Nordnet France Reviews 

I bought this for working from home - a key Nordnet selling point - but it does not work with either Teams or Zoom (the definition of remote working in my case) - my voice is unintelligible to others.
I also need it for large downloads - but these inevitably and get terminated before completion.
A complete waste of time and am locked into a 2 year contract. They confirmed they would allow me to terminate the contract but want me to pay the balance of the entire 2 years to do so! This just adds insult to injury.
Addendum: Despite what they say below, I spent many hours talking with their tech support before they finally let me know what they had known all along that – there are major issues around Zoom/Teams audio and no timeline for resolving the issue.

very friendly and good service. They brought all the cable from outside into our basement and installed everything. Including the box. All in one day. This is the best service I have never received such a good service. Which is the reason I gave it a 5 star service

I called the company asking to send a engineer .. 1 week later still no response 😕 don't have proper Internet and customer service very unprofessional ... at the beginning it seemed to of been ok.

Your Service was Excellent; please in future
Send your messages in English.
Commander Rand Wintermute, CNA
Saint Sever- Calvados

We found the rep very nice but since found he didn’t explain everything as we believed that Nordnet took over canx our orange contract which wasn’t the case and we ended up paying for both services for 2 months

Excellent in all respects. I hesitate to give 5 stars so it's a well deserved 4 and a half. I would recommend Nordnet.

First Class provider, fast and efficient. Tried the rest, Nordnet are the best.

Almost impossible to connect to the wifi. Very slow and cuts out intermittently. Called 3420 and was waiting 20 minutes to be transferred to the Service Technique who asked me to stay on the line and the line then cut out so I had to call again. Really unimpressed with both the internet and customer service.

We have got Nordnet satellite internet installed and are happy with that. However we cannot get our answer machine to work on out generic phone which was working perfectly until Nordnet was installed. The unanswered call goes directly to a Nordnet reply and we have to log into a computer to access our messages. There must be an easier way.

About 6 weeks ago I approached Nordnet to supply us with a connection to the newly installed fibre network in Curemonte in the Correze. Initially the response was excellent and a week or so later we received their Nordnetbox and the date of 26th July was agreed for the people who install the cables to attend our property. Unfortunately the electricity pole near our house which they needed to use did not have a ‘green band’ so they could not proceed.
About 2 weeks ago, to our delight, a man arrived and a green band was attached to the pole. I immediately informed Nordnet but we still have no connection. The response from the help line has been abysmal. Despite ringing them at least 3 times and contacting them via their Espace Client all we get is they will check and let us know. However, they never do!
So here we are 6 weeks down the line and we still have no fibre connection and no indication if we ever will. To say I am disappointed with Nordnet is an understatement. From a company who is part of Orange I expected much better.

J ai des question j appelle l assistance et ne savent pas me répondre
La télé fonctionne mais il y a des bugs

Excellent service from beginning to end, particularly Imane at the beginning.

We've been trying to open an account. We've called your company on 3420 from our french mobile, & was told we need to speak to someone in the commercial dept, but the guy on the phone told us
"we'd be lucky if anyone speaks english"
Our french is limited atm
(english speaking).
Not sure what to do next, any suggestions?!
Mrs & mrs Beasley.

Service technique absent. Delais tres longs.

Slow internet speed, advertised 1Gb, in reality 80Mb.

Long wait time for customer service. One month customer, already two days of downtime\no service.