Nordic Knots Reviews 452

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, particularly the rugs and curtains, noting their beautiful designs, materials, and how well they fit into their homes. Many people appreciate the excellent customer service, describing it as helpful, professional, and responsive, especially when addressing issues or assisting with custom orders. However, some customers experienced issues with delivery times, finding them to be longer than expected or inconsistent with advertised shipping speeds. There were also occasional reports of products shedding excessively or arriving with minor imperfections, such as dark spots or stitching issues. A few other people also felt that the colors of the products online did not always accurately reflect the actual item received.

What people talk about most

Product

People report positive experiences with product quality. Many customers praise the beautiful design and... See more

Quality

Consumers generally express satisfaction with product quality, frequently describing rugs as beautiful,... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers reported significant... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the service, highlighting... See more

Order

Users describe ambiguous interactions with order. Many customers report significant delays, with some orders... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There is so much I love about my rugs but my large shag rug is distinctly two colors - 80% one and then 20% another. I would have sent it back but it is insanely heavy. Getting it up to my walk up un... See more

Company replied

Rated 4 out of 5 stars

Good looking rugs well made with great quality wools. But NK should stop using FedEx. I bought two rugs and on both occasions had issues with the delivery, NK should seriously consider replacing FedEx... See more

Company replied

Rated 4 out of 5 stars

My order said would ship on Oct 21st. No shipment, have been charged. Have contacted customer service and received a vague response and then once I asked anything further they stopped responding... See more

Company replied

Rated 5 out of 5 stars

Beautiful rug. Quality is unmatched. The wool does shed a bit in the beginning (as expected) but, overall, an excellent addition to our home. Ordering was easy. Measurements are great for most areas b... See more

Company replied


Company details

  1. #68 of 86 best companies in Decoration and Interior Design Store

Written by the company

Nordic Knots was founded on the Scandinavian tradition of functional design with a minimalist aesthetic. That's why we use only high-quality materials that put timeless Scandinavian design in focus, as well as ethical production practices, to create great rugs and curtains that last. It sounds simple, but we know it’s not easy to find rugs and curtains that look right, feel right, and are made right.


Contact info

4.1

Great

TrustScore 4 out of 5

452 reviews

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Replied to 97% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

im obsessed

amazing quality and insane products. dont disappoint and worth the money even though the price tag is high!!!

June 1, 2025
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Reply from Nordic Knots

We're so happy to hear--thank you!

Rated 3 out of 5 stars

Good curtains. Rug was a disappointment.

I ordered two curtain panels and a rug from Nordic Knots.
Curtains (the shade, warm white): high quality, rod rings don’t fit in my existing rod. Seems like I’ll have to buy the rod + wall mounts from Nordic knots as well. Not the end of the world, but a bit annoying
Rug (nomad - cream): came with dark spots - don’t know if it’s how the wool is supposed to look but I was quite disappointed. For that price tag I would have expected a higher quality (or at least a more uniform color). The patterns look nice. The wool shows early signs of shedding (not even a month in).

May 30, 2025
Unprompted review
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Reply from Nordic Knots

Hi Theodore! We will reach out via email now to look into this issue--thanks for bringing it up!

Rated 5 out of 5 stars

Love it!

Arrived as promised. Beautifully made. Love the simple design. Cannot comment on length of wear, but so far so good. does not seem to shed like other natural fiber rugs.

May 23, 2025
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Reply from Nordic Knots

Thanks so much!

Rated 3 out of 5 stars

Underwhelming

Ordered several rugs. One came stained. The others were fine but pilled and snagged so easily. I’ve only had them for a few weeks and they already look worn.

May 23, 2025
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Reply from Nordic Knots

Hi there! We have reached out to you via email so we can resolve this issue!

Rated 4 out of 5 stars

The rug looks and feels luxurious

The rug looks and feels luxurious!

I have found the color to be more tan than yellow/butter yellow, so please keep in mind some of the photos online have filter that saturate the colors of the furniture.

May 19, 2025
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Reply from Nordic Knots

Hi Karen! Thank you so much for this feedback! It has been passed onto our teams and we hope you enjoy your rug--please let us know if you have any other questions or concerns!

Rated 3 out of 5 stars

I checked your showroom in NYC but the…

I checked your showroom in NYC but the sales people ignored me for the most of the time I was there. I went there twice and the same thing happened. I felt like your staff racially profiled me. I decided to buy my rug online and not through any of them so they don’t get a commission if they get one.

May 25, 2025
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Reply from Nordic Knots

Hi Rob! I am so sorry to hear this. We have reached out via email so we can discuss this matter more in detail.

Rated 5 out of 5 stars

Fantastic product

Fantastic product. Quick customer support when I had a couple questions. Highly recommended

May 21, 2025
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Reply from Nordic Knots

So happy to hear, Geoff--thanks so much!

Rated 5 out of 5 stars

Great quality

Great quality, smooth delivery. All went well. I would recommend and buy again.

May 10, 2025
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Reply from Nordic Knots

Thank you so much Aude!

Rated 5 out of 5 stars

Choose Nordic Knots!

Amazing customer service and the quality of their products is unmatched. Will keep purchasing from them!

May 3, 2025
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Reply from Nordic Knots

Thank you so much, Pia!

Rated 5 out of 5 stars

Beautiful quality

Beautiful quality. I ordered jute rugs for a new house from several companies and the runner I ordered from Nordic Knots was by far the best!

May 4, 2025
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Reply from Nordic Knots

Thank you so much, Mina!

Rated 4 out of 5 stars

Beautiful rug…

I love my carpet but I was expecting same color as my sample that was disappointing
I must say cuter service was very responsive and tried their best to make it right
They responded quickly and I won’t hesitate to shop with Nordic knots again
I love the softness and design of my new bedroom rug

May 5, 2025
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Reply from Nordic Knots

Thank you!

Rated 5 out of 5 stars

Excellent customer service

They stood behind the rug we had purchased in the past and gave us credit towards a new rug. The samples came very quickly and so did order

April 25, 2025
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Reply from Nordic Knots

Thank you so much!

Rated 3 out of 5 stars

Not worth the price tag

I would say that I love the rug because it is natural fibers. Some draw backs that we have found are that this rug looks dirty right away (not sure if it’s because of the color we got) and it does pill and pull easily. I would not recommend to anyone who actually plans on using the rug in a moderate traffic area.

May 4, 2025
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Reply from Nordic Knots

Hi Megan--thank you for much for the review! We've emailed you already so we can ensure your rug is up to our quality standards!

Rated 3 out of 5 stars

We wanted a blue rug. It turned out to be gray.

We have two other Nordic Knot rugs we're very happy with, and which looked exactly like they did on their website. But the rug we recently bought--Båstad, blue, 9’x12’ was a disappointment. The actual rug is gray and looks nothing like the rug pictured in the catalogue, which appears quite a bit more blue than it is in real life. (And no, I'm not color blind--I deal with color all the time for my job--and our computer is properly calibrated.) We kept it only because it's too much of a hassle to send back a 9x12 rug, and because they have disclaimer in their website taking no responsibility for color differences. You should send for a color sample before you buy.

April 27, 2025
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Reply from Nordic Knots

Hi KC! We have sent you an email so we can offer you some solutions for this issue--so sorry for the inconvenience!

Rated 4 out of 5 stars

My purchasing experience was great

My purchasing experience was great! My customer service experience was great! The company you used to deliver was horrible. I love my rug, it is incredible, and I want to stare at it all day

April 25, 2025
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Reply from Nordic Knots

Hi Rebecca--thanks so much for the feedback! I will be in touch with you soon regarding the delivery team!

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