Order NP97924. Ranger ATV Stopped working after about 1/2 hour of use. Unclear what issue it. Fully charged battery, no response to throttle. Reached out to Nordic ProStore for advice on next steps.... See more
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I was supposed to get a free shipping as advertised (higher than €50 purchase) but I was charged for shipping. I don’t know what went wrong but even if it was written in tiny small letters somewhere h... See more
Company replied
My last order was delayed due to damage. Item arrived with the base of treadmill damaged. Was able to widen damaged tubing to insert bottom fitting. Have reordered item because I want a treadmill whic... See more
Delivery took 2 weeks instead of 3-7 promised days. The Eco Body Wall Bars are showed on the web site upside down, giving wrong impression that I can do pull ups there. The item is consisted of 2 pa... See more
Company replied
Company details
Contact info
Elimäenkatu 15, 00510 , Helsinki, Finland
- info@nordicprostore.com
- nordicprostore.com
2.0
Poor
680 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid,avoid
Avoid,avoid, company will take your money, but never send the item. There is no contact with them, you can write emails and just get ghosted. There is no phone number to ring, lost €200 because of them.
After posting this , got an email back from them, stating that they sent the item, I will delete this when I receive my goods
March 2, 2025
Unprompted review
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Scammers
Scammers, ordered a heavy blanket, never received the shipping confirmation email and now they're not answering my emails and there is no way to contact them. Avoid at all cost, the prices are good because they don't send you the goods you purchase.
February 13, 2025
Unprompted review
Reply from Nordicprostore
Hi,
Our commitment to providing our customers with the best service is our top priority. We apologise for not being able to meet your expectations on this occasion.
Due to congestion there may unfortunately be delays in response and delivery times. If you haven't yet received a reply, we recommend you renew your inquiry. We assure you that our team will thoroughly investigate the problem.
Once again, we apologise for any inconvenience caused by this situation. If you have any further questions or concerns, please do not hesitate to contact us.
Best regards
Nordic ProStore
Don't Buy from Nordic
Similar to so many other comments, after one month my order had not been delivered, Certainly would never use Nordic again
February 12, 2025
Unprompted review
Reply from Nordicprostore
Hi,
Our commitment to providing our customers with the best service is our top priority. We apologise for not being able to meet your expectations on this occasion.
We assure you that we are committed to resolving the problem as quickly as possible. Due to congestion there may unfortunately be delays in response and delivery times. We assure you that our team will thoroughly investigate the problem.
Once again, we apologise for any inconvenience caused by this situation. If you have any further questions or concerns, please do not hesitate to contact us.
Best regards
Nordic ProStore
Great product and quick delivery!
February 3, 2025
Unprompted review
Reply from Nordicprostore
Hi,
Thank your for your review!
We're glad to have managed to offer you with a satisfactory customer experience.
Thank you for choosing us!
Kind regards
Nordic ProStore
Avoid
Avoid. I gave them the benefit of the doubt despite these reviews which was a mistake!
I ordered a paddleboard last October. Over a month later it arrived in Ireland and the post office says there was an issue with the address label and they had to send it back. So it was on its way back to Finland before I could do anything. No idea why this would even happen. Store said they would refund me. Nearly 2 months later they say its arrived back and will refund me. They never did. Luckily I got a chargeback on Revolut by raising a dispute. Based on these other reviews this website is a scam :(
And ignore whatever they say in their AI-generated reply to this! They say a lot of nice words but its nothing. Hope noone else gets robbed.
October 6, 2024
Unprompted review
Reply from Nordicprostore
Hi,
Our commitment to providing our customers with the best service is our top priority. We apologise that we have not been able to meet your expectations at this occasion.
Our customer service is ready to help in any cases where such problems would appear. We reccomend contacting our customer service directly if you still have any questions regarding the matter.
Once again, we apologise for any inconvenience caused by this situation. Your satisfaction is of the utmost importance to us. If you have any further questions or concerns, please do not hesitate to contact us. We hope to receive another chance to improve on your customer experience in the future.
Kind regards
Nordic ProStore
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Folks please contact the Finnish…
Folks please contact the Finnish Consumers Complaint authority regarding this company. They are not delivering items and are ghosting people who raise complaints. Ordered items at start of January. Nothing received
January 3, 2025
Unprompted review
Reply from Nordicprostore
Hi,
Our commitment to providing our customers with the best service is our top priority. We apologise that we have not been able to meet your expectations at this occasion.
We assure you that we are committed to resolving the problem as quickly as possible. We recommend that you contact our customer service team with the details of the matter. Rest assured that our team will investigate the problem thoroughly.
Once again, we apologise for any inconvenience caused by this situation. Your satisfaction is of the utmost importance to us. If you have any further questions or concerns, please do not hesitate to contact us.
Kind regards
Nordic ProStore
I would give zero stars if I could
I would give zero stars if I could. 10 days after ordering an item (that should arrive in 3 to 4 days) it isn't even shipped yet.... avoid.
January 12, 2025
Unprompted review
Reply from Nordicprostore
Hi,
We are very sorry for the inconvenience caused.
Our commitment to providing our customers with the best service is our top priority. We apologise that we have not been able to meet your expectations at this occasion.
We assure you that we are committed to resolving the problem as quickly as possible. Due to congestion delays in response and delivery times may occur unfortunately. Rest assured that our team will investigate the problem thoroughly.
Once again, we apologise for any inconvenience caused by this situation. Your satisfaction is of the utmost importance to us. If you have any further questions or concerns, please do not hesitate to contact us.
Kind regards
Nordic ProStore
Order not received and now ghosting me
I ordered an airtrack on the 29th of September to be delivered to my in-laws. Received notification that it arrived and thought no more of it. christmas eve I was wrapping presents to realise there had been no delivery. I chased this up with DHL who said they returned to sender in October!! No communication from Nordic regarding this. I have been emailing but have been advised (after many prompts on my behalf that it will take 1-2 weeks to investigate this with DHL which is ludicrous. I have asked for my money back but I am now not receiving any responses to my emails. We are heavily involved in gymnastics here in Ireland and I will never order from the store again. Terrible disappointment on Christmas morning for my son and even worse customer service. I will be bringing this to the attention of the highest level possible.
December 24, 2024
Unprompted review
Reply from Nordicprostore
Hi,
We are very sorry for the inconvenience caused.
Our commitment to providing our customers with the best service is our top priority. We apologise that we have not been able to meet your expectations at this occasion.
We assure you that we are committed to resolving the problem as quickly as possible. Due to congestion delays in response and delivery times may occur unfortunately. Rest assured that our team will investigate the problem thoroughly.
Once again, we apologise for any inconvenience caused by this situation. Your satisfaction is of the utmost importance to us. If you have any further questions or concerns, please do not hesitate to contact us.
Kind regards
Nordic ProStore
I placed an order on December 15th for for €1100 and it’s not arrived and I have no info.
I placed an order on December 15th
I have received no tracking data even though on the website it says deliveries take 3 - 5 business days. I contacted Nordic pro store which in itself was a near impossible task, I got one reply to say the order is in processing, that was December 17th and I haven’t heard anything since despite sending mails every other day. So they’ve taken €1100 and I have absolutely nothing for it, and disappointed kids as it was Christmas gifts I bought. Unbelievable it’s impossible to contact these people and they can get away with such antics.
December 15, 2024
Unprompted review
Reply from Nordicprostore
Hi,
We are very sorry for the inconvenience caused.
Our commitment to providing our customers with the best service is our top priority. We apologise that we have not been able to meet your expectations at this occasion.
We assure you that we are committed to resolving the problem as quickly as possible. Due to congestion delays in response and delivery times may occur unfortunately. Rest assured that our team will investigate the problem thoroughly.
Once again, we apologise for any inconvenience caused by this situation. Your satisfaction is of the utmost importance to us. If you have any further questions or concerns, please do not hesitate to contact us.
Kind regards
Nordic ProStore
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Horrible customer service and still no item!
I ordered a basketball hoop for Christmas for my little boy but it became obvious it wouldn't be here as when I emailed the week before Christmas they told me it hadn't yet been processed.
I decided then to cancel it to get another gift instead but then suddenly they said it had been shipped! Yet the tracking didn't show any item until nearly 2 weeks later. It is now nearly 3 weeks and not only did it not arrive for Christmas but it is the 7th Jan and still no sign of it.
January 7, 2025
Unprompted review
Reply from Nordicprostore
Hi,
Our commitment to providing our customers with the best service is our top priority. We apologise that we have not been able to meet your expectations at this occasion.
We assure you that we are committed to resolving the problem as quickly as possible. We recommend that you contact our customer service team with the details of the matter. Rest assured that our team will investigate the problem thoroughly.
Once again, we apologise for any inconvenience caused by this situation. Your satisfaction is of the utmost importance to us. If you have any further questions or concerns, please do not hesitate to contact us.
Kind regards
Nordic ProStore
Just hopefull that i get my order
Just hopefull that i get my order. But after reading the Reviewes ,my truts in Nordicprostore is sinking at the bodem.
January 7, 2025
Unprompted review
Reply from Nordicprostore
Hi,
Unfortunately the congestion caused by the high season has caused some delays. We're deeply sorry for any inconvenience caused. We do our best to ensure a quick and safe delivery for all orders.
We recommend that you contact our customer service team with the details of the matter. Rest assured that our team will investigate the problem thoroughly.
Your satisfaction is of the utmost importance to us. If you have any further questions or concerns, please do not hesitate to contact us.
Kind regards
Nordic ProStore
They asked me to write a review
They asked me to write a review, right after purchase. Order has not been send yet
I suggest to adjust your review request untill after delivery....
I hope the order is sent soon and is of good quality
UPDATE: order received, friendly customer service. Good quality.
January 1, 2025
Unprompted review
Reply from Nordicprostore
Hi,
We are very sorry for the inconvenience caused by the delayed delivery.
We appreciate your feedback regarding the review request.
Unfortunately the congestion caused by the high season has had an impact on delivery times. Rest assured that we do our best to ensure a swift and safe delivery for all orders.
Once again, we apologise for any inconvenience caused by this situation. Your satisfaction is of the utmost importance to us. If you have any further questions or concerns, please do not hesitate to contact us.
Kind regards
Nordic ProStore
I will never again order from this…
I will never again order from this company. I placed the order on 8th Dec, a pool table as a Christmas present for my children. Today is January 1st and I still have not received it, or I have no update as to where it is. It cost me €650
January 1, 2025
Unprompted review
Reply from Nordicprostore
Hi,
Our commitment to providing our customers with the best service is our top priority. We apologise that we have not been able to meet your expectations at this occasion.
Unfortunately the congestion caused by the high season has had an impact on delivery times. We assure you that we are committed to resolving the problem as quickly as possible. We recommend that you contact our customer service team with the details of the matter. Rest assured that our team will investigate the problem thoroughly.
Once again, we apologise for any inconvenience caused by this situation. Your satisfaction is of the utmost importance to us. If you have any further questions or concerns, please do not hesitate to contact us.
Kind regards
Nordic ProStore
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Very bad
Very bad, long time to answer plus order didn't arrive within the given time(much later) making that I wouldn't have a gift to offer for Christmas...
December 27, 2024
Unprompted review
Reply from Nordicprostore
Hi,
Our commitment to providing our customers with the best service is our top priority. We apologise that we have not been able to meet your expectations at this occasion.
The congestion caused by the high season has unfortunately affected delivery times. We do our best to ensure a quick and safe delivery for all our customers' orders.
Once again, we apologise for any inconvenience caused by this situation. Your satisfaction is of the utmost importance to us. If you have any further questions or concerns, please do not hesitate to contact us. We hope to receive another chance to improve on your customer experience.
Kind regards
Nordic ProStore
So disapppointed that our Santa…
So disapppointed that our Santa presents have not arrived on time. They were apparently dispatched two weeks ago. We were reassured they were on the way. Our kids will be so disappointed. I wish I had known this before we ordered with them. What a shambles.
December 24, 2024
Unprompted review
Reply from Nordicprostore
Hi,
Our commitment to providing our customers with the best service is our top priority. We apologise that we have not been able to meet your expectations at this occasion.
The congestion caused by the high season has unfortunately affected delivery and response times. We do our best to ensure a quick and safe delivery for all our customers' orders.
Once again, we apologise for any inconvenience caused by this situation. Your satisfaction is of the utmost importance to us. If you have any further questions or concerns, please do not hesitate to contact us. We hope to receive another chance to improve on your customer experience.
Kind regards
Nordic ProStore
Avoid this company
Avoid this company. Notwithstanding that there are many factors at play in terms of delivery coming up to Christmas, when I contacted the courier to track the order that was submitted on the 13th December, I was informed that the courier had not even received the goods from the company, despite my receiving a notification that it had been dispatched. I emailed the company twice. No response received. I am sorry that I did not do more research before I ordered from Nordic Prostore as it is clear from reviews that the service is of a very poor standard.
December 23, 2024
Unprompted review
Reply from Nordicprostore
Hi,
Our commitment to providing our customers with the best service is our top priority. We apologise that we have not been able to meet your expectations at this occasion.
The congestion caused by the high season has unfortunately affected delivery and response times. We do our best to ensure a quick and safe delivery for all our customers' orders. Our customer service will return to your inquiry as soon as possible.
Once again, we apologise for any inconvenience caused by this situation. Your satisfaction is of the utmost importance to us. If you have any further questions or concerns, please do not hesitate to contact us. We hope to receive another chance to improve on your customer experience.
Kind regards
Nordic ProStore
I have not received my order you said…
I have not received my order you said on your website you guaranteed Christmas delivery and you are also not responding to any of my emails. . Very disappointing
December 13, 2024
Unprompted review
Reply from Nordicprostore
Hi,
Our commitment to providing our customers with the best service is our top priority. We apologise that we have not been able to meet your expectations at this occasion.
The congestion caused by the high season has unfortunately affected delivery and response times. We do our best to ensure a quick and safe delivery for all our customers' orders. Our customer service will return to your inquiry as soon as possible.
Once again, we apologise for any inconvenience caused by this situation. Your satisfaction is of the utmost importance to us. If you have any further questions or concerns, please do not hesitate to contact us. We hope to receive another chance to improve on your customer experience.
Kind regards
Nordic ProStore
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Ordered on Dec 9th with guaranteed 5 to…
Ordered on Dec 9th with guaranteed 5 to 7 day delivery. Order is still in Germany and it is now 21st December. Will not be delivered in time for Christmas. AVOID this company.
December 21, 2024
Unprompted review
Reply from Nordicprostore
Hi,
Our commitment to providing our customers with the best service is our top priority. We apologise that we have not been able to meet your expectations at this occasion.
The congestion caused by the high season has unfortunately affected delivery times. We do our best to ensure a quick and safe delivery for all our customers' orders.
Once again, we apologise for any inconvenience caused by this situation. Your satisfaction is of the utmost importance to us. If you have any further questions or concerns, please do not hesitate to contact us. We hope to receive another chance to improve on your customer experience.
Kind regards
Nordic ProStore
Avoid, cowboys
Avoid, avoid unless you are ordering for Christmas 2026 then they may just get it out the door. Seriously, in this day and age these types of companies are forcing us to deal with Amazon. Bunch of amateurs, if they spent money on proper shipping services and less on getting their name up google they might survive. NEVER AGAIN
December 21, 2024
Unprompted review
Reply from Nordicprostore
Hi,
Our commitment to providing our customers with the best service is our top priority. We apologise that we have not been able to meet your expectations at this occasion.
The congestion caused by the high season has unfortunately affected delivery times. We do our best to ensure a quick and safe delivery for all our customers' orders.
Once again, we apologise for any inconvenience caused by this situation. Your satisfaction is of the utmost importance to us. If you have any further questions or concerns, please do not hesitate to contact us. We hope to receive another chance to improve on your customer experience.
Kind regards
Nordic ProStore
Extremely Disappointed with Shipping and Lack of Communication
I ordered a pool table from your company 13 days ago, with the understanding that shipping would take 5-8 days. On day six, I contacted your team as my order status hadn't been updated. I was assured it would be updated "shortly," but here I am, nearly two weeks later, with no updates and no delivery.
I have tried reaching out multiple times via email and your customer chat, but I’ve received no response. This is a large and expensive item, and I am extremely concerned that it has not even been shipped yet.
This level of service is unacceptable. I have no christmas present for children and no money to get an alternative and no response from company.
Update: Literally the same generic not helpful response I recieved a week ago DO NOT USE THIS COMPANY
December 7, 2024
Unprompted review
Reply from Nordicprostore
Hi,
We are very sorry for the inconvenience caused.
Our commitment to providing our customers with the best service is our top priority. We apologise that we have not been able to meet your expectations at this occasion.
High season can have an impact on delivery and response times.
We assure you that we are committed to resolving the problem as quickly as possible. Rest assured that our team will investigate the problem thoroughly.
Once again, we apologise for any inconvenience caused by this situation. Your satisfaction is of the utmost importance to us. If you have any further questions or concerns, please do not hesitate to contact us.
Kind regards
Nordic ProStore
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