars

Recommended, with advice.

I have ordered from Nordfrim several times. Their prices range from penny-stamp low through auction-level high and I would gladly recommend them if you are aware of what you are buying. Unless specified, country packets will have a mix of older definitives and newer commemoratives. While world, regional and thematic packets tend to have noticeable amounts of CTO wallpaper issues from minor countries and non-postal cinderellas. Just read the descriptions and look carefully at the images and you should have no surprises.

October 26, 2018
Unprompted review
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Rated 4 out of 5 stars

Very large quantity of stamps

Very large quantity of stamps, but prices not always so convenient, especially not good the differences of price for the same stamp bought in different countries.

October 24, 2018
Unprompted review

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